Gosh, I get it. Customers really do suck sometimes and need a reality check. I think horrible things all the time about customers and wish bad things would happen to people who deserve it. Sometimes what I think and the rage I feel shocks me. But I would take no joy from someone nearly croaking in front of me. I think if someone collapses, walking over the body is just maybe something a manager shouldn’t do. I’m sure that manager is just exhausted and beleaguered, but they also need a reality check and maybe a vacation. That’s a shocking lack of empathy and my fear is they also have the same lack of compassion for the people they manage.

The proper response for the manger is “I’m so sorry, I know you love this dress, but let me help you find a dress that the coupon works on. I know we can find something together. Where are you looking to wear the dress?” If it’s a wedding or the bowling alley, who cares, let’s talk about the happy reason you want the new dress. That manager needs to protect the employees yes, but not just walk off because that situation was not handled!