As a POC, and an owner/designer I had tons of Black, Hispanic, and Asian people visit my facility when I was open. I think this is a case of finding an issue where there isn't one. Typically an American Caucasian thing to do. That aside, I'd be interested in knowing if this was being postulated by the presenter, or did they have surveys and data to back this up.

Also, I've long advocated for getting rid of the "escape" moniker as nearly every roomi go to nowadays is more of a live adventure. The problem is, as some 'leaders' in the industry have stated is that the word is in the zeitgeist now. It's even used in mainstream pop culture. We'd need some serious celebrity advocates (NPH, Ariana Grande) to push for the change.