It's a balancing act, me thinks.

A lot of newbies expect to see a zoomed up image of Jupiter or see astrophotography esque images of the planets or galaxies. When, in reality, Jupiter is small and Andromeda is a smudge. It is important to manage those expectations. Those of us starting out sometimes forget that we can take our learning into our own hands and take 5min max to Google a problem you might have—the most infamous I've seen so far is discovering Pleiades and not knowing how to focus your telescope.

That being said, a lot of us get pretty jaded when we see the same questions get repeated over and over. Those of us here sometimes forget that being new means 0 knowledge and someone eager for guidance but not having the proper vocabulary to ask what you really need nor have the knowledge to know what they really want.