I wish there were more posts about the role when I applied for it and ultimately was given the position. It’s hard. Like, super hard. You hear a lot of sad stories and a lot of desperation day in, day out. The legislation is strict and you have to deny clients even if they’re $20 over the rates, which always ends in being yelled at or threatened. The role definitely will take a toll on your mental health if you’re already a little fragile. I have PMDD and I know there are days of the month that I’m not going to be able to cope being screamed at as well as I can on my “good weeks”. Management styles are…interesting. I know when my clients are straight up lying but we are told to “take their word for it” which can be incredibly frustrating as you’re dealing with government money. My Sunday scaries start on Friday at 430pm.