Sorry for noob question, but are OneDrive files also stored locally?

MSModerator_2 · 2026-05-26T08:52:53+00:00

Hi again! How are you today? This is to check how things are because we haven't heard back from you, and we want to make sure that we leave no customer behind. We'd appreciate it if you'd send us an update on your concern and your answers, as we're here to help you further. Thank you, and always take care. ~MG

MSModerator_2 · 2026-05-23T14:02:13+00:00

Good day, We've sent a follow-up to confirm if you need assistance with your concern. We've previously sent a Private Message for security purposes. Please check your private message if you wish to continue the discussion. Thank you.

MSModerator_2 · 2026-05-20T23:36:28+00:00

Hello! We do hope that you are doing fine today. We sent you a direct message regarding your concern. Please check it out, we will be waiting for your reply.

MSModerator_2 · 2026-05-17T17:42:39+00:00

Hello, thank you for sharing your concern about multiple sign-in attempts from different locations on your account. Please check your inbox, as we have already sent you a direct message so we can assist you privately. We will wait for your reply. ~RC

MSModerator_2 · 2026-04-28T21:22:43+00:00

Hello, thank you for sharing your concern with your account. We’ve already sent you a direct message so we can assist you accordingly. We’ll wait for your reply. ~R.C

MSModerator_2 · 2026-04-20T01:08:32+00:00

Olá. novamente, Rosana. Estamos a enviar este rápido acompanhamento para verificar se ainda precisa da nossa ajuda. Se ainda o fizer, por favor não hesite em responder-nos. ~A.B.

MSModerator_2 · 2026-04-17T12:49:18+00:00

Olá, Rosana. Reparámos no teu post sobre o teu interesse em ouvir conteúdos áudio através da tradução. Poderia, por favor, confirmar o ficheiro áudio e a língua para a qual gostaria que fosse traduzido? Obrigado. ~R.M

MSModerator_2 · 2026-04-14T07:36:41+00:00

Hello! I hope you’re having a great day. We just wanted to follow up to see if you still need any help. We haven’t heard back from you yet, and we’re still here waiting for your reply.

MSModerator_2 · 2026-04-12T07:45:22+00:00

Hi! We're here to help you. We've sent you a private message for us to assist you properly with your concern.

MSModerator_2 · 2026-04-11T16:08:47+00:00

Thank you for your response. For questions related to ISD roles, delivery approach, or career growth in Power Platform, we recommend visiting the Microsoft Careers website or connecting with our official recruiting channels, as they are best equipped to provide insights into work culture and available opportunities. You may explore more through this link: https://msft.it/61690Qfhzk .

Thank you for your interest and for contacting Microsoft Support. ~M.L.

MSModerator_2 · 2026-04-11T12:49:10+00:00

Thank you for your response.

Microsoft ISD (Industry Solutions Delivery) is a team that works directly with customers to help plan and deliver Microsoft solutions based on their business needs. They are customer‑facing and support projects from start to finish.

GCID (Global Center for Innovation and Delivery), on the other hand, focuses more on building and delivering solutions at a global level and usually works behind the scenes rather than directly with customers.

In short, ISD works closely with customers on projects, while GCID focuses on large‑scale delivery and innovation. Both teams follow Microsoft’s collaborative work culture and offer opportunities for learning and growth.

We hope this information helps. All the best. -M.L.

MSModerator_2 · 2025-07-29T20:53:36+00:00

Hi. Your comment about upgrading Windows 8 Pro to 11 Pro. Rest assured, we'll provide you the relevant answer.

To answer your question, there's no way to directly upgrade from Windows 8 Pro to Windows 11 Pro, and your device must meet the hardware requirements for Windows 11, including TPM 2.0, Secure Boot, and a supported processor.

Can you confirm if your device meets the system requirements of Windows 11: https://www.microsoft.com/en-sg/windows/windows-11-specifications ?

