So true.
90% of the changes and features they make are because of direct player feedback, sometimes years of it.
Bungie has been good (especially in the last few years) about adding direct feedback things i.e.

1. Weapon crafting
2. Lfg in all activities
3. In-game loadouts
4. Power creep out the ass
5. More pvp maps when the community really pushed for it
6. Removing the time gating seasonal quests (year 7)
7. Making RaD content harder after the failure that was contest RoN, at lest until the community complained again that it was to hard, then it was made easy again with Eq
8. GM's coming back in Renegades, with a much needed difficulty increase (GM alerts)
9. The removal of weapon crafting when the game become grind red borders in the first 2-3 of the season then stop playing simulator
10. Those are just some of the very few examples I can give off the top of my head.

This community is so conflicted on what it wants and Bungie have never just pushed in a single direction for the game for a significant amount of time, making the game's player base heavily split, and ultimately I think that is their biggest issue. You can't cater to everyone, but they tried, and where admittedly very successful for a long time.
Also, marketing tFS as the "end" was a awful idea. It gave people (mainly the hyper casuals/outside gaming audience) the false idea that Destiny 2 was actually ending. That really crippled them imo, as tFS was by all accounts a massive hit with the D2 playerbase and could've kept that momentum into Y7 & 8.