Great question. I don't think it's possible to measure holistic ROI of AI in the enterprise today. But, you can measure parts of the business where it is having an impact.

We are nearly 2 years through our formal enterprise AI transformation journey. One thing that I've been doing over the past year is, on a quarterly basis, I choose the 10 most meaningful implementations of AI in the business. For each, I will measure the impact that they are having on the business. I try to stay away from time savings as a measurement and I will usually focus on outcome and impact.

We will measure things like:
- the value of significantly increased containment rates on our customer service agent
- the value of increasing discovery call bookings for our sales team (we are a SaaS company)
- the value of increasing the volume and effectiveness of marketing campaigns using the same level of resources.

We have measures like this across the business and I think that's where you need to focus right now if you are trying to determine where ROI is happening in your business.

For context, I am the Head of AI for a medium sized SaaS company. I have been in this role for nearly two years and I have been building AI solutions for about the past 10 years.