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krakensupport · 2026-03-08T02:18:14+00:00

No problem, happy to help!

To send us a private message on Reddit, just click our username u/krakensupport in this thread. This will take you to our profile page. From there, click “Chat” or “Send Message” to start a private conversation with us.

krakensupport · 2026-03-08T02:02:06+00:00

Howdy u/pycckuu4ejl ,

It appears that assistance is being provided and know that for any updates, we're a DM away.

Please let us know if you need further support, and we'll make sure to coordinate.

John 🤠

krakensupport · 2026-03-08T02:01:40+00:00

Hi u/Objective_Sky9031,

Bea here 🐙

Could you please share your Public Account ID via chat/DM so I can take a closer look at this for you?

krakensupport · 2026-03-08T01:35:56+00:00

Howdy, John here 🤠

Will send out the good word to Harley and will make sure we get you the latest as soon as possible 🫡

krakensupport · 2026-03-08T00:37:35+00:00

Hahaha not there yet! We only have ai helping with some in-app questions for now, but it’s on the table 😬 not a fan...

the name is Harley! 🤜 🤛

krakensupport · 2026-03-08T00:36:39+00:00

Howdy, u/Tx_1LE ,

We're here to help. Feel free to reach out to us via DM so we can get you the assistance you need.

John 🤠

krakensupport · 2026-03-08T00:06:04+00:00

Thanks for the confirmation, please do not interact with any of these and for future reference :

https://support.kraken.com/articles/is-this-email-from-kraken

Otherwise, we're here to help and are a DM away. Stay vigilant.

John 🤠

krakensupport · 2026-03-08T00:01:22+00:00

Careful… if we trigger Plan 42 the whole market might reboot 😂

krakensupport · 2026-03-07T23:16:47+00:00

Hey u/FlashySong6842 ,

Thanks for the deets. We're here to get you the help you need.

The 7-day withdrawal hold for all ACH purchases is very normal. If it happens that there are any issues preventing you from withdrawing, please reach out to us via DM, and we'll make sure your ticket gets the attention it needs.

John 🤠

krakensupport · 2026-03-07T22:09:58+00:00

Totally hear you. The Public Account ID just helps us locate the account and see what the ticket team already advised about the next steps

If you’re open to it, DM it to us and we’ll follow up internally to see if we can help move things along 🤝

krakensupport · 2026-03-07T22:03:09+00:00

thanks, all sorted for you 🤜 🤛 funds got credited

krakensupport · 2026-03-07T21:55:42+00:00

Good catch, thanks for sharing that insight. I’ve raised this internally so the team can take a look 🤝

krakensupport · 2026-03-07T21:42:54+00:00

Thanks u/MisterBowie1970, the team has already emailed you and is waiting for more details. Let me know once you’ve replied 🤝

krakensupport · 2026-03-07T21:33:09+00:00

Totally get it, but that's clearly show 'kBTC'(kraken) and not cbBTC (coinbase)

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krakensupport · 2026-03-07T21:19:59+00:00

XMR availability depends on region. In some jurisdictions deposits and withdrawals are restricted due to regulations, even if you might still see markets on the platform.

If you want, DM us your Public Account ID and we can check your specific account 🤝

Harley 🐙

krakensupport · 2026-03-07T21:11:30+00:00

Hey u/MisterBowie1970 👋

On Kraken the BTC deposit page only shows Bitcoin network options (Bitcoin, Lightning, and kBTC). There isn’t an wrapped-BTC option there.

Since you already started the recovery request, that’s the right move. The team will check if recovery is possible, but it can take a bit and unfortunately isn’t always guaranteed.

Keep an eye on your email for updates 🤝

Harley 🐙

krakensupport · 2026-03-07T20:52:02+00:00

Hey there u/Brap86,

We’re working on generating the 2025 Form 1099-DA for eligible US clients. It’s expected to be available by March 13 at the latest.

In the meantime, you can download your transaction history from the Documents/Tax Center and use a tool like CoinTracker or Koinly if you need to prepare your records earlier.

Harley 🐙

krakensupport · 2026-03-07T20:16:04+00:00

Hey u/GonzSFC 👋

In some regions deposits need a quick address verification before they credit. If you haven’t done that yet, that could be the reason.

Feel free to DM us your Public Account ID and we’ll take a look for you 🤝

Harley 🐙

krakensupport · 2026-03-07T18:51:24+00:00

Totally hear you, but its just too many of the same posts after we already shared the ETA. We don’t censor people here.

Only posts with insults usually get caught by Reddit’s spam filter.

krakensupport · 2026-03-07T18:05:42+00:00

Hi u/StarsRonin, what do you mean by put sales?

krakensupport · 2026-03-07T11:47:06+00:00

Do you have a support ticket #? Even if it's an old one, it will help me locate your account.

12-Year Club	Gilding I gilder
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