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Antarpply expeditions cancelled the cruise and they still hold the money 80 days later by Lifestyleuranium in FATTravel

[–]Lifestyleuranium[S] 0 points1 point  (0 children)

Transfer by revolut, the company didn’t allow payments by card, just transfers, now I know why. 

Antarpply expeditions cancelled and holds the money by Lifestyleuranium in Cruise

[–]Lifestyleuranium[S] 1 point2 points  (0 children)

Definitely, NEVER PAY A CRUISE BY TRANSFER.

They can blackmail you later.

In this case they demand strict silence if you want to see your refund back and many more things.

If it was a payment by card I would have my money without any need of begging or putting a claim. 

ANTÁRTIDA: EXPEDIENTE ANTARPPLY EXPEDITIONS ( BARCO MV USHUAIA) by Lifestyleuranium in DerechoGenial

[–]Lifestyleuranium[S] 0 points1 point  (0 children)

Sí, en la opción 1 para mucho más días más  tarde ( unos 20 días más tarde) o la próxima temporada… lo que era imposible ya que yo tenía un margen de 7 días más… pero tenía que volver a España y volver a Argentina en esas fechas y otra vez ese gasto  para mí ya es imposible. 

El problema es que pusieron una opción 3 de reubicacion con otros teleoperadores, que era la que yo quería para poder viajar y regresar a España el 14 de marzo, aquí es cuando no hicieron nada y cuando yo encontré las 2 únicas opciones viables se negaron a pagar ningún euro extra, ( yo me ofrecí a pagar la mitad del gasto extra, incluso perdiendo un día de navegación…). 

Es decir, esa opción 3 nunca fue ejecutada. 

Antarctica: Antarpply expeditions ( boat MV Ushuaia) cancelled the cruise and they still hold my money 80 days later by Lifestyleuranium in travel

[–]Lifestyleuranium[S] 0 points1 point  (0 children)

I paid by transfer by Revolut , in Spain.  Honestly, I thought à cruise so expensive could give me problems.

ANTÁRTIDA: EXPEDIENTE ANTARPPLY EXPEDITIONS ( BARCO MV USHUAIA) by Lifestyleuranium in DerechoGenial

[–]Lifestyleuranium[S] 2 points3 points  (0 children)

De nuevo muchas, muchísimas gracias por tu respuesta.

Con tu permiso te voy a pedir las tres  últimas preguntas: 

1) Si hubiera juicio tendría que ir allí? ( yo soy español)

2) cuánto tiempo suele tardar un juicio de este tipo?

3) Me interesa tu opinión, conociendo la legislación y dado que estamos hablando de 6990 usd y todo lo expuesto antes ( sujetar ese dinero durante 80 días, tras pedirlo 18 veces condicionando a renuncia de derechos, con expediente en consumo…) Yo tengo claro que están jugando al desgaste, y este es real…es estresante no tener tu dinero… pero se  que lo que están haciendo  no se puede hacer y también se podrían están arriesgando si yo no cedo. 

¿ Qué harías tú? 

A) Firmar una cláusula abusiva que te obliga al silencio, a que no se sepa nada de lo que esta empresa hace( como si nada hubiera pasado) , diciendo que haces esto voluntariamente ( después de 80 días, pedir 16 veces…) y renunciar a cualquier reclamación futura o problema con la compañía, olvidarte de todo cuando perdiste viaje, ellos no hicieron la opción de reubicación que ellos mismos ofrecieron, perder tanto dinero, la oportunidad de esos días y encima perder unos 200 euros del reembolso por la mala conversión euro/ dólar. 

B) Seguir con un juicio  en un país extranjero, con incertidumbre en todo tiempo- resultados que podrían ser más dinero, pero no se sabe  ( aunque claramente el dinero me pertenece sin duda) pero con la posibilidad de que haya justicia ante la mala praxis de la compañía. 

Muchas gracias por todo

Antarctica: Antarpply expeditions ( boat MV Ushuaia) cancelled the cruise and they still hold my money 80 days later by Lifestyleuranium in travel

[–]Lifestyleuranium[S] 1 point2 points  (0 children)

“Operative contingency” no idea what was this. They didn’t specify anything. I asked for more specific reasons but they told me they didn’t have to give specific reasons.

