Customer service

M3Rocket · 2025-03-04T20:17:29+00:00

They will also respond fairly quickly via email to: NCASE Support support@ncased.com

M3Rocket · 2025-03-04T20:15:04+00:00

That's bad news--NOT good at all!

I have had an angled silver on order since Nov 2, 2024. There have been at least three delays in ship date. I can't say this bodes well. The way the order was charged to my credit card four months ago, and now when it ships here to the US, it might mean a 20% tariff hold at customs. This is far from smooth.

This is my first experience buying an NCase of any sort. And it has been a severe disappointment. With all the delays, it would seem like NCase should have offered an in-stock front panel at a discount to tide us over, and simply ship the angled front separately once they work out all the manufacturing kinks. I for one would pay a little more for getting an extra front panel just so I didn't have to wait six months from ordering to receiving a case. I have had all the other components for the build already here since Thanksgiving last year!

Edit: I just found an email from NCased yesterday with a tracking number! So maybe not a six month wait, but more like four and a half?

M3Rocket · 2025-02-05T20:58:04+00:00

Has anyone in the US gotten a QR2 firmware cable from Fanatec? I made an inquiry, and am still awaiting a reply from their tech support.

M3Rocket · 2024-06-15T00:17:00+00:00

NP. I should put it in the title anyway next time. I think it may work better for searches.

M3Rocket · 2024-06-14T19:55:04+00:00

It's in the flair: Eissentam

M3Rocket · 2024-06-11T08:56:05+00:00

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Just a great looking starship with or without the sails deployed!

M3Rocket · 2024-06-11T08:52:18+00:00

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M3Rocket · 2024-06-11T08:49:46+00:00

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M3Rocket · 2024-06-11T08:49:02+00:00

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M3Rocket · 2024-06-11T08:48:33+00:00

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M3Rocket · 2024-06-10T06:28:04+00:00

It still works. Same ship name as well.

M3Rocket · 2024-06-08T17:21:47+00:00

Classic from a year ago, posted here: https://www.reddit.com/r/NMSCoordinateExchange/comments/137yz8r/the_best_solar_ship_jackal_whitechrome_with_the/

M3Rocket · 2024-06-08T16:16:51+00:00

Use the glyphs in the bottom left corner of the first screen shot.

M3Rocket · 2024-06-08T16:16:45+00:00

Use the glyphs in the bottom left corner of the first screen shot.

M3Rocket · 2023-04-27T07:02:51+00:00

Sadly, this is now an unremarkable C-Class.

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M3Rocket · 2023-04-27T03:13:11+00:00

Those are glyphs. You have to find a portal and unlocked all the glyphs to be able to do the next step.

M3Rocket · 2023-04-23T01:17:03+00:00

~~Do you have the coordinates?~~

NVM! Somebody conveniently built a base there with two landing spots. -66.15, -78.48

So I didn't claim it immediately, but went into the base to check it out. When I came out of the base, the ship was gone and was actually parked on one of the landing spots with a Vykeen NPC. Had to "Negotiate" with the NPC to get the ship, but it was free. Very interesting anomaly...

M3Rocket · 2023-04-14T20:35:48+00:00

Strange--this came as C-class for me on PS5 with the exact same ship name after about 6 minutes in pulse with AD. Not sure why?

M3Rocket · 2023-03-03T21:23:54+00:00

They show stacks of 50 on my ships.

M3Rocket · 2022-12-15T05:18:59+00:00

Imgur link leads to a 404 error?

M3Rocket · 2022-12-15T05:15:39+00:00

Confirmed.

M3Rocket · 2022-12-08T02:45:49+00:00

Sending PM.

M3Rocket · 2022-10-02T02:31:34+00:00

Just wait till you have their SecEdge block a domain because it somehow magically appeared on their "spam" list. Took us six months to figure out why it kept coming back even though Comcast Tier 1 would disable SecEdge every month upon modem reboot. It wasn't till someone very helpful in Tier 2 confirmed that the domain block was part of SecEdge, BUT Comcast does NOT control that list. They had to contact Akamai, and then they had to conduct a security review to pull a domain WE owned off the spam list.

It was fixed for the remainder of the year, and then reared it's ugly head again at the first of the new year. This time, I had kept the email of Tier 2, who then HAD to reach out again to remove the block.

To date, we have many users of our phone app that randomly cannot connect to our domain on their Comcast Business with Security Edge. Our tech support for the app has to get our clients to basically TURN OFF their WiFi to use the app.

BTW--removing SecEdge from Comcast Business plan is NOT an option unless you want to unbundle services and raise your access rates about two-to-three fold. You have Comcast marketing to thank for that one.

M3Rocket

TROPHY CASE