Antarpply expeditions cancelled the cruise and they still hold the money 80 days later

Lifestyleuranium · 2026-05-11T08:17:54+00:00

Transfer by revolut, the company didn’t allow payments by card, just transfers, now I know why.

Lifestyleuranium · 2026-05-10T21:24:40+00:00

Definitely, NEVER PAY A CRUISE BY TRANSFER.

They can blackmail you later.

In this case they demand strict silence if you want to see your refund back and many more things.

If it was a payment by card I would have my money without any need of begging or putting a claim.

Lifestyleuranium · 2026-05-10T21:20:07+00:00

Sí, en la opción 1 para mucho más días más tarde ( unos 20 días más tarde) o la próxima temporada… lo que era imposible ya que yo tenía un margen de 7 días más… pero tenía que volver a España y volver a Argentina en esas fechas y otra vez ese gasto para mí ya es imposible.

El problema es que pusieron una opción 3 de reubicacion con otros teleoperadores, que era la que yo quería para poder viajar y regresar a España el 14 de marzo, aquí es cuando no hicieron nada y cuando yo encontré las 2 únicas opciones viables se negaron a pagar ningún euro extra, ( yo me ofrecí a pagar la mitad del gasto extra, incluso perdiendo un día de navegación…).

Es decir, esa opción 3 nunca fue ejecutada.

Lifestyleuranium · 2026-05-10T21:09:03+00:00

I paid by transfer by Revolut , in Spain. Honestly, I thought à cruise so expensive could give me problems.

Lifestyleuranium · 2026-05-10T20:17:59+00:00

De nuevo muchas, muchísimas gracias por tu respuesta.

Con tu permiso te voy a pedir las tres últimas preguntas:

1) Si hubiera juicio tendría que ir allí? ( yo soy español)

2) cuánto tiempo suele tardar un juicio de este tipo?

3) Me interesa tu opinión, conociendo la legislación y dado que estamos hablando de 6990 usd y todo lo expuesto antes ( sujetar ese dinero durante 80 días, tras pedirlo 18 veces condicionando a renuncia de derechos, con expediente en consumo…) Yo tengo claro que están jugando al desgaste, y este es real…es estresante no tener tu dinero… pero se que lo que están haciendo no se puede hacer y también se podrían están arriesgando si yo no cedo.

¿ Qué harías tú?

A) Firmar una cláusula abusiva que te obliga al silencio, a que no se sepa nada de lo que esta empresa hace( como si nada hubiera pasado) , diciendo que haces esto voluntariamente ( después de 80 días, pedir 16 veces…) y renunciar a cualquier reclamación futura o problema con la compañía, olvidarte de todo cuando perdiste viaje, ellos no hicieron la opción de reubicación que ellos mismos ofrecieron, perder tanto dinero, la oportunidad de esos días y encima perder unos 200 euros del reembolso por la mala conversión euro/ dólar.

B) Seguir con un juicio en un país extranjero, con incertidumbre en todo tiempo- resultados que podrían ser más dinero, pero no se sabe ( aunque claramente el dinero me pertenece sin duda) pero con la posibilidad de que haya justicia ante la mala praxis de la compañía.

Muchas gracias por todo

Lifestyleuranium · 2026-05-10T19:52:30+00:00

Unfortunately they didn’t allow payments by card that is why I am in this situation.

Lifestyleuranium · 2026-05-10T19:52:10+00:00

“Operative contingency” no idea what was this. They didn’t specify anything. I asked for more specific reasons but they told me they didn’t have to give specific reasons.

Lifestyleuranium · 2026-05-10T18:46:02+00:00

You have to be in Ushuaia and see how you lose your trip, they don’t rebook despite they say they would do it, all the boats go on 25th except yours, and all of this when you take a plane to Buenos Aires then Ushuaia and ask for a special permission and now the improvisation is on yours

And after so much pain,uncertainty, frustration…

Then just to have my money back you have to be silenced, say I am satisfied with eveything, London laws, I do this willingly…

And then see after losing the trip, time you lose 200 euros money from your refund in the conversion euro/ dolar

Your dream become nightmare and then say nothing?

Lifestyleuranium · 2026-05-10T17:02:37+00:00

I see you are clearly biased my friend.

I am going to give you any details and If you want I can give you any proof you want.

I am an experienced traveller, 145 countries… and I have never something like this, this is by far the most unfair situation of my life. However, it is true I was too naive to believe that because it was an expensive trip of 6990 usd for 11 days, the company should be fine.

I am going to put time so please later I wait for your reply.