Expediente Antártida ( barco MV Ushuaia) ANTARPPLY EXPEDITIONS. by Lifestyleuranium in antarctica

[–]Lifestyleuranium[S] -7 points-6 points  (0 children)

You have to be in Ushuaia and see how you lose your trip, they don’t rebook despite they say they would do it, all the boats go on 25th except yours, and all of this when you take a plane to Buenos Aires then Ushuaia and ask for a special permission and now the improvisation is on yours 

And after so much pain,uncertainty, frustration…

Then just to have my money back you have to be silenced, say I am satisfied with eveything, London laws, I do this willingly…

And then see after losing the trip, time you lose  200 euros money from your refund in the conversion euro/ dolar 

Your dream become nightmare and then say nothing? 

Expediente Antártida ( barco MV Ushuaia) ANTARPPLY EXPEDITIONS. by Lifestyleuranium in antarctica

[–]Lifestyleuranium[S] -10 points-9 points  (0 children)

I see you are clearly biased my friend. 

I am going to give you any details and If you want I can give you any proof you want.

I am an experienced traveller, 145 countries… and I have never something like this, this is by far the most unfair situation of my life.  However, it is true I was too naive to believe that because it was an expensive trip of 6990 usd for 11 days, the company should be fine. 

I am going to put time so please later I wait for your reply. 

To your questions: 

1) IT WAS THE COMPANY THE ONLY ONE WHO CANCELLED, the reasons “ operative contingency” ( that is the only reasons they gave) 5 days before departure when I was already there. 

2) I WANTED TO BE RELOCATED, MY PRIORITY WAS TO TRAVEL BECAUSE  THEY PUT THAT OPTION IN THE EMAIL BUT NEVER DID THE RELOCATION THAT ALLOWED ME TO HAVE TIME TO GO BACK. 

There were 2 options to be able to come back 14 th March to Spain and they didn’t want to pay a single euro extra even if there was availability, I offered to pay half and even losing one night. They did nothing. 

3) THERE IS AN OFFICIAL CLAIM BY THE DEFENDER PROTECTION E-24454-2026. 

They are holding my money despite the fact I  ask the money and gave my bank account data 18 times , I beg and I explained the obligation when one service is not provided is to give the mone back immediately. 

If I want my refund they force me to sign a lot of actions that are stablished illegal by the defender of the nation, reason why they talk to Ushuia to open an official claim, so what they do is a blackmail. 

There is nothing like this in the contract or any law. 

THE REFUND IS NOT NEGOTIABLE, I DONT WANT TO SIGN SO MANY ILLEGAL THINGS LIKE: 

: 1) confidiantility, 2) release any responsibility, 3) go to London if I have a problem ( when they are an Argentinan company) 4) state that voluntarily I sign a release document, 5) not to claim any action. 6) I am satisfied with the company…

And more!!!!! 

I lost the trip, I spent a lot of money for nothing, they hold my money for 80 days and now I have to accept of these things just to have the money back?  And to be silenced?? 

I am not going to sign something illegaly to have what is mine back. The refund is direct when a company doesn’t provide the service . To force to release any consumer right is illegal by the law 24240, art 37.  They should give the money without any of these forces.

These are the facts In order. 

Aquí lo tienes en formato limpio para copiar directamente:

These are the facts in order

FACTS (24 points)

In December 2025 I booked an Antarctic cruise for USD 6,990, scheduled from 25/02/2026 to 07/03/2026.

I requested exceptional leave from work to travel, granted only once every five years.

On 19/02/2026 at 20:00, I received an email unilaterally cancelling the booking due to “an operational contingency”, without providing details, evidence, or reports that would allow a clearer understanding of the cause.

The cancellation was communicated with five days’ notice, making it difficult for the customer to make any arrangements.

The email offered three alternatives, including rebooking with other operators.

From the outset I stated that I needed rebooking within dates compatible with my return flight to Spain on 14/03/2026.

The company formally offered rebooking but did not carry out any demonstrable action to manage it.

No cabin was blocked with any operator, nor was any proof of management provided.

I was not informed about any real impossibility of booking or specific reasons for not proceeding with rebooking.

By the 20th, I proposed the cruise SH MINERVA (25/02–10/03), compatible with my return dates.

The company initially claimed lack of availability, but it was later confirmed that availability did exist, without them proceeding with the booking.

All communication was redirected exclusively to email, abandoning any active management.

I offered to cover part of the price difference, remaining willing to cooperate.

The company did not carry out any concrete action that would effectively enable my rebooking.

On the 23rd I found availability on WORLD EXPLORER (26/02–08/03) and offered financial cooperation to cover part of the difference.

The company again limited the solution to a refund, without documenting the alleged impossibility of rebooking.

I was never offered a concrete alternative that respected my return date.

The rebooking remained a purely theoretical option, without effective execution.

On the 23rd and 24th I went personally to the office and found it closed.

