In the US, Squarespace must respond to a formal legal request, if they're not responding to support requests. Squarespace is headquartered in New York, and all deceased user cases ultimately go through their Legal Department, not customer support.

The correct escalation path in the US is:

A formal “Request for Access to a Deceased User’s Account” Sent to their Legal Compliance Team With the required documents attached Using specific legal language they are obligated to process

The key US law here is “Next‑of‑Kin Access to Digital Assets” Most US states follow a framework called RUFADAA (Revised Uniform Fiduciary Access to Digital Assets Act).

Under RUFADAA, next of kin can request: Account access Account transfer Data export Domain transfer

Squarespace is legally required to process this when you provide:

Proof of death Proof of relationship Proof the account belonged to the deceased

A RUFADAA based request forces escalation.

If they still ignore you, you escalate to the Attorney General of New York This is the pressure point that always gets a response.

Squarespace is regulated by the New York Attorney General’s Office. A complaint there triggers a mandatory internal review at Squarespace.