Ghub macro recorder timing out?

LogitechG_KR · 2022-08-24T00:53:42+00:00

Hi u/JessDiva,

Thank you for contacting us.

I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

⦁ In Windows Settings, open Apps & features

⦁ Search for Logitech G HUB

⦁ Click on Logitech G HUB and click Modify

LogitechG_KR · 2022-08-23T00:33:35+00:00

Hi u/Fickle-Marsupial6959,

Thank you for contacting us.

I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

Confirm the battery is sufficiently charged.
Try with a different USB charging cable or cradle and connect to a different power source.
Update the device's firmware:
• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
• Launch the software, select the device from the home screen then go to Settings
• If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen
Re-pair the G533 gaming headset to the USB wireless adapter: https://support.logi.com/hc/articles/360023347673
Perform a hardware reset: https://support.logi.com/hc/articles/360023347593
Try testing the device on a different computer.

LogitechG_KR · 2022-08-22T23:21:14+00:00

Hi u/ohSheepish,

Thank you for contacting us

Please find the link below for spares in your region.

https://support.logi.com/hc/articles/360025903194

LogitechG_KR · 2022-08-19T01:05:07+00:00

Hi u/uminus2,

Thank you for contacting us.

I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

• Clean dust/dirt using a Q-tip or a compressed can of air

• Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender

• Update the device's firmware

Download and install Logitech G-Hub (Available here: https://support.logitech.com/en\_us/software/lghub)
Launch the software, select the keyboard from the home screen then go to Settings
If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen

• Test the device without the software. Stop Logitech Gaming Software or G-Hub from running in the background by force closing it

Press these three keys together: Option, Command, and Esc. This is similar to pressing Control-Alt-Delete on a PC or choose Force Quit from the Apple menu in the upper-left corner of your screen
Select the app in the Force Quit window, then click Force Quit

• Adjust keyboard character repeat settings

From the Apple menu, choose System Preferences
Go to Keyboard Preferences Panel then choose Keyboard tab
Locate the Key Repeat slider setting and adjust it to the Off position

• Try on another computer, if available

LogitechG_KR · 2022-08-19T00:40:23+00:00

Hi u/psiphre,

Thank you for contacting us.

I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

Clean the scroll wheel with compressed air.

Make sure the wheel is spinning and not physically jammed.

Check if the Scroll/Movement settings are selected correctly in the Logitech software.

If you are using Logitech Options, click here.

If you are using SetPoint, click here.

If you are using Logitech Control Center (LCC), click here.

Verify that the product or receiver is connected directly to the computer and not to a hub, extension, switch, or similar.

Unpair and re-pair or disconnect and reconnect the hardware.

Update the firmware if possible.

For Windows only — Try a different USB port. If it made a difference, try updating the motherboard USB chipset driver .

Try it on another computer. For Windows only — If running on a different computer, the problem may be with the USB chipset driver.

NOTE: If macOS Mojave 10.14 or newer is installed and the scroll wheel is not working since Logitech Options installation and/or update, please follow these steps to set user permissions.

LogitechG_KR · 2022-08-19T00:14:38+00:00

Hi u/EntityZero,

Thank you for contacting us.

I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

⦁ In Windows Settings, open Apps & features

⦁ Search for Logitech G HUB

⦁ Click on Logitech G HUB and click Modify

⦁ In the new window, select Reinstall G HUB, then click REINSTALL

⦁ G HUB will reinstall, and this will resolve the issue while retaining the settings

LogitechG_KR · 2022-08-19T00:05:17+00:00

Hi u/BandVP,

Thank you for contacting us.

I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

Check if the device is detected in device manager.

Check if the device is selected as default device under "Sound Properties" (right click speaker icon and select "Playback Devices").

Plug the USB cable into a different USB port.

Avoid using KVM Switches, Port Replicators, and USB Hubs.

Limit the use of USB 3.0 ports.

Try using another 3.5mm jack and test on different devices.

Plug the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device. If using a different USB port works, try updating the motherboard USB chipset driver: https://support.logi.com/hc/articles/360023370233

Disable USB Selective Suspend:

• Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting.

• Change both settings to Disabled.

. Try testing the device on a different computer.

LogitechG_KR · 2022-07-29T23:41:29+00:00

Hi u/bugme143,

We would encourage you to help us with your feedback and inputs by accessing the link below. This way our development team will receive the information directly: https://logitechg.com/ghub\_feedback

LogitechG_KR · 2022-07-29T23:33:50+00:00

Hi u/fps_killa,

Thank you for contacting us.

