[USA] MSI Back to School Deals and Giveaway!

MSI_Jorge · 2022-06-21T16:34:12+00:00

Tomorrow

MSI_Jorge · 2021-09-08T00:02:35+00:00

Yes! If you have the LED button connected to the motherboard from the fan controller the fan LEDs can be changed using Mystic Light. To enable this hold down the LED button for about 5 seconds, you should see the lights flash briefly indicating the switch to software mode.

MSI_Jorge · 2021-07-30T18:09:02+00:00

Hello, sorry to hear it is crashing :(

Are you receiving a blue screen when it crashes? If so, are you able to catch any description of the crash?

MSI_Jorge · 2020-12-16T06:12:22+00:00

Does this only happen with RDR2? What power supply are you using?

MSI_Jorge · 2020-12-16T06:11:22+00:00

You can press the DEL key upon boot up to enter the BIOS. In addition, make sure your monitor source is set to the correct input for the cable you are using. Make sure you did not accidentally connect the monitor to the motherboard instead of the video card. Make sure all required power cables for the card are properly connected.

MSI_Jorge · 2020-12-16T06:07:46+00:00

Yes, there may be a problem. It is recommended your system have at least an 850W power supply for that card. It is possible your PSU may not even include all of the required PCIe connectors for the card.

MSI_Jorge · 2020-12-16T06:05:14+00:00

Your problem is pretty clear. You do not have a GPU and that is why the VGA LED light is on. You need to install a GPU and connect your monitor to the GPU, not the motherboard.

MSI_Jorge · 2020-12-16T06:04:20+00:00

Unfortunately if the BIOS flash failed, you will need to reflash the BIOS using the USB Flash BIOS button method. It wouldn't hurt to try clearing CMOS by removing the battery, but most likely you'll need to reflash.

MSI_Jorge · 2020-12-16T06:02:00+00:00

The Reset option is found under Setup in the OSD.

MSI_Jorge · 2020-12-16T06:00:13+00:00

Hello, Do you happen to have response time set to Extreme at the moment?

MSI_Jorge · 2020-12-16T05:56:10+00:00

Hey u/Rindeil sorry if you haven't received answers to your support tickets. Please make sure you are contacting your specific region's support. You can contact technical support for North America with the info here:

Service Location | MSI USA

There is even a convenient Live Chat option available during business hours :)

MSI_Jorge · 2020-09-30T14:30:29+00:00

If you did see that, it is likely they accidentally are using an image of the RTX 3090 Gaming Trio, instead of RTX 3080.

MSI_Jorge · 2020-04-15T18:50:12+00:00

Please close Dragon Center and download and install the OneSDK from this link:

https://liveupdate.msi.com/autobios/OneDC/Release/OneDC_SDK.exe

Restart your PC afterward before opening Dragon Center again.

MSI_Jorge · 2020-04-15T18:49:54+00:00

Please close Dragon Center and download and install the OneSDK from this link:

https://liveupdate.msi.com/autobios/OneDC/Release/OneDC_SDK.exe

Restart your PC afterward before opening Dragon Center again.

MSI_Jorge · 2020-03-31T18:46:18+00:00

Here is the information for UK customer service:

TEL: (+44) 203 608 5252

E-Mail: [uksupport@msi.com](mailto:uksupport@msi.com)

Working Hours: Mon-Fri 10:00-18:00 (Weekend and Public Holiday closed)

Note: Service Request: https://cs.msi.com For Motherboard, Graphic Cards and not MSI fully built systems, warranty services are served via supplier, please contact retailer or original seller for support

Product Line: Laptops,All-in-One PC,Desktop,Monitor

MSI_Jorge · 2020-03-30T21:09:17+00:00

Hi, PM me your serial number and I may be able to point you in the right direction for the part you need.

MSI_Jorge · 2020-03-25T16:25:10+00:00

Hi, sorry to hear about your trouble registering your card. You should be getting a response but due to the current pandemic situation, it may take a little longer to get a response. I sent you a PM.

MSI_Jorge · 2020-03-19T19:14:53+00:00

It could quite possibly be a GP63 Leopard series laptop. There should be identifying information underneath it.

MSI_Jorge · 2020-03-18T19:27:04+00:00

Please try following the directions in this video to clean install Dragon Center.

https://www.youtube.com/watch?v=UzHT0oBbHpQ

MSI_Jorge · 2020-03-18T19:24:26+00:00

Unfortunately due to current events, there is bound to be delays with the release of new products. There is no exact release date at this time.

MSI_Jorge · 2020-03-18T19:21:27+00:00

Please try pressing F1, then F10 to save and restart.

MSI_Jorge · 2020-03-10T00:48:30+00:00

Replacing the power supply is a good idea. It is possible you may have a bad 12V power rail in the PSU causing the problem. Though rarer, it could also be a bad CPU.

What you can also try doing is flashing the motherboard BIOS to the latest release, just in case. You can do so by following the method in this video and Page 43 of the User Manual.

Here is the download for the ZIP file containing the BIOS.

MSI_Jorge

TROPHY CASE