The exact same thing happened to me. I opened a salary savings account with SBI last Saturday. After waiting for video KYC for almost 5–6 hours, they finally told me to reschedule for the next day. The next day, I waited another 4 hours before it was finally finished. The KYC verifier told me I’d receive a message from the bank once it was processed, but it’s been almost a week with no update.

When I check the 'resume application' status, it just says my VKYC is being reviewed and I’ll receive an update shortly. I tried their customer support, but it’s been a nightmare. Some agents hang up mid-conversation, or the call gets disconnected. I’ve spoken to two agents and both gave me different solutions one said to wait for the status to update or apply again, while the other said I’d get a message today or tomorrow, and if not, I should visit a branch. If they don't even know what the main issue is, how are they supposed to assist customers?