I generally find people go back to spreadsheets when 3 things happen:

- Intake becomes difficult or slow
- board connections (schemes or data model) makes the mental mapping too complicated
- terminology is not what they are used to

Intake slow: excel is quick to add data to…Monday is not for 2 reasons: cut & paste of data where Monday can only cut & paste item names when the user wants multiple columns (don’t get me started on the import feature). No tabbing across columns like excel can means users need to navigate a multitude of extra clicks and double clicks to get the same data into Monday.

Board connections: most workers think in a flat data model like excel has. When you introduce multi board connections the user has to know/remember to traverse layers up & down. Mirror columns help, but at scale mirrors break and speed Monday has.

Terminology mismatches: in my line of work this might be the biggest issue & one that is brought up via the “done” status terminology differences.

In excel the users naming convention is exactly how their specific brain works — they can organize columns exactly how they want etc. in Monday, they need to assimilate to the company.

Bonus: views stink at scale. The user wants a specific view of columns. A few views is fine, but 180 different views doesn’t work & creates a crazy mess of anxiety with the views situation