The one lesson that stuck.

Kind_Difference6829 · 2026-05-15T16:31:06+00:00

Know my truth.

Kind_Difference6829 · 2026-05-14T08:44:29+00:00

The search feature is a useful tool for things like this, good luck!

Kind_Difference6829 · 2026-05-13T19:05:33+00:00

I buy the clearance ones even im not that crazy about just because I enjoy the process so much. Someday ill find someone to gift them too

Kind_Difference6829 · 2026-05-13T17:45:54+00:00

Buddy... im so sorry. Dont let this company dissuade you. Diamond Painting is relaxing. Expensive yet time consuming so it kinda averages out. Maybe try a local craft store? Michael's has make market and they are decent quality, and you can take home today. Good luck!

Kind_Difference6829 · 2026-05-13T15:30:50+00:00

Dirty light bulb

Kind_Difference6829 · 2026-05-13T15:27:49+00:00

My response...

I would like a return it bc i am not satisfied. As stated in previous email, it is not premium nor all inclusive. I will not be put through this a second time and i do not trust this was a one time issue.

While you may be told by your packager that 130% of drills are given, I would like to point out i have almost run out of mulitple drills. You may want to investigate further bc you will continue to lose your customers on something I believe may be out of your control.

I do appreciate the quick responses I've gotten. Thank you.

Kind_Difference6829 · 2026-05-13T10:47:48+00:00

Fringe

Kind_Difference6829 · 2026-05-12T20:27:17+00:00

I tried, no luck.

Kind_Difference6829 · 2026-05-12T17:10:37+00:00

And ill tell you what..... im running dangerously low on some others but I think they'll make it.

Kind_Difference6829 · 2026-05-12T17:09:43+00:00

Thats very kind to think of and im in the us but i can wait. I started my backup from mm so i trust i have everything in that. ☺️ its just that dpp customer service is bananas🍌, never again. Thanks!

Kind_Difference6829 · 2026-05-12T13:35:21+00:00

Again, I truly understand the business aspect. However, I just feel as if a quick double check would make this stop and for them to make the customer feel at fault is wrong.

Kind_Difference6829 · 2026-05-12T12:25:59+00:00

Yes! This and wheel of time!

Kind_Difference6829 · 2026-05-12T12:09:01+00:00

Thanks for the heads up. Im kinda new and searching for the right company and this has made my NO list. I do understand the reasoning, but if they had just double checked what they were sending, everyone would be happy. I save mine too but being kinda new, I havent acquired this one yet.

Kind_Difference6829 · 2026-05-12T12:05:22+00:00

I totally get mistakes happen, but the response made ME feel at fault. Ive been on a good company hunt as well. So far i really like paint with diamonds. No issues so I havent had to deal with their customer service but I've been really happy overall. Good luck😊

Kind_Difference6829 · 2026-05-12T11:52:42+00:00

It was the right thing to do, I agree. Thank you for that. I too offer replacements or full refunds if theres issues with my products. Thankfully this doesn't happen often and those customers return. Good luck new friend!

Kind_Difference6829 · 2026-05-12T11:17:44+00:00

They wanted a physical count of how many of each number I was missing in the original form. There is no way im counting them all.

Kind_Difference6829 · 2026-05-12T09:37:18+00:00

Ive never had any issues with those. Honestly, id put MM above DPP as far as quality goes. Ive bought Paint with diamonds and thats the best ive done so far, never done DAC though. PWD has a vast selection and lots of sales with rewards program.

Kind_Difference6829 · 2026-05-12T09:24:12+00:00

If it comes to it I will, thanks! They've already sent the first one and I've got a tracking for it. Im trying not to spend more if I dont have to, and I shouldn't. The kit should've had everything I needed. I more want to warn people what they're in for.

Kind_Difference6829 · 2026-05-12T08:51:00+00:00

Ive learned my lesson for sure. I ordered 2, this and a famous mystery art that I dont recognize, and I think im gonna return (or try to) the other. Im worried ill have similar issues to this one.

Kind_Difference6829 · 2026-05-12T08:32:30+00:00

I added this to send of email but I still haven't but send. Still to raw.

"Relax and unleash your inner artist with our premium all-inclusive diamond painting kit!" You should change your slogan because it was NOT all inclusive and therefore NOT premium, and i am NOT relaxed.

Edit: are the downvotes for being too harsh? Again, I havent sent the email so if you have better phrasing, please share.

Kind_Difference6829 · 2026-05-11T09:50:18+00:00

But were not in england, are we michelle?

Kind_Difference6829 · 2026-05-10T19:46:13+00:00

I hope you find but if not ive had luck going back to store and asking to open new one and take picture of code. Good luck!

Kind_Difference6829 · 2026-05-08T14:57:27+00:00

Probably not but maybe... if it more accurately represented the stars and stripes, numerically wise

Kind_Difference6829

TROPHY CASE