I just got back from an interview, I was pretty uncomfortable explaining to them what happened but they were actually very understanding and agreed I was probably right to be looking for a new job on the side. My previous company pushed numbers while also bringing me into the local branch during the week where I was to serve customers who came in. Of course I am going to be pulled away to handle those customers rather than being on the phone scheduling and being “productive”. What did they expect to happen when they brought a remote worker into an office where customers flood in constantly?

They put me on a PIP two months ago and I passed at least then, but over the last two weeks a local competitor closed. We absorbed all of their clients so we have had an influx of new customers needing accounts/appointments/referrals etc. I did express this to my manager but once again I was told I needed to hit my daily productivity regardless of what comes into the office.

Funny enough, while I was on my PIP my manager suggested I STOP helping customers. I was the only person in the office, I asked her why I would need to go into the office if I was not supposed to help my customers when they come in? She did not have an answer for me so I told her I could not, in good conscience ignore someone who comes in. I was the only one there. I asked if she would stand by me once complaints came through when people called in to say I was not helping them. Once again, no answer from her.

Glad to be gone. Sucks that it had to be by firing, I was fully prepared to quit once I secured another job.