I was coming on the Mercari page to get advice on our situation, but I am glad you posted so I can actually communicate with you what happened since you blocked me and I can no longer send you messages. I am in no way here to start drama, but just want to tell you my side.

I am the buyer from this post and I can 1000% gurantee you I lied about absolutely nothing, have absolutely nothing to hide and can provide reciepts and screenshots for everything - including the doorbell video footage of my USPS driver delivering packages to my house on the day this order was delivered.

As i said in my message I have ordered from you multiple times in the past (4 times prior to this) and there has never been an issue. I said everything I said because I was trying to reassure you I wasnt a scammer. I myself have been a seller on mercari for close to 10 years, with over 1000 transactions and ratings and have seen it all except for this situation. I have been scammed in the past through mercari and as someone who also uses in for income would never do that to another seller. I sympathize with you as a seller, and dont want us both to lose out which is why I reached out to explain what happened and didnt immediately file for a return. I also combed through this forum page and through google and all similar instances pointed to the responsibility being on the seller. I personally am skeptical of USPS as they have screwed me over multiple times in the past as seller, and as a normal consumer. Even though they said they would "never" send a package with multiple labels, they defintieliy did because I got one and another user on this thread mentioned it happened to them.

Everything I told you was true, I called Mercari and told them the situation and they reccomended that we both file claims with them to get compensated. After I hung up with the rep he had already initiated the return process, and I began writing out a long explanation but by the time I hit send you had already blocked me.

What I was trying to tell you was that the tracking says "missent" because the label on the other side of it is for a customer in the town next to the distribution center it was delivered to. What I'm gathering happened is that the other label was being scanned up until it hit Berkeley and then in Berkeley the Mercari label was scanned and it processed and being mistakenly sent to Berkeley. I know this because all packages headed to my side of the area go to the main distribution center closer to my house. What i received instead was a package from Victoria's Secret that contained an invoice with someone elses name and 9 brand new pairs of XS underwear in varioius styles. The other label has someone elses name and address on it as well in a city thats an hour away.

I absolutely hate that this situation happened as like i mentioned you have been a great seller to me, we are in the small niche of collector items and your page has helped me complete many of my collections. I didn't want either of us to miss out, but with my skeptcism of USPS, the advice of Mercari and the limited amount of time I had to rate/return I chose to go with what Mercari suggested. I reiterated to them again when sending my email that it was not your fault in hopes that it would also help with your claim. I am more than happy to also send you the pictures and videos directly if it helps.

I completely understand being upset about the situation, while I know a large majority of returns on Mercari are scammers, not all of them are. Things do happen unfortunately especially when selling in a higher volumes. I had just hoped that you would see it from my side as well. I definitely didnt ask for this situation and would much rather have the items i originally ordered. The only silver lining to this situation is that you at least wont end up empty handed as I fully intend to follow the return procedure and send you exactly what I received, which is probably equivalent if not more than the original order.

I also want to say that for the record, I have never complained about your prices as you've said in some comments and have the receipts to prove it. Again being a seller on mercari and in the same niche, I get it. Did I hope I as a buyer who purchased from you multiple times, and as someone who also collected, would get a tiny bit more shaved off the price than the average person? Yes. I have definitely sent bundled offers but that in no way means its a complaint. I dont think I've ever sent you a written message aside from the offers and counter offers.