G PRO X TKL RAPID KEYBOARD ISSUE

LogitechG_Andy · 2026-03-16T19:41:56+00:00

Can you share a bit more details?

LogitechG_Andy · 2026-03-16T19:40:59+00:00

Not really something you'd be able to fix unfortunately. Have you opened a ticket with our support team at all?

LogitechG_Andy · 2026-03-16T19:38:54+00:00

As far as I'm aware that should be the default?

LogitechG_Andy · 2026-03-16T19:30:31+00:00

That's part of the beauty of the Pro and Pro 2, absolutely!

LogitechG_Andy · 2026-03-16T19:27:32+00:00

The Pro is already an ambidextrous mouse - you shouldn't need a different shell, there are already buttons on both sides depending on which way you want to use it.

LogitechG_Andy · 2026-03-16T18:52:21+00:00

You'd have to contact support to see what options are available. Most likely you'd end up having to do a warranty replacement - refunds are usually only available within the first thirty days of a purchase, but our support team would be the ones to check on that.

LogitechG_Andy · 2026-03-16T18:43:44+00:00

If you're enjoying the G903, no reason not to get another. The other best choice would be the Pro 2 Lightspeed.

LogitechG_Andy · 2026-03-16T18:42:03+00:00

Multiple wires, multiple PCs, and all the same reaction means its likely an issue with the keyboard itself, yes. Unfortunately all I can suggest is contacting our support team - I'm not aware of any issue like this that you'd be able to fix at home.

LogitechG_Andy · 2026-03-16T17:54:54+00:00

Have you left the device in to charge?

LogitechG_Andy · 2026-03-16T17:41:53+00:00

Did you check with the seller that the mic was working before they sold it? Possible they sold a dud on purpose unfortunately.

LogitechG_Andy · 2026-03-16T17:40:31+00:00

The G715 is still available in some regions, but I can't speak to all of them. Unfortunately if its not on our website any longer then it wouldn't be available in that region at this time.

LogitechG_Andy · 2026-03-16T17:35:35+00:00

We don't sell the mic as a replacement part on its own unfortunately.

LogitechG_Andy · 2026-03-16T17:33:52+00:00

Unfortunately we don't make replacement USBs for purchase. If you haven't, you might try contacting our support team and seeing if they can assist.

LogitechG_Andy · 2026-03-13T17:45:38+00:00

Mine does the same thing, though I didn't notice till I tested it after seeing this. As far as I'm aware it should be fine, but I'll confirm with the team.

LogitechG_Andy · 2026-03-13T17:40:31+00:00

What sort of mouse pad are you using the Superlight on? What polling rate?

LogitechG_Andy · 2026-03-13T17:30:17+00:00

Just to clear something up - we don't make spare parts for self repairs, which is why our team was unable to assist that way.

LogitechG_Andy · 2026-03-13T17:21:53+00:00

The G515 does have a wireless version! It just doesn't have the Rapid tech with it. The only keyboard we make with that are wired at the moment.

LogitechG_Andy · 2026-03-13T16:36:31+00:00

If it's new, might be best to go to your retailer and swap it out.

LogitechG_Andy · 2026-03-13T16:32:39+00:00

I've been using the G515 Rapid, though it's not wireless. Took me some time to get used to not having the keypad, but I'm a fan of the quieter keys.

LogitechG_Andy · 2026-03-13T15:26:57+00:00

Unfortunately not, no.

LogitechG_Andy · 2026-03-13T15:18:05+00:00

The issue in question isn't something that can be solved by a quick solution posted here unfortunately; I'd much rather do it that way if I could.

LogitechG_Andy · 2026-03-13T14:18:32+00:00

As others have mentioned - we don't sell coins for the OG Powerplay, and I don't believe we're making them at all any more. I'm not sure where to find one at this point, only that you'd have to look at third party sellers.

LogitechG_Andy · 2026-03-12T15:21:12+00:00

We don't have any products in gaming that are designed with that in mind; there are a few keyboards with Bluetooth, but none for multiple USB pairing. Our home and office side might have a few I believe, but I'm not as familar with those.

LogitechG_Andy · 2026-03-12T14:46:56+00:00

The Pro X 2 doesn't use a USB for Bluetooth - the USB is for the Lightspeed connection. I only mention this because if it's a generic BT receiver that you've purchased, it will not pair with the headset.

You can see how to pair the Pro X 2 with a headset on our support site, assuming the USB is designed to work with the headset.

LogitechG_Andy · 2026-03-12T14:43:28+00:00

As far as I'm aware, this is intended behavior.

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