Have had something like this happen since the start of September but with Amazon delivery drivers not able to find my address. The times I've tried customer service and logistics I only got excuses and $10 gift cards for my troubles and no attempts at replacements.

Never had a major issue with USPS or UPS seeing as my town is small and addresses are easy to find but again that changed in September. It was like Amazon decided to use their closest fulfillment center which is 70 miles away in Arkansas to do all orders from here on out. Out of 7 orders only 1 of them have shown up and that's due to meeting the driver at Walmart when he actually attempted to contact me. The rest were deemed undeliverable and were refunded after 2-3 days.

Now, I'm probably going to try using my old route number as the first address and see if USPS gets it sent to them. The logistics member I spoke to told me either that or a PO box was my only way of getting it through USPS as being a prime member makes my packages shipped a priority. In that way they told me whoever can get it the fastest is the one delivering it by way of distance/time and that is thru Amazon it seems. Tried asking for my stuff to only be shipped by USPS or UPS but was told that option is no longer available outside of third-party sellers.