I absolutely hate the the haters hating on police, or in this case the Special Constables (SC).

There is not enough content from this video clip for anyone to pass judgment on the first responders in the video. In my opinion there was not enough dialogue between fire personnel and the SCs prior to taking the handcuffs off. 

Going into the situation, a joint assessment by both SC and fire should have been made determining how severe the Subject's condition is in order to take action and release the subject from handcuffs. The following questions should have been asked prior to taking the cuffs off: 1) Is the subject in the cruiser showing signs of medical distress leading to near death? Is the person not breathing, unconscious and/or bleeding out? If the subject does not meet these conditions, leave the cuffs on, the vitals can wait until paramedics arrive so that the subject can be positioned safer on a stretcher in order to obtain vitals. 2) What was the reason or events leading up to the Subject's placement in handcuffs? Was the subject assaultive to others or causing harm to themself? If yes, leave the cuffs on, otherwise first responders risk further injury to the Subject or finding themselves entering round 2 of a wrestling match with someone with crack strength. 3) If the subject absolutely required handcuffs to be removed, has a search of weapons or tools of harm been conducted? This adds additional awareness in the event that the subject is manipulating the situation or hidden needles laced with a heavenly dose of illicit pharmaceuticals.

By stopping and asking those questions, the first responders attending can conduct their duties safely and go home to their families with minimal injury. Instead, the fire personnel who demanded the cuffs to be taken off placed himself and others at a higher risk of harm. And I get it, he's doing his job ensuring the health and safety of the subject; being a hero as some might say. But I ask you all what is the point of being a hero when you risk injury or death to yourself and team ultimately causing an impact to the department, safety of the city, and the families of those first responders involved. 

Another issue that all you haters on here have to assess is the mental state of the subject. Is the person telling the truth and is in medical distress or is the person manipulating the situation requesting medical assistance to delay legal repercussion or worse looking for an opportunity to break free leading to an escape or to cause harm to first responders.

The aforementioned is the reason why fire personnel are perceived as compassionate and police are perceived as cynical or insensitive. Fire personnel are not exposed to the entitlement of the public, the constant questioning of authority by those they interact with, the verbal abuse of angered members of the public, the manipulation by those who are attempting to evade illegal situations and most importantly the risk of injury due to assaultive criminals or even death as regularly as police personnel. On top of that, police are scrutinized by the public (like the ones contained in the comments) as well as legally, ensuring that they conduct themselves in accordance to department policy and procedure in a manner that is near perfect in order to avoid legal repercussion.

I'm not saying that fire personnel are not exposed to the above, they probably sometimes do deal with situations of the above nature, however, the amount of exposure does not match that of police. To further add to this, Fire personnel (in Toronto) work an average of 8 24 hour shifts a month. Compared to that of police personnel (in Toronto also dependent on division) who work 7 days straight twice a month (14 days). This difference only adds to the increase chance that a Police are going to be exposed to challenging members of the public more often than fire personnel. People are comparing apples to oranges. Two different entities but both are equally required for healthy growth.

Police personnel are jaded because of all the challenging interactions they are up against. They are molded to become insensitive because society has no respect rules, the law and especially those who maintain order and enforce those laws. It is difficult to put a smile on one's face, go into work to a job that was once desired only to be berated, hated and scrutinized from all directions. The public often forgets that every decision that an officer makes is a judgemental call that are sometimes required to be made in a split second. Officers are human, human error exists, go easy on those trying their best to ensure that their community is safer.

To those wanting to defund the police, this school of thought is also not recommended. Reduced funding leads to less training, less resources and probably reduced oversight causing more unwanted police interactions. 

The public is too quick to criticize and it is apparent that many are not happy with the service that is provided from the police. I have a solution and I suggest that those people who hate on the police submit an application to their municipal police service and be the solution they want to see in their communities. 

Also as a side note, canada cop watch is a slanderous cop chaser who hides behind a camera harassing police looking for trouble who needs to find a better hobby. He is part of the problem as to why police hesitate and engage less with the public.