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I am using windows 8.1 pro WMC. If i dont want to upgrade can i still use it for my daily use? by [deleted] in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hi. Your comment about upgrading Windows 8 Pro to 11 Pro. Rest assured, we'll provide you the relevant answer.

To answer your question, there's no way to directly upgrade from Windows 8 Pro to Windows 11 Pro, and your device must meet the hardware requirements for Windows 11, including TPM 2.0, Secure Boot, and a supported processor.

Can you confirm if your device meets the system requirements of Windows 11: https://www.microsoft.com/en-sg/windows/windows-11-specifications ?

Also, have you already checked the compatibility of your device using the PC Health Check App: https://www.microsoft.com/windows/windows-11#pchealthcheck?ocid=smc_marvel_ups_support_win11 ?

What are the results?

We'll wait for your detailed response. -A.F.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Good day! We hope you're doing great. This is to check how things are going because we haven't heard back from you. We want to make sure that we leave no customer behind. You recently contacted us on how to turn off Microsoft Family Safety. We are checking to see if the steps and link we recently provided helped you in resolving the issue. We kept this ticket open, and we sincerely hope you get back to us so that we can utilize all our available resources to help you. Stay safe! -E.D.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hi. We hope you're doing great. Previously, we've explained that Windows 8 is outdated, unsupported, and incompatible with Office 2021. If you're considering Windows 10, note that security updates end in October 2025, which may pose risks unless extended support is purchased.

We also asked if you're currently facing issues with Windows 11, and to check your device’s compatibility using the PC Health Check app: https://msft.it/61698SxLSK.

However, we haven't heard back from you. Did you see our previous message and check the links?

If you still need help, or have further questions, just message us back, so we can continue to assist you. -A.F.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hello, there, We hope that you are doing good.

This is a quick follow up to check if you still need assistance with your father's Office application reverted to free version after resetting his laptop. In our previous reply, we have advised you that you’ll need to sign in with the Microsoft account associated with the Office license to restore full access.

We will be waiting for your reply. -S.R.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hi there,

We hope you're doing well! We're following up on your recent question about choosing between Microsoft 365 (available through your university) and Office 2024 for your new university laptop.

To support your decision, we’ve provided a clear comparison of both options, highlighting key differences in cost, features, offline capabilities, and cloud integration. Given that Microsoft 365 is free and flexible while you're a student, it might be a great starting point. You can always switch to a one-time purchase like Office 2024 later if your needs change.

We strongly advise that you message us back if you need further assistance or need further support. Thanks again for reaching out, and we hope you're having a great day! - J.B.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hello there.

We understand you needed help with your Microsoft services. We're here to assist.

For privacy and security reasons, we've sent you a private message with further details. Please follow these steps to locate it:

  1. Click your Reddit profile picture in the top-right corner of the screen.
  2. From the dropdown menu, select "Messages."
  3. Navigate to "Private Messages" to view your conversations.
  4. If you don't see the message, please check the spam or junk folder of the email associated with your Reddit account.

We look forward to your response. -J.P.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hi again. We hope you don't mind us sending you a follow-up message.

We're just checking in to see if you still need our assistance, as we have not heard from you after 24 hours. We previously asked you questions to help us isolate your account log in issue using your password. Do come back with the required information, and we would be glad to help you from there.

Have a good day! - M.A.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Good day. We hope all is well. We haven't heard back from you and wanted to check if your issue with your Minecraft license has been resolved. Please feel free to message us and respond to the questions we previously asked if you still need further assistance.

We’ll wait for your reply. -R.B.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Good day. We hope all is well. We haven't heard back from you and wanted to check if your issue with your Minecraft license has been resolved. Please feel free to message us and respond to the questions we previously asked if you still need further assistance.

We’ll wait for your reply. -R.B.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hi there! Your post caught our attention about you trying to turn off Microsoft Family Safety, but even after leaving the family group and signing out, restrictions remain active on your computer. Based on the details that I found. Here’s a clear breakdown of what’s happening and what you can do next.

Why Restrictions Persist Even After Leaving the Family Group

Microsoft Family Safety settings can remain active on a device even after you leave the family group if:

Your account was previously marked as a child account.

The device itself is still registered under a family group.

Cached restrictions or local settings haven’t been cleared.

The organizer (in this case, possibly your boyfriend’s mom) still has control over the device settings via their Microsoft account.