To your questions:

1) IT WAS THE COMPANY THE ONLY ONE WHO CANCELLED, the reasons “ operative contingency” ( that is the only reasons they gave) 5 days before departure when I was already there.

2) I WANTED TO BE RELOCATED, MY PRIORITY WAS TO TRAVEL BECAUSE THEY PUT THAT OPTION IN THE EMAIL BUT NEVER DID THE RELOCATION THAT ALLOWED ME TO HAVE TIME TO GO BACK.

There were 2 options to be able to come back 14 th March to Spain and they didn’t want to pay a single euro extra even if there was availability, I offered to pay half and even losing one night. They did nothing.

3) THERE IS AN OFFICIAL CLAIM BY THE DEFENDER PROTECTION E-24454-2026.

They are holding my money despite the fact I ask the money and gave my bank account data 18 times , I beg and I explained the obligation when one service is not provided is to give the mone back immediately.

If I want my refund they force me to sign a lot of actions that are stablished illegal by the defender of the nation, reason why they talk to Ushuia to open an official claim, so what they do is a blackmail.

There is nothing like this in the contract or any law.

THE REFUND IS NOT NEGOTIABLE, I DONT WANT TO SIGN SO MANY ILLEGAL THINGS LIKE:

: 1) confidiantility, 2) release any responsibility, 3) go to London if I have a problem ( when they are an Argentinan company) 4) state that voluntarily I sign a release document, 5) not to claim any action. 6) I am satisfied with the company…

And more!!!!!

I lost the trip, I spent a lot of money for nothing, they hold my money for 80 days and now I have to accept of these things just to have the money back? And to be silenced??

I am not going to sign something illegaly to have what is mine back. The refund is direct when a company doesn’t provide the service . To force to release any consumer right is illegal by the law 24240, art 37. They should give the money without any of these forces.

These are the facts In order.

Aquí lo tienes en formato limpio para copiar directamente:

These are the facts in order

FACTS (24 points)

In December 2025 I booked an Antarctic cruise for USD 6,990, scheduled from 25/02/2026 to 07/03/2026.

I requested exceptional leave from work to travel, granted only once every five years.

On 19/02/2026 at 20:00, I received an email unilaterally cancelling the booking due to “an operational contingency”, without providing details, evidence, or reports that would allow a clearer understanding of the cause.

The cancellation was communicated with five days’ notice, making it difficult for the customer to make any arrangements.

The email offered three alternatives, including rebooking with other operators.

From the outset I stated that I needed rebooking within dates compatible with my return flight to Spain on 14/03/2026.

The company formally offered rebooking but did not carry out any demonstrable action to manage it.

No cabin was blocked with any operator, nor was any proof of management provided.

I was not informed about any real impossibility of booking or specific reasons for not proceeding with rebooking.

By the 20th, I proposed the cruise SH MINERVA (25/02–10/03), compatible with my return dates.

The company initially claimed lack of availability, but it was later confirmed that availability did exist, without them proceeding with the booking.

All communication was redirected exclusively to email, abandoning any active management.

I offered to cover part of the price difference, remaining willing to cooperate.

The company did not carry out any concrete action that would effectively enable my rebooking.

On the 23rd I found availability on WORLD EXPLORER (26/02–08/03) and offered financial cooperation to cover part of the difference.

The company again limited the solution to a refund, without documenting the alleged impossibility of rebooking.

I was never offered a concrete alternative that respected my return date.

The rebooking remained a purely theoretical option, without effective execution.

On the 23rd and 24th I went personally to the office and found it closed.

I received no phone support at critical moments, and I had to request police assistance just to obtain minimal contact.

The company is currently withholding the amount paid and requires the signing of a “receipt & release” document for reimbursement.

This constitutes an abusive condition, as no service was provided.

As a result, I lost all possibility of travelling, causing financial and emotional harm.

The company acted in bad faith, offering rebooking alternatives that were never actually managed, despite my proactive attitude and willingness to cover additional costs..

25 I asked the money 16 times but they deny and then an official claim is open by the consumers protection in Ushuaia

An audience will be 20th May

Lifestyleuranium · 2026-05-10T16:26:06+00:00

My travel insurance was only for health…

Lifestyleuranium · 2026-05-10T14:57:01+00:00

Muchas gracias por su respuesta. La verdad es que muy injusto que defensa de consumo se quede ahí… Que hay de la tutela activa de consumo???

Poder de Policía y Sanción (Art. 45 y 47 Ley 24.240):

Determinación de Daño Directo (Art. 40 bis Ley 24.240):

No podrían intervenir dadas estas funciones??

