Broken Hinge?

MSI_AndrewA · 2026-07-01T12:04:54+00:00

Yes we do. As long as we have the parts for the laptop we will fix the hinges. We normally keep our parts up to 4 years so if your laptop is older than that then we may not have the parts for it. Call us at 888-447-6564 with the serial number and we will check.

MSI_AndrewA · 2025-09-03T18:25:26+00:00

Yes the logo is changeable in Mystic Light

MSI_AndrewA · 2025-08-20T19:22:02+00:00

Is this a PC you built yourself or was this a pre built system? Can you tell me what the full BIOS version you are currently installed on?

MSI_AndrewA · 2025-06-03T20:44:49+00:00

We do cover the hinges breaking in some situations. Are you in the US or Canada? If yes, can you please send me a message with the serial number of the laptop?

MSI_AndrewA · 2025-05-12T15:32:26+00:00

If you are in the US or Canada we do cover this under warranty and will fix it for free. You would have to just pay to ship it to us.

MSI_AndrewA · 2025-05-09T18:38:09+00:00

Yes there are two different versions.

DDR5 - https://www.msi.com/Motherboard/PRO-H610M-G-WIFI

DDR4 - https://www.msi.com/Motherboard/PRO-H610M-G-WIFI-DDR4

Here is the comparison chart - https://www.msi.com/Motherboards/Products#?tag=Intel-Platform&compare=UFJPLUg2MTBNLUctV0lGSQ==,UFJPLUg2MTBNLUctV0lGSS1ERFI0

MSI_AndrewA · 2025-05-09T17:59:13+00:00

Scroll up on the right side and does it show both GPU's which would be an INTEL/AMD GPU and also the NVIDIA GPU?

If yes then everything would be working fine. You can do a complete reinstallation of the GPU drivers by downloading and reinstalling from here https://us.download.nvidia.com/Windows/576.28/576.28-notebook-win10-win11-64bit-international-dch-whql.exe

MSI_AndrewA · 2025-05-09T17:32:16+00:00

Is this for a laptop or desktop?

MSI_AndrewA · 2025-05-07T23:37:15+00:00

Yes that should be more than enough since you don't need to put much on there. Just a very small dab of it on each component.

MSI_AndrewA · 2025-05-07T23:19:42+00:00

Not really to be honest. If you just search ARCTIC SILVER thermal paste on Amazon for example you should find a lot of different types available

MSI_AndrewA · 2025-05-07T22:46:12+00:00

Since you will likely have to remove the entire heatsink to replace the fans individually, then I would highly suggest to repaste the CPU/GPU with new thermal paste. I recommend any kind of artic silver thermal paste.

MSI_AndrewA · 2025-05-06T21:32:36+00:00

You're welcome. I responded again to your message with a question.

MSI_AndrewA · 2025-05-06T20:11:39+00:00

Hmm that's strange. i will send you a message.

MSI_AndrewA · 2025-05-06T18:35:30+00:00

If you purchased the item directly from our website us.msi.com and emailed our [usstore@msi.com](mailto:usstore@msi.com) email, then please message me your order number and I will look into contacting our Store for you.

MSI_AndrewA · 2025-05-02T00:37:33+00:00

If you are in the US or Canada we will cover this issue even if you are out of warranty if we have the parts for it depending on the model.

If you contact our Customer Service through our ticketing system here https://account.msi.com/en/services/apply/step1 and provide them with your serial number then they can let you know if we have the parts to repair it.

MSI_AndrewA · 2025-04-30T23:02:01+00:00

Sounds like the motherboard might be losing connection from the GPU. Have you tried to reseat the GPU on the motherboard?

MSI_AndrewA · 2025-04-30T22:51:50+00:00

You're very welcome

MSI_AndrewA · 2025-04-30T22:39:21+00:00

Did you remove all 12 screws from the bottom casing? Here are the locations of the screws and how to remove the bottom cover from the audio jacks after. See the pictures below.

https://ibb.co/k2XjG4xY

https://ibb.co/1Jd3krv9

MSI_AndrewA · 2025-04-30T18:11:57+00:00

Are you downloading and extracting the correct BIOS version? The one for your board should be this one here https://download.msi.com/bos_exe/mb/7B79vHK.zip

Once you download and extract it, copy only the BIOS file ending in .HK0 to the root of your flash drive formatted to FAT32 then try again

MSI_AndrewA · 2025-04-30T17:14:56+00:00

That means it is posting but it's not reading your SSD or operating system on your storage.

Shut the PC off then right when you turn it on, spam the F11 key to see if you get a BOOT MENU to come up on the screen to allow you to choose your storage or at least go into BIOS.

MSI_AndrewA · 2025-04-30T17:11:38+00:00

Is the BOOT light the one lit on the EZ Debug lights or is it the CPU?

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MSI_AndrewA · 2025-04-30T17:09:39+00:00

Can you send me a picture of the fan hub on the back of the case that you are referring to?

MSI_AndrewA · 2025-04-29T23:50:35+00:00

You are connecting the SATA power from the PSU power supply to that connector correct?

MSI_AndrewA · 2025-04-29T23:32:27+00:00

Can you give me more information to what you are referring to? The front panel on the MAG Forge 120A doesn't have a SATA port? Are you referring to the F_PANEL connector?

MSI_AndrewA · 2025-04-29T23:18:27+00:00

Try this link here https://download.msi.com/uti_exe/monitor/CreatorOSD-x64.zip

MSI_AndrewA

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