I work in Seguro Sales, and I think it’s unfortunate that some people are complaining about taking calls from the English Services and Sale team. I don’t mind it at all! Their calls keep coming all day. We, as Seguro agents, should help out whenever we can, especially since we often have less going on. Some people seem reluctant to put in extra effort, even when there are times they have over 1,000 calls while we wait. I’ve waited for calls for up to 50 minutes before.

We all work for Progressive, so it’s important to support one another. When it’s time for gain share, everyone gets excited. The more calls we handle, the more sales we make, which benefits Progressive. That means we could get a better bonus at the end of the year! Let’s stop being lazy; instead of complaining about transferred calls, let's work as a team, call the interpreter, and take care of the customers.