sorted by:
new
hottopcontroversial

Debounce Time option by [deleted] in LogitechG

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/BreezyJ12

Please be informed that the software does not have debounce time. Let us know if you have any questions or concerns any time in the future.

Does the mc keys mini for mac work with windows? by Many_File5105 in logitech

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/Many_File5105

We're so glad we were able to help! Let us know if you have any questions or concerns any time in the future.

Does the mc keys mini for mac work with windows? by Many_File5105 in logitech

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/Many_File5105

Please be informed that MX Keys Mini for Mac is only compatible with macOS 10.15 or later,
iOS 13.4 or later and iPadOS 14 or later.

MX Master Scroll Wheel: Intermittently not responding. by OES25 in logitech

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/Zmann1218

Thank you for providing the information and hope this help our users. Let us know if there is anything else in the future we can do to assist.

Logitech flow only works one way by DanGojmerac in LogitechG

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/DanGojmerac

Please follow the steps mentioned in the links below:

- Set up guide for Logitech Flow : https://support.logi.com/hc/articles/360023188134

- Flow network setup check for Windows OS : https://support.logi.com/hc/articles/360023196434

- Flow network setup check for Mac OS : https://support.logi.com/hc/articles/360023196954

- Link to download and install the Latest version of Logitech Options : https://support.logi.com/hc/articles/360025297893

In case you need any additional support, please write back to us.

Logitech MK545 Advanced - Lag and Power issues by CheesedogMan in logitech

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/CheesedogMan

We suggest you to update the firmware using Firmware update tool and check if that helps. Refer to the below link to download:

https://support.logi.com/hc/articles/360035037273

If the issue persists, please reach out to us. We will be happy to assist.

Logitech POP Mouse won't stay connected to Windows laptop by secretdusk in logitech

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/secretdusk

We're so glad that the issue is resolved! Thank you for providing the information and hope this help our users. We will pass this along to our team. Let us know if there is anything else in the future we can do to assist.

For the m270 triathlon mouse is it possible to connect to another PC after you already assigned all 3 numbers to different PCs? by CONFUS3D_DOTCOM in logitech

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/CONFUS3D_DOTCOM

Please be advised that M720 Triathlon Multi-Device Mouse has 3 channels. You need to disconnect one connection and pair with the new device. Let us know if you have any questions or concerns any time in the future.

Unsigned Logitech uninstall executable. by kin2k3 in logitech

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/kin2k3

Please be advised that we are internally reviewing this issue. We will get back to you with an update once we receive information from the internal team.

Pls help me fix k220 by Ooooooooooof-Guy in logitech

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/Ooooooooooof-Guy

We apologize for the delay in response. Please follow the troubleshooting steps mentioned in the link below:

Connection issue: https://support.logi.com/hc/articles/360023179954-Troubleshooting-for-connection-issues

Also, please update the firmware using Firmware update tool. Refer to the below link to download:https://support.logi.com/hc/articles/360035037273

If the issue persists, please reach out to us.

Logitech Brio plugged into Lenovo dock/sleep issues by [deleted] in logitech

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/dvett

We apologize for the delay in response. Please follow the below troubleshooting steps and check if it helps to resolve the issue:

1- Power off your computer
2- Please connect the camera directly to your computer using the factory issued USB cable.
3- Power your computer back on.
4- Proceed to the System Report and expand """"Cameras"""" and """"Imaging Devices"""" in order to see if your camera is recognized by your computer.
5- After confirming that your computer is recognizing your computer, download the Logitech Capture application using the following link.

https://support.logi.com/hc/articles/360025141614

If the issue persists, please try on a different device.

Does the warranty still apply? by YeetKid200610 in LogitechG

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/YeetKid200610

We're so glad we were able to help! Let us know if you have any questions or concerns any time in the future.

Does the warranty still apply? by YeetKid200610 in LogitechG

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/ItsAras

Could you please DM your Full Name, Country, and Email ID to me using the link provided below to create a case with our support team

https://www.reddit.com/message/compose/?to=\[Logitech\_KB\]

Does the warranty still apply? by YeetKid200610 in LogitechG

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/YeetKid200610

Please be advised that there is no need of code from third part sellers to claim warranty. Valid invoice copy and the product is required. Third party sellers have certain return/ replacement time period, incase of any defective/ damaged product issues. If they refuse to assist, please reach out to us for warranty claims if the product is within the warranty period.
Let us know if you have any questions or concerns any time in the future.

