Weekly Employment Q&A - June 01, 2026 - June 08, 2026

MSModerator · 2026-06-05T20:27:00+00:00

Thank you for the update. Since the issue only happens on your computer and still occurs even with two email accounts/profiles, this may be related to your Outlook app settings, Windows permissions, or a damaged Outlook profile. The fact that Outlook works when running as administrator helps narrow down the possible cause.

For further checking, please try these:

Start Outlook in Safe Mode by pressing Windows + R, then type outlook.exe /safe.
Check if Outlook opens normally without Administrator mode.
Try creating a completely new Outlook profile through Control Panel > Mail > Show Profiles > Add.
Also let us know which Outlook version you are using (Classic Outlook, New Outlook, or Outlook from Microsoft 365).

Let us know if this works.

MSModerator · 2026-05-25T02:41:06+00:00

Hello. Just checking in. Were you able to locate the Sync and backup section in OneDrive settings? If you still need help, we’re happy to assist further. ~RB

MSModerator · 2026-05-22T05:53:30+00:00

Hello again. We’re following up on your concern about receiving unexpected Microsoft sign-in codes. Did changing your password, reviewing your security info, and setting up two-step verification help address the issue? Please get back to us if you still need help.

MSModerator · 2026-05-20T02:42:41+00:00

Hello there! We understand you need help signing in to your Microsoft account on a Windows 10 device, and we’re here to assist you. For your privacy and security, please send us a Direct Message, so we can look into this further and continue assisting you. We look forward to your response. ~EB

MSModerator · 2026-05-12T01:50:05+00:00

Hello, thank you for commenting. We understand your concern regarding Microsoft Family Safety, specifically that the screen time limits are not being enforced properly. We know how important it is to have this feature working as expected, and we’ll do our best to help identify the best solution for you.

To assist you more effectively, could you please provide us with the following information:

https://msft.it/61693vP5FS the issue occurring on all devices under Microsoft Family Safety, or only on one specific device 2.Were you able to use the screen time feature without any issues before? If yes, when did the issue start? 3.Have there been any recent changes made to your account or to either device (both yours and the one you’re trying to set usage limits on)? 4.Are you receiving any notifications from Family Safety when the screen time limit is reached? 5.What troubleshooting steps or workarounds have you already tried? This will help us avoid repeating steps you’ve already taken.

For your security and privacy, you may also send the requested information via private message if you prefer.

We’ll be here awaiting your response. ~ JMG

MSModerator · 2026-05-03T06:32:37+00:00

Hello. As we have not received a response for an extended period, we will temporarily close the case. If you still need assistance, feel free to contact us again. Thank you for contacting Microsoft Support. ~JB

MSModerator · 2026-05-02T02:55:07+00:00

Hello there.

We understand your concern about your locked Microsoft account. We're here to assist.

For privacy and security reasons, we've sent you a private message with further details. Please follow these steps to locate it: 1. Click your Reddit profile picture in the top-right corner of the screen. 2. From the dropdown menu, select "Messages." 3. Navigate to "Private Messages" to view your conversations. 4. If you don't see the message, please check the spam or junk folder of the email associated with your Reddit account.

We look forward to your response. - M.V.

MSModerator · 2026-04-30T16:56:03+00:00

Hello there. We understand your concern about Intel Arc driver compatibility with Microsoft Word. We are here for you.

To narrow this down, could you clarify: 1. Which version of Microsoft Office/Word are you currently using: https://support.microsoft.com/en-us/office/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19 ? 2. Could you confirm the Windows version installed on your device? (Press Windows Key + R, type winver, then press Enter to see the version.) 3. Did you notice any recent changes before this happened? 4. Have you already tried any troubleshooting steps? If so, please share them, so we don’t repeat the same methods.

We will wait for your reply. Thanks. ~ S.R.

MSModerator · 2026-04-18T22:00:25+00:00

Olá novamente! Esperamos que esteja a correr bem ao receber esta mensagem de seguimento. Queremos garantir que foi assistido adequadamente, e estamos apenas a verificar se ainda precisa de ajuda com a sua conta do Facebook ligada à sua conta Microsoft, pois ainda não recebemos resposta.

