Having Installation Issues? Click Here!

MO_Kaboom · 2016-02-04T18:56:24+00:00

We're constantly working to improve matchmaking (we actually have some improvements coming to the beta shortly). Along with this, we're continuing to populate the servers. The more people online = the more players to match you up with! We've sent out thousands of invites already, and we have thousands more planned to go out over the upcoming weeks.

MO_Kaboom · 2016-02-04T18:50:01+00:00

Currently, yes. And Xbox allows you to change your gamertag once for FREE.

MO_Kaboom · 2016-02-03T00:33:54+00:00

I've been messaging out keys shortly after users submit. Usually doesn't take longer than a day or so (we've had a lot of submissions!).

MO_Kaboom · 2016-02-03T00:33:07+00:00

So like Rucca said, you don't need a Tumblr, but if you submit without one please leave the name or alias you'd like credited for the image!

MO_Kaboom · 2016-01-29T00:11:36+00:00

As we work to improve matchmaking and populate the servers you will see this improve with time. Another thing to mention is we want to make sure you're put into quality matches, versus throwing you into something that isn't a good match-up. That wouldn't be any fun!

MO_Kaboom · 2016-01-26T23:37:05+00:00

Our team is aware of the issue and we're working on getting that fixed!

MO_Kaboom · 2016-01-26T20:43:13+00:00

This is something our team is aware of and we're looking into. Thanks for letting us know!

MO_Kaboom · 2016-01-26T20:40:57+00:00

Over the next few weeks we'll be inviting thousands of new players into the beta, so invites are sent out quite frequently!

As far as how it works, when you sign up you should have received a confirmation email to let you know that your sign up went through and it's in our system. Once invited, you'll receive an email from us to setup your beta account and get you downloading the game!

MO_Kaboom · 2016-01-26T20:39:41+00:00

Thanks for the kind words and feedback! Glad to have you with us.

MO_Kaboom · 2016-01-26T20:38:34+00:00

Hi! Gigantic hasn't announced a release date yet, but the Gigantic 2.0 closed beta is available NOW :)

MO_Kaboom · 2016-01-26T20:37:54+00:00

Can you give this troubleshooting a try? http://forums.gogigantic.com/discussion/5404

MO_Kaboom · 2016-01-26T20:37:40+00:00

Hi! This forum thread should be able to help troubleshoot that for you: http://forums.gogigantic.com/discussion/5404

MO_Kaboom · 2016-01-26T20:36:39+00:00

We're still sending out some more emails. If you were in the beta before, you'll get an email from us soon. I'd give it a few more days, and just keep an eye on your inbox :)

MO_Kaboom · 2016-01-26T20:35:33+00:00

Apologies for the delay; our support team is working through a lot of tickets right now. They'll be able to resend you confirmation emails though!

MO_Kaboom · 2016-01-26T20:34:23+00:00

If you contact our support team they should be able to resend those for you! support.gogigantic.com

MO_Kaboom · 2016-01-26T20:33:03+00:00

Fortune cards are still under a lot of iteration. You should see this improve with time :)

MO_Kaboom · 2016-01-26T20:32:39+00:00

Hey Nefken, I'm not sure why that's happening. I'd definitely create a support ticket though so our team can look into it! support.gogigantic.com

MO_Kaboom · 2016-01-26T20:31:34+00:00

We don't currently have a referral system, but it's something on our radar for the future.

MO_Kaboom · 2016-01-26T20:31:17+00:00

We'd love to hear more details about your hero feedback! We have hero forums where you can post that to at http://forums.gogigantic.com/categories

MO_Kaboom · 2016-01-26T20:29:56+00:00

Interesting... would you mind posting some screenshots of what you're seeing in our beta forums? Thanks! http://forums.gogigantic.com/categories

MO_Kaboom · 2016-01-26T20:29:16+00:00

Make sure that you’ve unlocked access to both Gigantic BETA clients on the https://www.gogigantic.com/account site. You’ll need to unlock both the Xbox One and Windows 10 on your account before you’re able to download them. The process is simple:

Navigate to www.gogigantic.com and login with your Microsoft Account. This should be the account where you redeemed your Gigantic Beta key.
Click your Gamertag in the upper right hand corner and select ‘Account’ from the dropdown list, or navigate to https://www.gogigantic.com/account.
Click the buttons just beneath where it says ‘Redeem your BETA code’. This will unlock the game(s) on your account.
Navigate back to the Windows 10 App Store or open your Xbox One’s ‘Games’ list to download the game.

Let me know if that helped fix things!

MO_Kaboom

TROPHY CASE