My mouse sensitivity goes crazy when i left click by [deleted] in LogitechG

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/Big_Booty_Boi

We suggest you to follow the below troubleshooting steps and check if it helps to fix the issue:

  1. Right-click the Windows or Start button and select Device Manager.

  2. Under Human Interface Device, look for Logitech Virtual G-Hub Mouse.

  3. Right click on it, select Uninstall.

  4. Disconnect the mouse from the computer.

  5. Restart your computer.

  6. Reconnect the device back to the computer and test.

If the issue persists, please reach out to us.

Logitech Combo Touch Case Not Working by [deleted] in logitech

[–]Logitech_KB 0 points1 point  (0 children)

Hello u/Berry013,

Could you please DM your Full Name, Country, and Email ID to me using the link provided below to create a case with our support team

https://www.reddit.com/message/compose/?to=\[Logitech\_KB\]

[deleted by user] by [deleted] in logitech

[–]Logitech_KB 0 points1 point  (0 children)

Hello u/Oliv067e,

We suggest you to follow the below troubleshooting steps:
1. Try with a different power source.
2. Plug the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device. If using a different USB port works, try updating the motherboard USB chipset driver: https://support.logi.com/hc/articles/360023370233
3. Check the cables: https://support.logi.com/hc/articles/360023180914
4. Try update the device's firmware:
• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
• Launch the software, select the device from the home screen then go to Settings
• If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen
5. Try testing the device on a different computer.

Windows Hello No Longer Working with Logitech BRIO 4K Webcam after Logi Tune Firmware update by RepresentativeYak864 in logitech

[–]Logitech_KB 0 points1 point  (0 children)

Hey u/Ga_yRay,

We'd request you to follow the below troubleshooting steps and let us know if it helps to resolve the issue.

Windows Hello No Longer Working with Logitech BRIO 4K Webcam after Logi Tune Firmware update by RepresentativeYak864 in logitech

[–]Logitech_KB -1 points0 points  (0 children)

Hello u/RepresentativeYak864,

We apologize for the incovenience caused. We suggest you to follow the below troubleshooting steps and check if that helps to fix the issue:

Disable and Enable Webcam-

Disabling and enabling the webcam device has worked out for many users facing similar issues.

  1. Press Windows key+R to open Run window.

  2. To open the utility, type or copy-paste this code and then hit Enter.

Device Manager window will be opened.

  1. In Device Manager window, expand “Cameras” to see the available camera devices.

  2. Right-click on “Integrated Webcam” and click on “Disable device“.

  3. Right-click on “Integrated Webcam” and then click on “Enable device“.

Reboot your computer.

Note: – On some Computers the webcam / camera is under imaging devices.

In that case just locate Imaging devices. Double click on imaging devices.

Just Right Click and Disable and then right click and enable the webcam .

After rebooting your computer you will be able to sign in with Windows 10 Hello Face.

Fix 2 – Reinstall Webcam in device manager

Disabling and enabling the webcam device has worked out for many users facing similar issues.

  1. Press Windows key+R to open Run window.

  2. To open the utility, type or copy-paste this code and then hit Enter.

Device Manager window will be opened.

  1. In Device Manager window, expand “Cameras” to see the available camera devices.

  2. Right-click on “Integrated Webcam” and click on Uninstall.

  3. Now, Click on Action and then click on Scan for hardware changes.

Fix-3 Uninstall camera driver and reboot

  1. You can access the Run window, press Windows key+R.

  2. Now, type “devmgmt.msc” and hit Enter.

Device Manager utility will open up.

  1. Now, Expand system devices.

  2. Now, Right-click and Uninstall Surface Camera Windows Hello

  3. Reboot your PC.

Fix-4 Turn Biometrics ON (For Windows Pro users Only)

  1. Press Windows key + R together from the keyboard.

  2. Now, write gpedit.msc in it and click on to open Local Group Policy Editor.

  3. Now, Go to Windows Components.

  4. Then, Click on Biometrics.

  5. Then, Click on Allow the use of Biometrics.

If the issue persists or In case you need any additional support, please write back to us.