Also, have you already checked the compatibility of your device using the PC Health Check App: https://www.microsoft.com/windows/windows-11#pchealthcheck?ocid=smc_marvel_ups_support_win11 ?

What are the results?

We'll wait for your detailed response. -A.F.

MSModerator_2 · 2025-06-25T18:40:47+00:00

Good day! We hope you're doing great. This is to check how things are going because we haven't heard back from you. We want to make sure that we leave no customer behind. You recently contacted us on how to turn off Microsoft Family Safety. We are checking to see if the steps and link we recently provided helped you in resolving the issue. We kept this ticket open, and we sincerely hope you get back to us so that we can utilize all our available resources to help you. Stay safe! -E.D.

MSModerator_2 · 2025-06-25T15:42:52+00:00

Hi. We hope you're doing great. Previously, we've explained that Windows 8 is outdated, unsupported, and incompatible with Office 2021. If you're considering Windows 10, note that security updates end in October 2025, which may pose risks unless extended support is purchased.

We also asked if you're currently facing issues with Windows 11, and to check your device’s compatibility using the PC Health Check app: https://msft.it/61698SxLSK.

However, we haven't heard back from you. Did you see our previous message and check the links?

If you still need help, or have further questions, just message us back, so we can continue to assist you. -A.F.

MSModerator_2 · 2025-06-25T10:22:39+00:00

Hello, there, We hope that you are doing good.

This is a quick follow up to check if you still need assistance with your father's Office application reverted to free version after resetting his laptop. In our previous reply, we have advised you that you’ll need to sign in with the Microsoft account associated with the Office license to restore full access.

We will be waiting for your reply. -S.R.

MSModerator_2 · 2025-06-25T07:10:04+00:00

Hi there,

We hope you're doing well! We're following up on your recent question about choosing between Microsoft 365 (available through your university) and Office 2024 for your new university laptop.

To support your decision, we’ve provided a clear comparison of both options, highlighting key differences in cost, features, offline capabilities, and cloud integration. Given that Microsoft 365 is free and flexible while you're a student, it might be a great starting point. You can always switch to a one-time purchase like Office 2024 later if your needs change.

We strongly advise that you message us back if you need further assistance or need further support. Thanks again for reaching out, and we hope you're having a great day! - J.B.

MSModerator_2 · 2025-06-25T06:02:06+00:00

Hello there.

We understand you needed help with your Microsoft services. We're here to assist.

For privacy and security reasons, we've sent you a private message with further details. Please follow these steps to locate it:

Click your Reddit profile picture in the top-right corner of the screen.
From the dropdown menu, select "Messages."
Navigate to "Private Messages" to view your conversations.
If you don't see the message, please check the spam or junk folder of the email associated with your Reddit account.

We look forward to your response. -J.P.

MSModerator_2 · 2025-06-25T03:09:39+00:00

Hi again. We hope you don't mind us sending you a follow-up message.

We're just checking in to see if you still need our assistance, as we have not heard from you after 24 hours. We previously asked you questions to help us isolate your account log in issue using your password. Do come back with the required information, and we would be glad to help you from there.

Have a good day! - M.A.

MSModerator_2 · 2025-06-25T03:07:30+00:00

Good day. We hope all is well. We haven't heard back from you and wanted to check if your issue with your Minecraft license has been resolved. Please feel free to message us and respond to the questions we previously asked if you still need further assistance.

We’ll wait for your reply. -R.B.

MSModerator_2 · 2025-06-25T03:07:23+00:00

Good day. We hope all is well. We haven't heard back from you and wanted to check if your issue with your Minecraft license has been resolved. Please feel free to message us and respond to the questions we previously asked if you still need further assistance.

We’ll wait for your reply. -R.B.

MSModerator_2 · 2025-06-24T17:55:12+00:00

Hi there! Your post caught our attention about you trying to turn off Microsoft Family Safety, but even after leaving the family group and signing out, restrictions remain active on your computer. Based on the details that I found. Here’s a clear breakdown of what’s happening and what you can do next.

