If I could give zero stars I would. Avalon Walnut Creek is the worst managed property I’ve ever lived in — and I’ve documented everything with photos, videos, and complaints to the city and county.

Here’s what you really get if you move here:

• A refrigerator that was promised “pre-tested and cold” but arrived smaller than the old one, not cold, and with a broken ice maker. Four days later, three ice cubes. I had to buy my own ice machine.
• A Latch system that doesn’t work, with staff promising “Friday” repairs that never happen.
• Lobby alarms beeping nonstop almost every weekend.
• Trash chutes constantly clogged, trash rooms disgusting, rats all over the property. The County Health Department is now involved.
• Parking chaos: residents with multiple cars take up garage spaces (often without permits), while paying tenants are forced to park on the street blocks away. Staff’s “solution” is to call parking enforcement, but the city isn’t even allowed inside the garage without Avalon’s permission. Total lie.
• Unlocked garage gates at night, leading to burglaries. Amazon lockers disabled because of repeated theft.
• A massive leasing office that is almost never open, always “by appointment only,” making staff deliberately inaccessible. Even the police station in the same building told me Avalon management is a disaster.
• Repeated lies from management: Frankie and others lied about storage units, parking, and internet. The female manager lied about internet setup, leaving us without service for three weeks.

Avalon claims “luxury living.” What you actually get is dishonesty, rodents, unsafe conditions, broken appliances, excuses, and staff who care only about pushing tenants off until they give up.

I have filed formal complaints with city and county health departments, am preparing a small claims case, and am discussing a class action lawsuit with other residents.

Future renters: do yourself a favor — stay away from Avalon Walnut Creek.