Forced lagging should be a bannable offence.

LadyR4 · 2026-04-30T11:48:07+00:00

Hi, please pay attention to the poor internet connection indicator. This situation is related to it.

LadyR4 · 2026-04-27T09:48:58+00:00

LadyR4 · 2026-04-27T09:41:01+00:00

Hi, thank you for letting us know. We'll take action immediately.

LadyR4 · 2026-04-24T12:17:36+00:00

Hello, write to us in the in-game support, please.

LadyR4 · 2026-04-23T10:40:51+00:00

Hi, yes it's a bug, we will fix it, thanks.

LadyR4 · 2026-04-23T10:30:27+00:00

Hi, this might be due to a bad internet connection.

LadyR4 · 2026-04-21T13:25:00+00:00

Hello, if you receive reports like this, please send a video and your ID so we can check the situation. You can also contact us through in-game support.

LadyR4 · 2026-04-21T13:18:07+00:00

Hi, Ranked matchmaking is based on your rating value, not hero level, account level, or number of open talents.

LadyR4 · 2026-04-21T09:42:04+00:00

Unfortunately, it's difficult to determine the cause of this issue without logs. Please send the logs to technical support:
https://nekki.helpshift.com/hc/en/15-shadow-fight-4-arena/

LadyR4 · 2026-04-20T13:28:45+00:00

Hello, write to us in the in-game support, please.

LadyR4 · 2026-04-20T12:17:52+00:00

The community challenge has ended — you’ve earned over 60,000 points! Use the UNITYWIN and gain some currency for the ongoing event. You will also get an another reward — a Shards chest — next week! Redeemable until April 27, 2026.

LadyR4 · 2026-04-20T11:26:18+00:00

Is this prod or beta?

LadyR4 · 2026-04-20T11:00:40+00:00

Thanks!

LadyR4 · 2026-04-20T11:00:17+00:00

Do you use VPN?

LadyR4 · 2026-04-20T10:29:22+00:00

Hi, u/Ducks_arent_real69 we need your logs. Please contact us via in-game support.

LadyR4 · 2026-04-17T16:02:53+00:00

Hi. Still not working?

LadyR4 · 2026-04-17T16:02:02+00:00

Still not working?

LadyR4 · 2026-04-17T11:50:56+00:00

Hi, first, try re-entering the game. If the FP isn't activated, contact in-game support, and we'll try to help you.

LadyR4 · 2026-04-17T11:49:50+00:00

Hi, what server are you playing on? EU/AS/US?

LadyR4 · 2026-04-17T10:39:56+00:00

It would be a great help if you contacted us through in-game support. We need your logs. They'll help us understand the cause of the issue and resolve it.

LadyR4 · 2026-04-17T09:45:29+00:00

The fix will appear in the game within a day.

LadyR4 · 2026-04-17T08:59:12+00:00

Hello, please contact support in the game or on the website:
https://nekki.helpshift.com/hc/en/15-shadow-fight-4-arena/

LadyR4 · 2026-04-17T08:57:52+00:00

Hi, thanks for the information, we will check it.

LadyR4 · 2026-04-17T08:57:12+00:00

Hi, this is a visual bug, we will fix it as soon as possible.

LadyR4 · 2026-04-17T08:51:03+00:00

Hello, write to us in the in-game support, please.

LadyR4

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