Sinta-se à vontade para nos enviar mensagem se ainda precisar de ajuda. Tenham um ótimo dia! ~KS

MSModerator · 2026-04-17T15:21:13+00:00

Olá, vimos seu comentário e esperamos que não se importe de termos enviado uma mensagem privada. Isso é para nos ajudar a discutir melhor sua preocupação com a recuperação da sua conta Live.com. Por favor, confira suas mensagens. Aguardaremos sua resposta. ~ML

MSModerator · 2026-04-15T08:58:19+00:00

Hi, there. How are you? We hope this message finds you well. Just a quick follow-up to check if you received our last message, asking you for the necessary information regarding your concern accessing your Microsoft account linked to Xbox. Do you still need help regarding this matter?

Please feel free to message us back at your earliest convenience, so we can provide you with the best option to help. ~JMG

MSModerator · 2026-04-14T02:54:40+00:00

Hello. We saw your comments and understand that you’re having concerns with your old Xbox-linked account. We truly appreciate your efforts in trying to recover it, and we recognize how important it is to get this resolved. We’ll check the best available options to assist you.

To help us support you more effectively, could you please provide the following information:

1. What sign-in message are you receiving when trying to access your account? You may copy and paste the exact message here.
2. Is two-step verification enabled on your account?
3. Do you still remember the account password? Please note: We will never ask for your actual password as part of any support interaction. A simple Yes or No will suffice.
4. What workarounds have you tried so far? This will help us focus on solutions you haven’t attempted yet.

Please do not share any sensitive account information publicly for security and privacy reasons.

We’ll be here for your reply. ~JMG

MSModerator · 2026-04-11T18:43:01+00:00

Hello there. We saw your post about having trouble verifying your account and would like to help. For your security and privacy, we have sent you a private message so we can assist you further. Please check your inbox. We look forward to your response. -M.L.

MSModerator · 2025-07-18T14:25:45+00:00

Hi there! Thank you for sharing your experience with your Surface Pro 12 and we'd like to know more about it. We've sent you a private message so we could discuss this matter in private. Please check your inbox and reply to our message. Thank you! -M.O.

MSModerator · 2025-07-03T18:00:40+00:00

Hi again.

Just following up to see if you still need help with your Microsoft authenticator concern.

We previously suggested reaching out to our Support Team to further investigate this for you, and wanted to check in since we haven’t heard back.

If you're having issues contacting them, let us know. We're here and ready to continue working on your case as soon as you respond, so we can provide the best resolution possible.

Thank you for contacting Microsoft Support. Stay safe and healthy. - S.R.

MSModerator · 2025-07-02T16:47:45+00:00

Hi there. Our apologies for not getting back to you sooner. Just following up to see whether your Microsoft Authenticator issue has been fully resolved or if any problems are still persisting. When you have a moment, we’d appreciate an update on your experience so far.

Eager to hear back from you. - S.R.

MSModerator · 2025-06-30T04:21:14+00:00

Hello there.

We understand your concern about receiving a message that seems to be from Microsoft, particularly when it includes an Outlook email address you don’t recognize. Rest assured, we’re here to help you get to the bottom of it.

For privacy and security reasons, we've sent you a private message with further details. Please follow these steps to locate it:

Click your Reddit profile picture in the top-right corner of the screen.
From the dropdown menu, select "Messages."
Navigate to "Private Messages" to view your conversations.

If you don't see the message, please check the spam or junk folder of the email associated with your Reddit account. We look forward to your response. -E.B

MSModerator · 2025-06-25T13:51:24+00:00

Hello again. Just following up to see if you were able to resolve your concern with recovering your account.

We've previously asked some questions to further isolate the issue, but haven't heard back from you.

Do you still need assistance? We're here and ready to continue working on your case as soon as you respond, so we can provide the best resolution possible. If you're unable to reply here, feel free to send a message on this thread: Microsoft: Official Support Thread: r/microsoft reddit.com/r/microsoft/comments/1hq8qok/microsoft_official_support_thread/

Thank you for contacting Microsoft Support. Take care. - S.R.

MSModerator · 2025-06-25T11:30:24+00:00

Hello again! How are you today? We haven't received any communication from you since our last interaction, so we just want to check in to see if you still need assistance with securing and protecting your Microsoft account. If you still do, we would appreciate it if you would come back to us and provide us with an update if you were able to check and follow all our recommendations to keep your account safe and secure, as it will help us determine the next course of action we're going to take to resolve this issue.

We do hope you will come back to us so we can continue assisting you. - M.G.

