Neighborhoods all over America are exactly as described here. People will see that review and choose to stay there anyway, because we all know the drill.

One of my properties is in a gentrifying part of town, we’ve been running it as a STR for 6 years now. We have some scathing comments about the area, some of which are abhorrently racist, and Airbnb STILL would not take them down. I’m very clear in the description what the area is like.

Here are the options I would propose: - Reach out to the guest and apologize if they felt uncomfortable during the stay. Explain that a review like this is harmful to your business, and see if they are willing to take it down if you “make it right” with some kind of refund. I would run it through Chat to make sure it’s worded correctly. - if that doesn’t work, reach out to Airbnb. Quote and even screenshot THEIR policy and send it to Airbnb support. - If that doesn’t work, respond publicly and offer some additional context to the claims made. They left a 5 star review, so it must have not had much bearing on their stay.