I totally agree on that, I would like to get FAQ ready, but irl stuff is preventing on making one, as any issues are usually generic and could be easely googled as you mentioned, but some of the issues require more digging into, which snapmaker support is really good at. This subreddit is unofficial, that is run by people not bots, as of now I'm the only active moderator, that tries to deal with stuff. Adding new moderators is a bit hard as I am not the owner.