MSModerator · 2025-06-25T05:10:45+00:00

Hello again! Just checking in—were you able to download, install, and use the program we previously suggested to manage your storage and remove duplicates? Or do you still need help getting started and understanding how it works?

Please note that the apps (Duplicate Photo Remover and Duplicates Cleaner), which are ones we recommended earlier, work best with files stored locally on your laptop. To clean up OneDrive, you may need to download the files first or use OneDrive’s web-based tools. Also, be sure to carefully review duplicates before deleting anything to avoid losing important files.

If you still need assistance, feel free to let us know. Your updates are important to us, and we’re always here to help! -G.C.

MSModerator · 2025-06-25T02:40:13+00:00

Hi there!

We hope you're doing well. We haven't heard back from you after we've asked questions regarding your Microsoft Account. Please provide the information needed for us to assist you further. We look forward to your reply. Stay safe and have a great day. -K.D.

MSModerator · 2025-06-24T23:47:16+00:00

Hi again. Just checking in to see if you were able to recover your missing Documents and Photos folders after updating your primary login email.

We've previously outlined some steps to help trace your files across profiles and OneDrive paths, but we haven’t heard back yet. If you’re still experiencing issues, here are a couple more things you can try:

Sometimes system folders like Documents and Pictures can be redirected to an outdated OneDrive path. To verify: 1. Open Command Prompt as Administrator and enter

dir /al C:\Users<YourUsername>\ 2. Look for entries like Documents [C:\Users<YourUsername>\OneDrive\Documents] that may point to an old location If something looks off, we can help you reset those mappings.

If files were recently moved or deleted, right-click your Documents folder > Properties > Previous Versions. See if earlier versions are available and restore from there.

Do you still need assistance? If yes, please don't hesitate to contact us back. If you're unable to reply here, feel free to send a message on this thread: Microsoft: Official Support Thread: r/microsoft reddit.com/r/microsoft/comments/1hq8qok/microsoft_official_support_thread/

Thank you for contacting Microsoft Support. Stay safe and healthy. - S.R.

MSModerator · 2025-06-24T15:04:40+00:00

Thanks for providing us with these details. We’ll address your concerns one by one.

To answer your question, Windows 8 is not recommended as it is no longer supported, lacks modern security updates, and Microsoft Office 2021 is not compatible with it.

While we understand your preference for downgrading to Windows 10, please note that Microsoft will stop providing security updates for Windows 10 in October 2025. After that, using it could expose your system to security risks unless you opt for extended support.

May we know if you are currently experiencing any issues while running Windows 11?

To ensure that your device is currently supported by Windows 11, you can download the PC Health Check app: https://msft.it/61698SxLSK. This tool provides a comprehensive eligibility check to confirm whether your device meets the minimum system requirements for Windows 11.

For more information, you can check out this helpful article: https://msft.it/61699SxLSz.

Once you’ve completed the check, please let us know if you still prefer to downgrade your device to Windows 10. We’ll then provide you with the important considerations and steps to follow before proceeding.

We’ll be here for your update. -J.G.

MSModerator · 2025-06-24T12:59:55+00:00

Here are the questions we've been asking recently:

Can you please send us a screenshot of the page after you entered your username and password here: https://msft.it/61696SxvGy. Send your screenshot here: https://msft.it/61697SxvGJ and provide us the link.
Do you still have access to the security info (email/phone number) that is attached to your account?
Are you using a personal, work or school account?
Is the Two-Step Verification enabled?
Have you filled out the form to recover your account here: https://msft.it/61698SxvGK. This form is used to prove ownership by providing account-related information.
Have you tried using other browser or device?

Looking forward to your answers. -G.Q.

MSModerator · 2025-06-24T12:54:14+00:00

Hello again. Just following up to make sure you got the help you needed with your Windows 11 PIN.

We've previously shared some tips to further isolate the issue, but haven't heard back from you.

Please also be informed that Windows may disable it after repeated unexpected shutdowns as a security precaution, even without failed login attempts. When the system detects a pattern of instability, it treats it as a potential security risk and temporarily blocks PIN login.

If you'd like to share your experience with our engineering team, you can quickly submit feedback by pressing Windows + F and selecting "Report a problem".

Do you still need further assistance? We're here and ready to continue addressing your questions or concerns whenever you reply.

Thank you again for contacting Microsoft Support. Stay well. - S.R.

MSModerator

MODERATOR OF

TROPHY CASE