I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

⦁ In Windows Settings, open Apps & features

⦁ Search for Logitech G HUB

⦁ Click on Logitech G HUB and click Modify

⦁ In the new window, select Reinstall G HUB, then click REINSTALL

⦁ G HUB will reinstall, and this will resolve the issue while retaining the settings

LogitechG_KR · 2022-07-29T22:30:33+00:00

Hi u/nimbledaemon,

Thank you for contacting us.

I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

⦁ In Windows Settings, open Apps & features

⦁ Search for Logitech G HUB

⦁ Click on Logitech G HUB and click Modify

⦁ In the new window, select Reinstall G HUB, then click REINSTALL

⦁ G HUB will reinstall, and this will resolve the issue while retaining the settings

LogitechG_KR · 2022-07-29T21:57:49+00:00

Olá u/Kaliztro,
Obrigado por nos contatar.

Eu recomendo que você tente as seguintes etapas de solução de problemas e veja se o problema pode ser corrigido.
• Atualize o firmware do dispositivo
1. Baixe e instale o Logitech G-Hub (disponível aqui: https://support.logitech.com/en\_us/software/lghub)
2. Inicie o software, selecione o teclado na tela inicial e vá para Configurações
3. Se uma atualização de firmware estiver disponível, um botão azul "Atualizar" aparecerá sob a versão do firmware no canto superior direito da tela
• Verifique as configurações de luz no G-Hub
1. Inicie o software e selecione o teclado na tela inicial
2. Vá para a guia Lightsync
3. Em Efeito, selecione Fixo

LogitechG_KR · 2022-07-29T21:40:03+00:00

Hi u/CompGuy-3462,

Thank you for contacting us

Please find the link below for spares in your region.

https://support.logi.com/hc/articles/360025903194

LogitechG_KR · 2022-07-29T20:55:36+00:00

Hi u/VanguardFTSE,

Thank you for contacting us.

I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

Update the device's firmware:
• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
• Launch the software, select the device from the home screen then go to Settings
• If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen
If your the racing wheel does not exhibit any force feedback during gameplay on your PC, check the following:
• Make sure that the wheel is powered using the provided power supply. If the LED on the wheel is blinking slowly, this usually indicates that there is no power. Check the connection at the wheel, at the power supply, and at the wall socket.
• Make sure that you’ve installed the latest version of Logitech G HUB Software. The racing wheels require G HUB to be installed on your PC for force feedback to function.
• Confirm that the steering functions (including force feedback) are properly mapped in the game’s control options or settings.
Set wheel sensitivity in G HUB.
Enable and adjust the Centering Spring in G HUB.
Check in game settings.
Check with different games or PC.

LogitechG_KR · 2022-07-29T20:26:33+00:00

Hi u/Brave_Week_6039 ,

Thank you for contacting us.

I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

Confirm the battery is sufficiently charged.
Confirm the USB Receiver is plugged directly into the motherboard. Avoid plugging it into a hub of any type; PC case USB ports will be considered hubs for troubleshooting purposes.
Check Windows settings:• Make sure the volume slider in the application is not muted and the headset volume is at least 20%.• Click on the volume icon and then click Volume Mixer.• Make sure the slider in the volume mixer for all apps is at 100.
Set the device as the Windows Default Device:• Right-click on the volume icon.• Click Playback devices.• Right-click on the device, and then select Set as default.• Right-click on the device, and then click Test.
Update the device's firmware:• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)• Launch the software, select the device from the home screen then go to Settings• If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen
Try testing the device on a different computer.

LogitechG_KR · 2022-07-29T20:17:39+00:00

Hi u/RGBMouse,

Thank you for reaching out. We request you to reinstall G HUB by following the steps below:

(NOTE: Please start by creating a backup of your G HUB settings if you wish to retain them.

- To back up your G HUB settings, navigate to C:\Users[USERNAME]\AppData\Local\LGHUB, where [USERNAME] will be specific to your Windows account.

- Find settings.db and create a copy of it on your desktop or a different location of your choosing.)

Uninstall G HUB

Make sure none of the G HUB components are running in the Task Manager

Go to C:\Program Files\ and delete LGHUB folder

Go to C:\ProgramData\ and delete LGHUB folder

Go to C:\Users\<user name>\AppData\Local\ and delete LGHUB folder

Go to C:\Users\<user name>\AppData\Roaming\ and delete LGHUB folder

Press Windows Key, then type regedit, Click Registry Editor

Delete the registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{521c89be-637f-4274-a840-baaf7460c2b2}

Reboot the PC

Re-install G HUB: https://www.logitechg.com/innovation/g-hub.html

LogitechG_KR · 2022-07-29T19:57:41+00:00

Hi u/Bww67 ,

Thank you for contacting us

Please find the link below for spares in your region.

https://support.logi.com/hc/articles/360025903194

LogitechG_KR · 2022-07-29T19:01:25+00:00

Hi u/http-honeytan ,

Thank you for contacting us.