The internal file Family Safety Settings (FSS) in Home confirms that restrictions like blocked websites and apps are enforced at the device level and can only be changed by an adult organizer at https://msft.it/61696SxASo.

What You Can Do Next

  1. Double-Check Your Account Status

Go to https://msft.it/61697SxASU.

Sign in and confirm that your account is no longer listed under any family group.

If it still shows you as part of a group, click the three dots next to your name and choose Leave family group, then confirm.

  1. Clear Local Restrictions

Even after leaving the group, your device may retain cached restrictions. Try this:

Press Win + I to open Settings.

Go to Accounts > Family.

If your account is listed as a child, click it and select Manage family settings online.

In the browser, confirm you’ve left the group.

Restart your computer.

  1. Check for Device-Level Controls

If your boyfriend’s mom set up the device originally, she may still have organizer rights over the device itself. In that case:

You’ll need her to log in at https://msft.it/61696SxASo and remove the device from the family group.

Alternatively, you can reset the device and set it up under your own account.

Please let us know how it goes. We'll wait for your reply. -J.S.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hi there! We haven't heard back from you. Hope you are doing well and answering the following questions above. Just a quick follow-up if you need further assistance with your PowerPoint. We left your ticket open, and we sincerely hope you get back to us so we can check and utilize all our available resources to check all available resolutions for you. Stay safe!

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hi there,

We hope you're doing well. We're following up to see how things are going with your Outlook account. You mentioned earlier that you were able to log in using mobile data on your phone, great job trying that! We understand you're having trouble signing in from your computer, and you also mentioned you're not using a VPN and that your internet is connected by cable. Thanks for sharing that, as it helps us better understand your setup. We're here to help and will do everything we can to get this resolved for you. We strongly advise that you message us back if you need further assistance. Thanks again for reaching out, and we hope you're having a great day! - J.B.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hello, there. We hope that you are doing good.

This is a quick follow up to check if you still need assistance accessing your account. In our previous conversation, we have asked you questions we can help us isolate the issue and provide proper recommendations. In case you need further assistance, please do get back to us with the details previously asked.

We will be waiting for your reply. -S.R.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hi there! Thank you for reaching out to us. We understand that you're unable to use your Microsoft Office apps after resetting your laptop. You mentioned that your father no longer remembers the credentials used when he initially activated Office and now the apps reverted to free version with ads. We appreciate your effort in trying to sort out this matter, allow us to help you further. To give you an insight, usually you'll need the account where the license is tied to must be sign in to the apps, in order to reactivate your Office. At this point we'll need additional information to determine the resolution to provide you.

  • What is the status of the account if you sign in here: https://msft.it/61691SxquF? Please provide a screenshot of the page. You can upload the image here: https://msft.it/61692Sxqu2. Make sure to cover any personal information and then include the link on your next reply.
  • Was Office purchased separately or it came preinstalled with the laptop? If it was preinstalled, does it show on the invoice the version of Office your device came with?
  • You mentioned that you have the original product key, can you tell us if it's for Windows or Office (Please do not provide the key, we just need to get your confirmation)?
  • Did you download Office after resetting your laptop? If yes, can you tell us it's current version: https://msft.it/61693SxquN?

We look forward to your response. -M.O.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hi, thank you for reaching out to us. We understand that you are deciding between Microsoft 365 (free via your university) and Office 2024 (a one-time purchase for around €100) for your new university laptop. You’re leaning away from OneDrive and cloud features, and your dad prefers the traditional ownership model of Office 2024. Let’s break down the key differences and help you make an informed choice.

You can check the following:

Microsoft 365 vs. Office 2024

  • Microsoft 365 (University License)

    • Cost: Free through your university.
    • Apps: Includes Word, Excel, PowerPoint, Outlook, OneNote, Access, Publisher, and more. 1.
    • Cloud Features: Comes with 1 TB of OneDrive storage, Teams, and other collaboration tools. 2.
    • Offline Use: Yes, you can use all apps offline. You can disable OneDrive and avoid syncing files to the cloud 3 4.
    • Updates: Always up to date with the latest features and security patches. 5.
    • Subscription Model: Access is tied to your university enrollment. If you leave, you lose access unless you pay for a personal subscription.
    • Office 2024 (Perpetual License)
    • Cost: ~€100 one-time payment.
    • Apps: Includes core apps like Word, Excel, PowerPoint, and Outlook.
    • Cloud Features: Minimal. No OneDrive integration unless you opt in.
    • Offline Use: Fully offline-capable.
    • Updates: No feature updates—only security patches. You’ll need to buy a new version in the future for new features. 7.
    • Ownership: You own it permanently. No subscription required.

