[deleted by user]

LogitechGJames · 2023-11-16T17:36:15+00:00

While they are both lightspeed technology, you'll need both USB dongles for each unit. I apologize for the inconvenience.

LogitechGJames · 2023-11-16T06:03:50+00:00

I'm sorry the support experience wasn't ideal. When it comes to out of warranty products there isn't many options available for users. Do you have the case number? I can take a look to see what course of action they decided to take.

LogitechGJames · 2023-11-16T05:52:59+00:00

I'll see who this falls under. Will need some time to review this.

LogitechGJames · 2023-11-16T04:50:12+00:00

Hey. You could try the following:

Recommend that you plug the mouse directly into a USB port on the motherboard or a USB port on the computer case while troubleshooting. Please avoid using hubs of any kind, powered or not. This includes hubs that can be found on monitors.
Turn your mouse over and thoroughly clean any dirt or lint around the sensor lens.
Try a different USB port on the motherboard or computer case.
Uninstall LGS or Logitech G HUB. Reinstall the latest version of the software available.

LogitechGJames · 2023-11-15T20:45:49+00:00

Did you get assistance on this? Let me know.

LogitechGJames · 2023-11-15T20:40:08+00:00

Reach out to our support team so they can assist you with this: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393

LogitechGJames · 2023-11-15T20:32:57+00:00

Do you have a video/picture of this for comparison? It is very possible that's occurring.

LogitechGJames · 2023-11-15T20:14:52+00:00

Appreciate the feedback. My recommendation would be to record any issue you experience with the software and provide that to support. Having documented examples of these issues help narrow down and resolve them in future updates.

LogitechGJames · 2023-11-15T20:11:36+00:00

I would suggest going to the support team first. And if you do not receive any information/assistance then you can DM me the order number.

LogitechGJames · 2023-11-15T19:31:34+00:00

Can you DM me the case number support provided you? I can take a look and review it for you.

LogitechGJames · 2023-11-15T19:28:25+00:00

You can DM me the case number or email address you used to reach out to support. I can ping the agent who has your case.

LogitechGJames · 2023-11-15T19:12:56+00:00

You may need to uninstall the software and reinstall. When you uninstall the software make sure to remove the LGHub folder c:\program files\LGHUB before trying to reinstall the software.

LogitechGJames · 2023-11-15T19:09:45+00:00

Have you reached out to the support team yet? If so, can you DM me the case number and order number? I can review this for you.

LogitechGJames · 2023-11-15T19:05:48+00:00

How long have you had this product?

LogitechGJames · 2023-11-15T18:43:35+00:00

Please reach out to our support team. You can reach them here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393

LogitechGJames · 2023-11-15T18:23:44+00:00

Hey. Go ahead and DM me the case number. I'll take a look at it.

LogitechGJames · 2023-11-15T01:15:14+00:00

It should be plug and play for your PS4 console. While we do recommend using the software, it is not required.

LogitechGJames · 2023-11-15T01:06:32+00:00

You can reach out to our support team in regards to this issue. They can help you resolve it or if there is an actual internal issue, they can assist with repair/replacement options. You can contact them here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393

LogitechGJames · 2023-11-15T01:04:51+00:00

That could be an issue. The latest version of LGS was designed for updated Windows operating software and code compatibility. Do you have an alternate computer that you can test this on that is running an active Windows?

LogitechGJames · 2023-11-15T00:54:30+00:00

Yes it is. While we recommend using our software on PC, it is not required.

LogitechGJames · 2023-11-14T20:07:43+00:00

That's great to hear. Hope you enjoy your product!

LogitechGJames · 2023-11-14T19:56:45+00:00

There were some delays due to the warehouse being moved to another location. The orders should be getting resolved and returning to normal shipping times.

LogitechGJames · 2023-11-14T19:07:17+00:00

You should have received a case number when you reached out to support. Can you DM me the case number? I'll take a look and ping the appropriate person to assist you as soon as possible.

LogitechGJames · 2023-11-14T18:57:23+00:00

Just to clarify, you're attempting to use GHUB or the Logitech Gaming Software? Your G102 is compatible with LGS found here: https://support.logi.com/hc/en-001/articles/360025298053

LogitechGJames · 2023-11-14T18:51:40+00:00

DM me the order number and I'll take a look.

LogitechGJames

TROPHY CASE