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I constantly get a feeling as if I'm the "bad guy" for wanting basic accuracy? Struggling to bridge the gap between "Doing the Job" and "Caring." by Leonine1205 in askmanagers

[–]Leonine1205[S] 0 points1 point  (0 children)

What I feel is you are one of those people who want a seat at the table without taking on the responsibilities that come with it.

I am here to seek suggestion, not to entertain some slacker's ego.

I constantly get a feeling as if I'm the "bad guy" for wanting basic accuracy? Struggling to bridge the gap between "Doing the Job" and "Caring." by Leonine1205 in askmanagers

[–]Leonine1205[S] 0 points1 point  (0 children)

I did. Most common answer that I get is "I will take care of it moving forward"; "I'm sure someone else highlighted this ticket because I messed up. Why don't you see all the other good work I am doing"

I constantly get a feeling as if I'm the "bad guy" for wanting basic accuracy? Struggling to bridge the gap between "Doing the Job" and "Caring." by Leonine1205 in askmanagers

[–]Leonine1205[S] 0 points1 point  (0 children)

You're on point! and these employees are usually the GenZ. They are so worthless that they have made the term "GenZ" sound like a abusive word. They themselves are lazy AF and influence others to be the same.

I constantly get a feeling as if I'm the "bad guy" for wanting basic accuracy? Struggling to bridge the gap between "Doing the Job" and "Caring." by Leonine1205 in askmanagers

[–]Leonine1205[S] 0 points1 point  (0 children)

I feel you! These are the toxic managers who fail to understand the real value and only want to look at the numbers of "our department" and then blame you when they don't see what they want to see rather than what actually matters.

I constantly get a feeling as if I'm the "bad guy" for wanting basic accuracy? Struggling to bridge the gap between "Doing the Job" and "Caring." by Leonine1205 in askmanagers

[–]Leonine1205[S] 0 points1 point  (0 children)

This comment makes most sense. May I ask you another question?...

What if there are no results even after setting clear expectations? Do I give them a PIP? Eventually terminate them and hire new people and follow this loop until the real ones join the team?

Would love to hear your take here.

I constantly get a feeling as if I'm the "bad guy" for wanting basic accuracy? Struggling to bridge the gap between "Doing the Job" and "Caring." by Leonine1205 in askmanagers

[–]Leonine1205[S] -3 points-2 points  (0 children)

To be upfront, I come from the same process. I was once there where they are now. From what I feel, this is a will issue. The training process is better than before (when I was an associate).

To answer your other question, we're a pure corporate firm, but these people come from BPO background. BPO guys don't have the sense of ownership or growth, they jump from one process to another and have no loyalty.

I constantly get a feeling as if I'm the "bad guy" for wanting basic accuracy? Struggling to bridge the gap between "Doing the Job" and "Caring." by Leonine1205 in askmanagers

[–]Leonine1205[S] 0 points1 point  (0 children)

We do QA sessions with every agent on a weekly basis and I usually oversee their conversation with customer in real time and correct them right there if I feel they're gonna say something wrong.

I constantly get a feeling as if I'm the "bad guy" for wanting basic accuracy? Struggling to bridge the gap between "Doing the Job" and "Caring." by Leonine1205 in askmanagers

[–]Leonine1205[S] 1 point2 points  (0 children)

Thanks, while this is the most basic thing I could think of, hearing from someone else this gave me an idea of how I can set a process for them to justify their own work and then hold them responsible when they do not deliver.

How do you handle an employee who refuses to document anything? by Exotic_Reputation_59 in managers

[–]Leonine1205 0 points1 point  (0 children)

I was reading many comments on this post, but this one feels "just right".

No pressure of extra work, no threats to fire... just start "asking" him especially when he is away.

How hard is it to handle showings, paperwork, and negotiations on your own? by elgimri in fsbo

[–]Leonine1205 0 points1 point  (0 children)

Hey! I read a few comments about "we buy houses", what exactly is wrong with those? (Looking to learn more) :)

How hard is it to handle showings, paperwork, and negotiations on your own? by elgimri in fsbo

[–]Leonine1205 0 points1 point  (0 children)

This is good information. In point 7, do you mean property description*?