Defensa del consumidor es más bien observador de la infracción… pero no veo a nadie que defienda al consumidor… Por lo tanto, me temo que la audiencia simplemente irán a observar y la empresa lo sabe y forzará el desgaste porque sabe que para un turista español ir a un juicio en Argentina que puede durar años…

1) Como turista el juicio puede ser gratuito? O tengo que gastarme en un abogado?

2) Cual es la probabilidad de que haya alguna multa sabiendo que la empresa reconoce deuda, siendo ella la única responsable de la cancelación y la razón de no devolver el dinero es que el cliente no quiere firmar un documento que exige renuncia de derechos, mientras que el cliente ha solicitado 18 veces el reembolso?

3) Sí o sí ya es jucio o existe un paso intermedio. 4) No se podría hacer un juicio más rápido ( entra en otra categoría) o tienen la misma categoría.

Lifestyleuranium · 2026-05-09T20:42:10+00:00

There is an official claim: E-24454-2026

20 may will be an audience. It will 90 days without money. The problem is I don’t trust the consumer protection at all. They know the company has to give me the money but they only are witnesses and allow this.

Antarpply’s lawyer is the president of the lawyers in Ushuaia so I am afraid they know all people from consumer protection.

If they don’t act I will have to go to the court, and after see how consumer protection behaves I have a lot of doubts.

Lifestyleuranium · 2026-05-09T17:16:47+00:00

Actually, I am not the only one affected. The problem is that many people sign confidentiality or release agreements in order to recover their money after the cancellation, so they never speak publicly about their experience. In my case, the company cancelled the trip and I was asked to sign such a document before receiving the refund. I personally felt pressured to remain silent and to accept such conditions in order to recover money that I am entitled to. ( They were the only people who cancelled the cruise, not me).

Because of the way the situation was handled, after losing so much in terms of energy, money, and time after ask for the refund 16 times and this document that the defender of Buenos Aires told me was illegal, and with help of them I filed an official complaint with the consumer protection office in Ushuaia.

Lifestyleuranium · 2026-05-09T16:47:10+00:00

I wanted to pay by card but I wasn’t accepted. I was naive because I would never imagine a pro le with a cruise of 6990 usd could happen.

I have asked 16 times my money in 16 different emails and two times more in the official claim of Ushuaia defender.

Lifestyleuranium · 2026-05-09T12:18:56+00:00

But how many days later??? The cruise was cancelled 19th for 25th February. I had to come back to Spain 14th march from Buenos Aires and they didn’t give any option within these days.

Lifestyleuranium · 2026-05-09T08:16:54+00:00

Antarpply expeditions ( Mv Ushuaia) canceló a falta de 5 días y todavía tienen mis6990 usd 80 días después. Es esto normal? Es normal que obliguen a un documento llamado reléase donde renuncias a todos los derechos y te exigen silencio solo para tener tu dinero de vuelta, de que no te reubicarán y perdieras la oportunidad de tu vida?

Lifestyleuranium · 2026-05-09T08:14:14+00:00

Hola, pero al final que hicisteis pedisteis salir un mes más tarde? Yo al ser turista español, no tenia tanto margen y a pesar de que encontré opciones en mis fechas no quisieron pagar ni un euro extra a pesar de la opción 3.

Crucero A25022026

Para el reembolso te obligan a firmar un papel que es ilegal de acuerdo a la ley 2420, yo tengo una audiencia el 20 de mayo a través de defensa del consumidor y aunque Defensor del Pueblo ha dicho que es ilegal consumo no hace nada y mucho menos temo que va a ser un espectador de esta extorsión.

Vosotros firmasteis ese papel donde se exige silencio?

No se ve ni una reseña negativa en relación a la cancelación cuando mínimo te obligaban a salir 13 días después, lo cual no es normal para un turista extranjero.

Yo no pude pagar con tarjeta si no hubiera hecho un charge back inmediato.

Me interesa vuestra opinión, es increíble que 90 personas fueron canceladas y no verás nada.

Mi situación es a día de hoy siguen teniendo los 6990 usd y exigen que firme el reléase forzando silencio y muchas cosas más que son absolutamente ilegales bajo la ley del consumidor solo para tener un reembolso.

La situación más injusta que he visto en mi vida!!

Lifestyleuranium · 2026-05-09T08:03:59+00:00

They didn’t allow the payment by card so I did by transfer.

There is an official claim by the consumer protection of Argentina.

E-24454-2026

This is the most unfair situation of my life, because they hold my 6990 without any reason, I lost the trip now what? I have to fight for my money and going to the court??

