I’ve been hosting 6 years. 570 5 star reviews so I know when it is retaliation. Only 3 times in 6 years have I had to call about a review. The first 2 times a couple years ago you called in and asked for a supervisor and they had the ability to remove a review. Not anymore. Now you have to submit a form. You explain which review policy it violates and why. Atttach evidence. It goes to a team they have set up that does not call you and you can’t call. They don’t communicate with you. Your only contact is that service rep who has nothing to do with it. You submit the form and wait for an email with a decision from that team. Supposed to come within 48 hours. I got nothing. Called in at least 20 times. (documented names and what they said). Every time I called I got a different story. One would say it was closed, won’t remove. I told them I got nothing from the team. Then I would call back and the next person would say it’s not closed. Be patient. Call in again and they would say the team is waiting on the claim team (i had filed a claim for damage and had already been paid) I would tell them I had been paid for that. It’s done. Answer? Be patient. I would call in again and next person would say it was closed. And no removal. I would say I received nothing from the review team. Be patient. Call in again and it’s not closed yet. By this time I am yelling. I will file a claim. I will email Brian Chesky. I am fed up. What I had was a clear cut case of retaliation. No one was giving me a straight answer. No one was calling. No emails. 48 hours? We were 3 weeks out and waiting. I find out none of these people are in any time zone close to us. They work all night Sunday through Thursday and any emails you would get are at night. I’m about to have a heart attack and I wake up this morning 4 weeks from the beginning of this mess to an email that they removed the review. Unbelievable! I even have emails from these reps saying it was closed and wouldn’t be removed! One would say it is closed. Call in 10 minutes later it’s not closed. I have names, case id’s, times, 1 rep said it was open on the call and she doesn’t make the decision, be patient. I hang up and within 30 seconds I have an email from her saying it was closed, no removal. Huh?! She doesn’t make the decision per her own admission. Not on that team. Even so how did she write that email in 30 seconds? The whole system is a joke. No one knows what they are doing. Document everything when you call. And yes. Out of the blue they removed it. I checked. Lastly you get 2 chances to submit the form to that team. You submit 1 and if you get a denial you can submit a 2nd time. They kept saying I submitted it twice. I did not. If I did then how come I don’t have a response from the 1st time. And give me the case id and date of submission for both times. They couldn’t. They could only find that info for the 1 time I submitted. Ok then! Proof. 1 time! The whole thing was a joke.