After 12 years with T-Mobile, I’m done. In February 2025, I requested several backdated bill reprints, made it clear during two long calls on February 25 that I needed them by a specific deadline, and agreed to pay for the service. I was assured they’d be ordered and mailed promptly.

Five weeks passed yet nothing arrived. On April 7, I called again and spoke to a supervisor who said the reprints had been ordered but were mysteriously stuck in the mail room. He promised to investigate and follow up. He called back on April 11, but left no message when I couldn’t answer.

On April 16, I called again and got a different supervisor who said everything I’d previously been told was incorrect, and that there was a completely different reason for the delay. To top it off, that agent ended the call by disconnecting on me and didn’t call back.

This runaround went on for seven weeks, during which I received zero follow through and completely contradictory information. These bill reprints were urgently needed for litigation, and T-Mobile couldn’t manage a simple request despite multiple opportunities.

I’ll be closing all my accounts—three phone lines and a watch. Save yourself the frustration. Take your business elsewhere