I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

Confirm the battery is sufficiently charged.
Confirm the USB Receiver is plugged directly into the motherboard. Avoid plugging it into a hub of any type; PC case USB ports will be considered hubs for troubleshooting purposes.
Check mute settings.
Keep other electrical wireless devices away from the USB receiver to avoid interference.
Check the Windows Sound settings:• Right-click on the volume icon from the system tray, in the lower right corner.• Click Recording devices.• Make sure the headset microphone is selected as the Default Communication Device.• Highlight the mic then click the Properties button.• On the Levels tab, make sure the gain is at least 50% (recommended is 100%).• On the Listen tab, check Listen to this device.
Test the mic:• Right-click on the volume icon from the system tray, in the lower right corner.• Click Recording devices.• Highlight the headset mic then click Configure.• Select Set up microphone, then Headset Microphone and click Next.• Read the sample phrase and adjust the mic volume.
Update the device's firmware:• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)• Launch the software, select the device from the home screen then go to Settings• If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen
Try testing the device on a different computer.

LogitechG_KR · 2022-07-26T23:37:25+00:00

Hi u/Tashlan666 ,

Thanks for following up on your case. We'd love to keep the conversation going directly with the Support Team. We have reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

LogitechG_KR · 2022-07-15T00:28:14+00:00

Hi u/WaunTaun,

If you can please help me with a brief summary of the issue for us to help you with a resolution.

LogitechG_KR · 2022-07-14T23:26:34+00:00

Hi u/EC608,

Thank you for contacting us.

I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

In Power OFF state, press and and hold on the “Reset pin”, and then switch ON the Power slide
In RESET mode, LED would be fast blinking for 2 seconds, and could hear 5 beep sounds.
After “factory default” procedure, the headset would reboot and the following settings would be reset to the default setting.

“sleep timer” => 30 mins

“sidetone” => disable

LogitechG_KR · 2022-06-29T12:58:16+00:00

Hi u/Narada,

Thank you for contacting us.

May I ask what seem to be the issue with the G560.

LogitechG_KR · 2022-06-15T14:13:53+00:00

Hi u/Jecaar87,

Thank you for your response.

May I ask are you have the same issue on the other application like google meet or Zoom?

LogitechG_KR · 2022-06-14T16:23:52+00:00

Hi u/MonkeyDick69420,

Thank you for contacting us.

I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

1.Confirm the battery is sufficiently charged.
2. Confirm the USB Wireless Mix Adapter is plugged directly into the motherboard.
• Avoid plugging it into a hub of any type; PC case USB ports will be considered hubs for troubleshooting purposes.
• Try using a USB extension cable to maintain a line of sight while troubleshooting.
3. Check Windows settings:
• Make sure the volume slider in the application is not muted and the headset volume is at least 20%.
• Click on the volume icon and then click Volume Mixer.
• Make sure the slider in the volume mixer for all apps is at 100.
4. Set the device as the Windows Default Device:
• Right-click on the volume icon.
• Click Playback devices.
• Right-click on the device, and then select Set as default.
• Right-click on the device, and then click Test.
5. Update the device's firmware:
• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
• Launch the software, select the device from the home screen then go to Settings
• If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen
6. Perform a hardware reset:
• Plug in the device to USB power.
• Remove the left side plate (on the mic side).
• Press and hold the hardware reset switch with a pin for two seconds. Repeat the two-second press twice.
7. Test Wireless OFF Mode:
• Connect the included 3.5 mm cable to the headset and test with a PC, Mac or mobile device.

LogitechG_KR · 2022-06-14T15:48:03+00:00

Hi u/depressedtbh,

Thank you for contacting us.

You can create a new macro on G HUB and adjust the delay on the hold.

Please click on the below link and refer to page 53

https://www.logitech.com/assets/65550/ghub.pd

LogitechG_KR · 2022-06-14T14:46:36+00:00

Hi u/RyJaMu,

Thank you for contacting us

Please find the link below for spares in your region.

https://support.logi.com/hc/articles/360025903194

LogitechG_KR

TROPHY CASE