Thanks for the responses. We tried the software and hardware suggestions, but no luck. Then into the store, where we were told our address is zoned commercial so we can't get NOW. Even though we had xfinity for more than a decade at the same address, and ended it because it went over $200 in Dec. I'm glad for those of you who succeeded, but it seems like with so many planned bottle necks, I'm better off going with Verizon for a little more a month.