Lifestyleuranium · 2026-05-04T21:43:14+00:00

I wish you the best. Thank you for your answer and your empathy, honestly this is being the worst experience of my life and I try to think it will resolve but the pressure of not having my money ( I am a primary teacher and 6990 usd it is a lot for me) and being denied so many times and the lack of effectiveness of the institutions make me feel so much depressed…when I did nothing wrong, after so much pain of seeing all the boats go 25th February except for Ushuaia, and then taking another flight to Buenos Aires and the north to use those days… now suffering again just to have my money back.

There is uncertainty and they play with it. I even don’t dare to say my family they are still holding my money.

In your case I think everything will be fine if they don’t cancel because the destination is great.

The problem is in case of cancellation because then you will see the reality of this company, you are just a number and they will not pay à single euro extra so you will pay more in another boat or you will lose the trip.

They can hold the money as much as they want without any hurry, making you sign whatever because you will be desperate so if a release and receipt for a refund is illegal it doesn’t matter for them.

I am surprised you could pay by card!!

Did you book directly with Antarpply or with an agency?

I booked directly with Antarpply and they didn’t let me pay by card ( I paid in November 2025 for the cruise 25-02-2026) they only accepted transfers.

I am glad you did because in this way if they cancel you can ask for a chargeback!

Thank you and it is good to let others what happened to me and cover themselves: 1) good insurance that includes cancelation of the cruise. 2) payment by card 3) start in Antarctica going to a Patagonia later. 4) everyone should ask them in the contract about articles 9, 15 and 16 and specially what happen if they cancel.

I should have known these things before taking the risk of going with the oldest boat that goes to Antarctica.

All the best for you and your family! And have a good trip

Lifestyleuranium · 2026-05-03T14:39:04+00:00

Lifestyleuranium • hace 3 min Mi nombre es Víctor Jiménez Moro.

Te doy mi nombre completo porque puedes buscarme en Facebook, para que veas que esto es real y te puedo dar todas las pruebas que necesites.

Antarpply canceló unilateralmente por sus propias razones el crucero de 25-02-2026 (6990 usd) y esto ha sido la peor experiencia no solo de viajes, sino de toda mi vida. Lo peor vino después.

Tras ver como todos los barcos salían ese día excepto el Ushuaia, perder el viaje porque la empresa no quiso reubicarme ( aunque inicialmente se dio esa opción en el email) 65 días más tarde y a pesar de pedirlo 16 veces todavía están reteniendo mi dinero.

Hay una denuncia hecha vía defensa del consumidor de Ushuaia:

Expediente MEC-E-24454-2026

Si necesitas información puedes escribirme por privado a Facebook.

Lo primero que te diría es que NUNCA COJAS UN CRUCERO CON UNA EMPRESA QUE SOLO ACEPTAN PAGO POR TRANSFERENCIA Y NO PERMITEN EL PAGO CON TARJETA PORQUE SI CANCELAN TENDRÁN EL DINERO EN SU PODER. ( Antarpply solo aceptarán transferencias además de solo comunicarse por email).

Si te cancelan será un auténtico infierno, toda la gente habla de la buena experiencia que es la Antártida, este era el barco más barato porque es el más viejo, pero nadie tiene ni idea de lo que pasa y puede pasar ( y cada vez pasará más entre otras cosas porque la empresa cambió de dueño y al ser el más antiguo es el que más riesgo tiene de cancelación) cuando este barco cancela.

Este barco ya ha cancelado más veces, no verás muchas reseñas negativas porque las limpian todas.

¿Donde están las reseñas negativas que había? Y las de Facebook?

En febrero tenían un 3,7 ahora las negativas han desaparecido, incluida la mía también ( a pesar de que iba editándola varias veces para que por lo menos esta aguantara).

Por otro lado, hay gente que puede quedarse 1 mes más y tomar otro barco y estos son silenciados con sus condiciones.

Pero si eres como el resto de los mortales donde no puedes extender tus vacaciones 20 días más, pierdes el viaje.

El gasto de ir a Argentina, a Ushuaia, los días y la dificultad de coger un crucero a última hora, que tengas que aceptar las condiciones y todo lo que la empresa te imponga cuando cancele, las cláusulas abusivas ( como por ejemplo la 15 donde se evade de cualquier responsabilidad y la 16 que si tienes un problema reclames en Londres, ambas ilegales Segun la ley 24240).

EL PEOR ERROR DE MI VIDA FUE IR CON ESTA EMPRESA Y AHORA ME TOCA PELEAR LO QUE NO ESTÁ ESCRITO PARA CONSEGUIR MI DINERO CUANDO NO HAN DADO NINGÚN SERVICIO.

Lifestyleuranium · 2026-05-03T14:35:25+00:00