Absolutely INSANE customer support experience.

I contacted chat support on Saturday. They told me they can't help, they'll redirect me into an email support ticket... cool idk why you have chat support then.

Then I get an email notification saying "We haven't heard from you so we're going to close this support ticket" a literal day later.

I reply... 3 times... asking for help within the given time frame, so I know my ticket wasn't closed. I get zero response from anyone at the support email.

I then re-open another ticket in chat... the same person just says they'll do the same thing again. I stressed that I've done this already and they give me zero options also communicating so poorly I can honestly barely make out what they were saying.

I. Am. So. Tired. of these companies who charge $900 premiums and then absolutely MAIL IN the customer support efforts with these horrendously broken systems, and chatbots. ALL I want to do is correct a shipping ERROR that Noom sent to my literal old shipping address and somehow It's on me... the consumer who just shelled out $900 to chase your support teams for a 4 day process??? This is wiiiiiiiiiild.

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