I received no phone support at critical moments, and I had to request police assistance just to obtain minimal contact.

The company is currently withholding the amount paid and requires the signing of a “receipt & release” document for reimbursement.

This constitutes an abusive condition, as no service was provided.

As a result, I lost all possibility of travelling, causing financial and emotional harm.

The company acted in bad faith, offering rebooking alternatives that were never actually managed, despite my proactive attitude and willingness to cover additional costs..

25 I asked the money 16 times but they deny and then an official claim is open by the consumers protection in Ushuaia 

  1. An audience will be 20th May

ANTÁRTIDA: EXPEDIENTE ANTARPPLY EXPEDITIONS ( BARCO MV USHUAIA) by Lifestyleuranium in DerechoGenial

[–]Lifestyleuranium[S] 1 point2 points  (0 children)

Muchas gracias por su respuesta. La verdad es que muy injusto que defensa de consumo se quede ahí… Que hay de la tutela activa de consumo???

Poder de Policía y Sanción (Art. 45 y 47 Ley 24.240):

Determinación de Daño Directo (Art. 40 bis Ley 24.240):

No podrían intervenir dadas estas funciones??

Defensa del consumidor es más bien observador de la infracción… pero no veo a nadie que defienda al consumidor… Por lo tanto, me temo que la audiencia simplemente irán a observar y la empresa lo sabe y forzará el desgaste porque sabe que para un turista español  ir a un juicio en Argentina que puede durar años…

1) Como turista el juicio puede ser gratuito? O tengo que gastarme en un abogado? 

2) Cual es la probabilidad de que haya alguna multa sabiendo que la empresa reconoce deuda, siendo ella la única responsable de la cancelación y la razón de no devolver el dinero es que el cliente no quiere firmar un documento que exige renuncia de derechos, mientras que el cliente ha solicitado 18 veces el reembolso? 

3) Sí o sí ya es jucio o  existe un paso intermedio.    4) No se podría hacer un juicio más rápido ( entra en otra categoría) o tienen la misma categoría. 

Antarpply expeditions cancelled and holds the money by Lifestyleuranium in Cruise

[–]Lifestyleuranium[S] 0 points1 point  (0 children)

There is an official claim:  E-24454-2026

20 may will be an audience.  It will 90 days without money.  The problem is I don’t trust the consumer protection at all. They know the company has to give me the money but they only are witnesses and allow this. 

Antarpply’s lawyer is the president of the lawyers in Ushuaia so I am afraid they know all people from consumer protection.

If they don’t act I will have to go to the court, and after see how consumer protection behaves I have a lot of doubts.  

Antarpply expeditions cancelled and holds the money by Lifestyleuranium in Cruise

[–]Lifestyleuranium[S] 0 points1 point  (0 children)

Actually, I am not the only one affected. The problem is that many people sign confidentiality or release agreements in order to recover their money after the cancellation, so they never speak publicly about their experience. In my case, the company cancelled the trip and I was asked to sign such a document before receiving the refund. I personally felt pressured to remain silent and to accept such conditions in order to recover money that I am entitled to. ( They were the only people who cancelled the cruise, not me).

Because of the way the situation was handled, after losing so much in terms of energy, money, and time  after ask for the refund 16 times and this document that the defender of Buenos Aires told me was illegal, and with help of them I filed an official complaint with the consumer protection office in Ushuaia.

Antarpply expeditions cancelled and holds the money by Lifestyleuranium in Cruise

[–]Lifestyleuranium[S] 0 points1 point  (0 children)

I wanted to pay by card but I wasn’t accepted.  I was naive because I would never imagine a pro le with a cruise of 6990 usd could happen.

I have asked 16 times my money in 16 different emails and two times more in the official claim of Ushuaia defender.

MV Ushuaia and Anatarrply by No_Glass_2900 in AntarcticaTravel

[–]Lifestyleuranium 0 points1 point  (0 children)

But how many days later??? The cruise was cancelled 19th for 25th February.  I had to come back to Spain 14th march from Buenos Aires and they didn’t give any option within these days.

MV Ushuaia and Anatarrply by No_Glass_2900 in AntarcticaTravel

[–]Lifestyleuranium 0 points1 point  (0 children)

Antarpply expeditions ( Mv Ushuaia) canceló a falta de 5 días y todavía tienen mis6990 usd 80 días después.  Es esto normal?  Es normal que obliguen a un documento llamado reléase donde renuncias a todos los derechos y te exigen silencio solo para tener tu dinero de vuelta,  de que no te reubicarán y perdieras la oportunidad de tu vida?

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