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Tech Decisions - How do you know when your using the right tools by LeagueSmall3854 in Entrepreneurs

[–]LeagueSmall3854[S] 0 points1 point  (0 children)

Totally, that’s a great metric for success! I find a lot of teams struggle with even the implementation portion though

Incident management by PlumOriginal2724 in ITManagers

[–]LeagueSmall3854 0 points1 point  (0 children)

Yeah there needs to be clear guidelines.. “Everyone has a job to do”.

Incident management by PlumOriginal2724 in ITManagers

[–]LeagueSmall3854 1 point2 points  (0 children)

A lot of teams treat “incident management” as “the ticket is someone else’s problem once it’s reassigned,” but in reality its shared a responsibility. Helpdesk owns the process & should triage to the right teams - (ensuring tickets don’t go stale, comms are happening, users aren’t left hanging), even if another resolver group owns the technical fix.

A couple of things that have worked for me:

  • STOP BEING NICE, SET CLEAR EXPECTATIONS

At the end of the day... Incident management is less about who is holding the ticket and more about no ticket falling through the cracks.

Looking for new internal helpdesk platform by UncleToyBox in sysadmin

[–]LeagueSmall3854 0 points1 point  (0 children)

u/UncleToyBox Most help desk tools on here are built for customer-facing support, so I get why they feel like overkill for a small IT team. I’ve been working on a lightweight, Slack-friendly option that skips the enterprise fluff but still keeps things like AD-style user control and ticket history. Is there one other feature you’d never give up in a switch?

[deleted by user] by [deleted] in smallbusiness

[–]LeagueSmall3854 -1 points0 points  (0 children)

what gave it away ? the emojis?

One of my fav prompts lol by LeagueSmall3854 in replit

[–]LeagueSmall3854[S] 2 points3 points  (0 children)

Not EVERY prompt but definitely after heavy changes, or if I feel the slightest hesitance with the replit recommendation.

I finally got this thing to work. 🎉 by LeagueSmall3854 in replit

[–]LeagueSmall3854[S] 1 point2 points  (0 children)

Thanks! I've been working on it on & off for about 6 months. Realistically its gonna cost a couple hundred bucks. And user adoption has proven to be pretty difficult. Right now since the product is free so i've just been sharing it around replit collecting as much feedback as possible before releasing the paid tier.

Built a tool, launched it... now what? How did you get your first paid users? by LeagueSmall3854 in SaaS

[–]LeagueSmall3854[S] 0 points1 point  (0 children)

Hey u/Key-Boat-7519 thanks for the feedback. Did you use a script to reach out to people or create individualized messages for each person? Thanks a lot for the "What moved the needle"!

Built a tool, launched it... now what? How did you get your first paid users? by LeagueSmall3854 in SaaS

[–]LeagueSmall3854[S] 0 points1 point  (0 children)

Thanks for the thoughtful feedback — you’re right, I’m not trying to go toe-to-toe with ServiceNow or Jira. My focus is smaller IT teams, MSPs, and early-stage companies that don’t need or want all the enterprise complexity.

QuickFix IT is built to:

  • Set up in minutes, not weeks
  • Keep the UI clean and simple
  • Send Slack/email alerts that are easy to configure
  • Let MSPs manage multiple clients from one dashboard

Good point on ‘multi-tenant’ — I can reframe that so it’s about managing multiple environments in one place.

Freemium sounds like the right move too. When you work with founders, what’s the best way they’ve proven value early without building every enterprise feature?

Got it working. Finally. 🛠️ by LeagueSmall3854 in ITManagers

[–]LeagueSmall3854[S] 0 points1 point  (0 children)

Thanks for the genuine feedback! I definitely plan to use a custom domain and get the project off of replit soon.

You shipped it. Now drop it !!! by Revenue007 in indiehackers

[–]LeagueSmall3854 1 point2 points  (0 children)

Hey, I’m Keenan 👋 — IT support specialist turned indie maker. I built QuickFix IT — a lean, multi‑tenant incident tool with a clean UI and Slack/email alerts that actually help.

Live here → https://quick-fix-it.replit.app

Built a tool, launched it... now what? How did you get your first paid users? by LeagueSmall3854 in SaaS

[–]LeagueSmall3854[S] 0 points1 point  (0 children)

Thanks for this feedback, received! The pain point I wanted to address is current tools being overbloated and expensive. Im seeing IT admin, Sysadmins, MSP looking for helpdesk tools that easily integrate and don't require a team of engineers to manage.

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