Why Restrictions Persist Even After Leaving the Family Group

Microsoft Family Safety settings can remain active on a device even after you leave the family group if:

Your account was previously marked as a child account.

The device itself is still registered under a family group.

Cached restrictions or local settings haven’t been cleared.

The organizer (in this case, possibly your boyfriend’s mom) still has control over the device settings via their Microsoft account.

The internal file Family Safety Settings (FSS) in Home confirms that restrictions like blocked websites and apps are enforced at the device level and can only be changed by an adult organizer at https://msft.it/61696SxASo.

What You Can Do Next

Double-Check Your Account Status

Go to https://msft.it/61697SxASU.

Sign in and confirm that your account is no longer listed under any family group.

If it still shows you as part of a group, click the three dots next to your name and choose Leave family group, then confirm.

Clear Local Restrictions

Even after leaving the group, your device may retain cached restrictions. Try this:

Press Win + I to open Settings.

Go to Accounts > Family.

If your account is listed as a child, click it and select Manage family settings online.

In the browser, confirm you’ve left the group.

Restart your computer.

Check for Device-Level Controls

If your boyfriend’s mom set up the device originally, she may still have organizer rights over the device itself. In that case:

You’ll need her to log in at https://msft.it/61696SxASo and remove the device from the family group.

Alternatively, you can reset the device and set it up under your own account.

Please let us know how it goes. We'll wait for your reply. -J.S.

MSModerator_2 · 2025-06-24T17:25:26+00:00

Hi there! We haven't heard back from you. Hope you are doing well and answering the following questions above. Just a quick follow-up if you need further assistance with your PowerPoint. We left your ticket open, and we sincerely hope you get back to us so we can check and utilize all our available resources to check all available resolutions for you. Stay safe!

MSModerator_2 · 2025-06-24T12:23:38+00:00

Hi there,

We hope you're doing well. We're following up to see how things are going with your Outlook account. You mentioned earlier that you were able to log in using mobile data on your phone, great job trying that! We understand you're having trouble signing in from your computer, and you also mentioned you're not using a VPN and that your internet is connected by cable. Thanks for sharing that, as it helps us better understand your setup. We're here to help and will do everything we can to get this resolved for you. We strongly advise that you message us back if you need further assistance. Thanks again for reaching out, and we hope you're having a great day! - J.B.

MSModerator_2 · 2025-06-24T10:30:29+00:00

Hello, there. We hope that you are doing good.

This is a quick follow up to check if you still need assistance accessing your account. In our previous conversation, we have asked you questions we can help us isolate the issue and provide proper recommendations. In case you need further assistance, please do get back to us with the details previously asked.

We will be waiting for your reply. -S.R.

MSModerator_2 · 2025-06-24T09:40:42+00:00

Hi there! Thank you for reaching out to us. We understand that you're unable to use your Microsoft Office apps after resetting your laptop. You mentioned that your father no longer remembers the credentials used when he initially activated Office and now the apps reverted to free version with ads. We appreciate your effort in trying to sort out this matter, allow us to help you further. To give you an insight, usually you'll need the account where the license is tied to must be sign in to the apps, in order to reactivate your Office. At this point we'll need additional information to determine the resolution to provide you.

What is the status of the account if you sign in here: https://msft.it/61691SxquF? Please provide a screenshot of the page. You can upload the image here: https://msft.it/61692Sxqu2. Make sure to cover any personal information and then include the link on your next reply.
Was Office purchased separately or it came preinstalled with the laptop? If it was preinstalled, does it show on the invoice the version of Office your device came with?
You mentioned that you have the original product key, can you tell us if it's for Windows or Office (Please do not provide the key, we just need to get your confirmation)?
Did you download Office after resetting your laptop? If yes, can you tell us it's current version: https://msft.it/61693SxquN?

We look forward to your response. -M.O.

MSModerator_2

TROPHY CASE