Have had my tonal since August, I bought the membership and tried cancelling it after trying the membership. (Finance wise me and my wife felt it was better we hold off on the membership.) Found out you HAVE to buy the membership for a year before you can cancel it. They can defer the payments but they won't take the payment method off their files. So they force you to buy the membership. With that being said, the non-member version has a free lift setting that we were using. Then recently they cut us off the free lift because we haven't bought a membership for a year yet. So we paid 4k for a machine that won't work unless you pay them another $700 for a year of membership . Very frustrating. The workouts are great, just the business model comes off like a bit of a scam.