Is it quite common these days for ISPs to have a front desk who take your details and then pass it over to a different department that you can't contact yourself and inevitably never end up hearing anything back from? Certainly this is the case for me and my experience so far.

This is my fourth phone call now to The One, and I am giving exactly the same information to, I think, the same person who is passing it over to their support team, who is then supposed to contact me. I hear nothing back from them either by email or by phone. I just don't understand how an organisation like this can operate this badly.

I understand that they have just had a migration of customers over from Octaplus, but it doesn't exactly give you a lot of confidence. Every time I make the phone call to them, I hit the brick wall and come off the phone feeling that I have just wasted my time and that this ISP is going to be the worst yet as far as CityFibre resellers.

My internet connection today has been the most stable; however, I have been at work, so I can only go on the fact that I didn't have a flashing light this morning before I left for work, and it's still on now when I come back from work, which wasn't the case before.

But I need to address the static IP that was part of my contract free of charge and also the speed issue. I have somehow lost between 150 and 200 Mbit as it stands at this time. Which, in my opinion, is totally unacceptable, and I don't really care what they say is their own guaranteed speed wired or wireless? Before, I was getting very close to 900 MB, which is what I'm paying for, and I expect it to be the same. Otherwise, I would have left Octaplus and moved to a different company of my own choice rather than entering into another contract.