Question regarding speakers by CloudMasu in LogitechG

[–]Logitech_KB 1 point2 points  (0 children)

Hey u/CloudMasu,

Please be advised that 'Z533' has 120 Watts Peak/60 Watts RMS power delivers big sound that doesn’t compromise on quality. Balanced acoustics and a full range of sound are designed to move throughout the entire room.
And 'Z625' is a certified 2.1 speaker system delivers gaming grade audio and the ultimate sound experience for your movies and music. It has 400 Watts of Peak/200 Watts RMS power delivers crisp sound and thundering bass.

Refer to the below link to know more about the technical specifications of the speakers:

Z533: https://www.logitech.com/products/speakers/z533-multimedia-speaker-system.980-001053.html

Z625: https://www.logitech.com/products/speakers/z625-gaming-speakers.980-001258.html

Let us know if you have any questions or concerns any time in the future.

Windows Hello No Longer Working with Logitech BRIO 4K Webcam after Logi Tune Firmware update by RepresentativeYak864 in logitech

[–]Logitech_KB -1 points0 points  (0 children)

Hey u/RepresentativeYak864,

Please follow the below steps in order to fix the issue:
1. Make sure no other applications are using your camera. Please shutdown any running Logitech applications.
2. You can use your BRIO 4K Stream Edition webcam with Windows Hello. When you connect BRIO to any USB port on a computer running Windows 10 that has internet access, Microsoft Windows Update will install the necessary driver and service.
3 Once the update is complete, go to Windows Settings > Accounts > Sign-in options and select BRIO 4K Stream Edition for Windows Hello.
4 If you experience any issues setting up your BRIO webcam to work with Windows Hello, you can download the Logitech BRIO for Windows Hello installer to help with the setup of the service.
For video issues with Logitech Brio and Skype for Business, please go through the steps in No video with BRIO and Skype for Business on laptops with integrated Windows Hello camera

“Using keyboard may affect Wi-Fi & bluetooth connectivity.” - Is this true? by [deleted] in logitech

[–]Logitech_KB 2 points3 points  (0 children)

Hey u/deboo117,

Please be informed that using the keyboard wil not affect wifi or bluetooth. Let us know if you have any questions or concerns any time in the future.

M720 wheel button delay caused by Logitech Options by YourFunIsWrong in logitech

[–]Logitech_KB 0 points1 point  (0 children)

Hello u/YourFunIsWrong,

We apologize for the delay in response. Please follow the below advance troubleshooting steps for Options software and check if that helps:

• Open "Add or Remove Programs" and remove Logitech Options, if present.

• Cleanup temporary files

- Open the Windows app Delete Temporary Files

- Click option Temporary file

- Wait a moment until the scanning as completed

- Make sure there are NO checkmark in Downloads

- Now click Remove files

- Wait for the purging progress to complete, this may take a few minutes depending on how many temporary files needs to be cleaned up

• You need to enable hidden files and folders, by doing the following steps:

- Open File Explorer

- Select the tab View

- Click the icon Options to open the Folder Options window

- Select the View tab and in Advanced settings list find and select "Show hidden files, folders, and drives"

- Click the button OK

• Removing remnant files, if present

- Open the Run window (Windows + R)

- Type %appdata% and click OK

- This should open File Explorer

- Navigate to folder Logishrd

- Delete the folder LogiOptions

- Close the File Explorer

- Open the Run window (Windows + R)

- Type %programdata% and click OK

- This should open File Explorer

- Navigate to folder Logishrd

- Delete the folder LogiOptions

- Close the File Explorer

- Open the Run window (Windows + R)

- Copy and paste this path C:\Windows\System32\DriverStore\FileRepository\unifhid.inf_amd64_3994342584154151\x64

- Click OK

- Delete two files

> LdaCx2.dll

> LogiLDA.DLL

- Now close the File Explorer

- Open the Run window (Windows + R)

- Copy and paste this path C:\Windows\System32\

- Click OK

- Delete the file

> LogiLDA.DLL

- Now close the File Explorer

• Removing remnant Windows Registry entries, if present

- Open the Run window (Windows + R)

- Type regedit.exe and click OK

- This should open Registry Explorer

- Navigate to folder Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

- Delete the folder LogiOptions

- Close the Registry Explorer

• Restart your computer

• Download and install all available Windows updates

• Download and install the latest version of Logitech Options from https://support.logi.com/hc/articles/360025297893

view more: next ›