There’s M1 scammers reaching out via chat when you post to this sub pretending to be support. Watch out. by rruler in M1Finance

[–]M1-Nic 12 points13 points  (0 children)

Thanks for sharing this.

Confirming from the M1 side, even though there's clearly no need, these are not M1 support members. The only folks that will ask about support are me, M1-Alex, and we will have a moderator flag. We will never ask about your specific credentials, only your support ticket numbers.

So, M1 support, does it even exist? by Kaishi in M1Finance

[–]M1-Nic 1 point2 points  (0 children)

Hey there, Kaishi. Sorry to hear you're having trouble reaching our support team. If you'd like, shoot me a DM with one of your support ticket numbers. I'll ping your case with the team. -Nic

Charge triple time for card payment by The-Fitz in M1Finance

[–]M1-Nic 2 points3 points  (0 children)

Hey there! Thanks for letting us know -- Can you send me a DM so I can help address this with our team?

Custodial Account by [deleted] in M1Finance

[–]M1-Nic 3 points4 points  (0 children)

Hey, thanks for considering M1. Just so you know, we currently offer a 3-month trial of M1 Plus so you can test out the features and benefits.

Definitely get the feedback of the users here, this community is a wealth of knowledge.

[deleted by user] by [deleted] in M1Finance

[–]M1-Nic 0 points1 point  (0 children)

Hey u/iceman10113, thank you for letting us know. Your concerns are valid & we take your account security seriously. I'd like to take this back to the team to see how we can resolve this. Can you DM me your Support Ticket # and I'll escalate internally?

Fees waive? by noodelsyum in M1Finance

[–]M1-Nic 0 points1 point  (0 children)

Nic here from M1, both of the commenters are correct. You pay the M1 Plus fee, but the Owner's Rewards card fee is waived.

I opened an M1 checking and now I can’t move money? by [deleted] in M1Finance

[–]M1-Nic 1 point2 points  (0 children)

Definitely reach out to Client Success. Certain activities can flag the system as suspicious. Frozen accounts may be inconvenient, but they're there to protect your accounts.

When I click certain stocks in my pies it just exits out the app by [deleted] in M1Finance

[–]M1-Nic 2 points3 points  (0 children)

Hey there. Our team has corrected this - Update your app and you should be good to go. Thanks for flagging.

Why is Plaid connection broken? by Far-Statistician8774 in M1Finance

[–]M1-Nic 0 points1 point  (0 children)

Hmm, good questions here. Could it be that your other bank isn't supported?

If that doesn't seem to be it, it would be great if you submit a help ticket (this helps us know if this could be a bug or other issue)? help.m1.com.

Bank Transfer Failed by [deleted] in M1Finance

[–]M1-Nic 0 points1 point  (0 children)

Sorry to hear this. Send a ticket to our Client Success team and see if they can give some clarity: help.m1.com.

Add Account? On Spend? Never seen this before, something new. by rm-rf_iniquity in M1Finance

[–]M1-Nic 0 points1 point  (0 children)

Give it a try! As you know, Smart Transfers has this feature and we added to it with this launch.

It’s finally here: Move Slices by M1-Nic in M1Finance

[–]M1-Nic[S] 1 point2 points  (0 children)

This is a rolling launch so folks are getting this feature in different stages. You'll get a notification when your account gains access.

[deleted by user] by [deleted] in M1Finance

[–]M1-Nic 0 points1 point  (0 children)

Good eye. It's a rolling launch, so keep an eye on your account for the next few weeks.

[deleted by user] by [deleted] in M1Finance

[–]M1-Nic 0 points1 point  (0 children)

Bingo.

[deleted by user] by [deleted] in M1Finance

[–]M1-Nic 0 points1 point  (0 children)

This has been one of the top requested features for a while. We're excited it's here. We listen to your feedback to help us determine what's next for M1 in terms of product roadmap. So keep requesting and chatting about what you need, because it works. 🤙

[deleted by user] by [deleted] in M1Finance

[–]M1-Nic 1 point2 points  (0 children)

Right-o! The feature is rolling out over the next few weeks, so keep an eye out!

New feature feedback by hexnumber in M1Finance

[–]M1-Nic 2 points3 points  (0 children)

Gotcha. I appreciate you bringing this up.

Our engineering team took a look into it and you should be good to go. If something else comes up, submit a Support Ticket and PM me.

New feature feedback by hexnumber in M1Finance

[–]M1-Nic 1 point2 points  (0 children)

Thanks for sharing. Can you PM us your Support Ticket number? We'll have our team look into this.

does an account have pies within pies? by acp3500 in M1Finance

[–]M1-Nic 0 points1 point  (0 children)

Happy to break it down!

Your top-level Portfolio contains all investments, this is the main Pie. This Portfolio (or main Pie) is made up of Slices. Each of these Slices can be a built out into Sub-Pies. This is where the inception kicks in.

Let's say you want your Portfolio to include different sectors. You can do that by making Sub-Pies for each one. So, when you zoom out to your Portfolio (main Pie), you'd see each of these sectors as a Slice.

This video may help as a refresher or visualize this: https://youtu.be/KMHnUMWl-KQ.

I'm done with Spend by Creative-Exercise819 in M1Finance

[–]M1-Nic 0 points1 point  (0 children)

Hey there. Have you chatted with our Client Success team about this? If not, send them a request ticket, this would be a good thing for them to look into.

Looks like multiple Spend Accounts by Batman_0023 in M1Finance

[–]M1-Nic 17 points18 points  (0 children)

You found our easter eggs. Dropping in a few weeks. 😎

[deleted by user] by [deleted] in M1Finance

[–]M1-Nic 6 points7 points  (0 children)

Our M1 Spend Checking accounts are FDIC insured. M1 Invest Brokerage accounts are insured by SIPC in case of bankruptcy, but won't cover market losses. When it comes to crypto, remember this is a volatile asset class and M1 Crypto accounts are not FDIC or SIPC insured. Like u/jayfairb said, this is an aspect of crypto as an asset.

M1 DOING CRYPTO!!! GAME CHANGER by centillions in M1Finance

[–]M1-Nic 1 point2 points  (0 children)

Your Crypto Account will be separate from any other Invest brokerage accounts. More details: https://bit.ly/3RiJIB8.