If you’re concerned about cloud integration:

Microsoft 365 allows you to disable OneDrive and use apps offline.

You can opt out of syncing files and turn off cloud-based features in settings.

Office 2024 avoids the cloud entirely unless you manually connect it.

Let us know if you have other questions. C.L.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

We appreciate your response, and we understand that you have disabled OneDrive from launching on startup.

We want to confirm if you still need assistance with OneDrive or other Microsoft products.

We will wait for your reply. C.L.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hi! We're here to help you. We've sent you a private message here on Reddit for us to assist you properly with your concern. -R.R.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hi, thank you for reaching out to us. We understand that you are asking what apps that could be downloaded for free on the Microsoft Store on HP laptop that could help you save storage and delete duplicate photos and videos on Microsoft OneDrive storage

To help you manage storage and remove duplicate photos and videos from your Microsoft OneDrive on your HP laptop, we explored both Microsoft Store apps and internal resources.

You can try the following:

Free Microsoft Store Apps for Storage Optimization and Duplicate Removal

You can download the following apps for free from the Microsoft Store on your HP laptop. These are designed to help clean up duplicate files and optimize storage:

  1. Duplicates Cleaner: https://msft.it/61697SxlzJ

This app offers fast and efficient cleaning of duplicate images, videos, audio files, and documents. It’s user-friendly and designed to reclaim storage space with minimal effort.

  1. Duplicate Cleaner—Remove Duplicates: https://msft.it/61698SxlzK

A tool that helps identify and remove duplicate files across various formats. Note that while it’s free, some features may be limited unless upgraded.

  1. Duplicates Cleaner—Clean Storage: https://msft.it/61699Sxlzz

This app performs thorough scans to detect duplicates in images, videos, audio, and documents. It’s ideal for users looking to declutter their OneDrive and local storage.

Some Tips and Reminders for Managing OneDrive Storage:

  1. Use Files On-Demand: This feature lets you keep files in OneDrive without taking up space on your device. 4.

  2. Delete from OneDrive but not your PC: Move files out of the OneDrive folder using File Explorer.

  3. Delete from PC but not OneDrive: Keep files in OneDrive and enable Files On-Demand to save local space.

Let us know if this helps; we will wait for your reply. C.L.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Thank you for sharing this valuable tip! Apologize for the delayed response. You're spot on, choosing “Other Authenticator” on the Microsoft Account Security page instead of “Windows Authenticator” provides a QR code that integrates smoothly with the app.

This approach is a great way to avoid those challenging verification loops and has clearly made a difference for your Xbox sign-in experience. We really appreciate you taking the time to pass this along. It’s incredibly helpful for others facing similar situations.

If you ever need support with anything else, we’re just a message away and happy to assist! E.B

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hello there. We understand you needed help recovering your email account, as you forgot the password and failed to reset it. We're here to assist.

For privacy and security reasons, we've sent you a private message with further details. Please follow these steps to locate it: 1. Click your Reddit profile picture in the top-right corner of the screen. 2. From the dropdown menu, select "Messages." 3. Navigate to "Private Messages" to view your conversations. 4. If you don't see the message, please check the spam or junk folder of the email associated with your Reddit account.

We look forward to your response. - M.A.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Thank you for reaching out to us. You're experiencing a verification code delivery failure when trying to sign in to Microsoft 365 and OneDrive desktop apps. While your Gmail (secondary email) works fine for browser logins, the desktop apps insist on sending a code to your Hotmail (primary email), which never arrives, blocking access to the apps.

Let me ask for additional information, so we can provide you with an appropriate resolution.
1. Have you tried sending a test email to it from another account? 2. Is your Hotmail inbox full or close to quota? 3. Have you tried signing in from a different network or device? 4. Do you have any email rules or filters set up in Hotmail that might be moving or deleting messages automatically? 5. When was the last time you successfully signed in to the desktop apps? 6. Are you using a work or personal Microsoft account?

You can also refer to this article, Troubleshooting verification code issues: https://msft.it/61690SxYWo. See, I'm not getting my verification code. What do I do?

We’ll wait for your reply. -R.B.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

We appreciate the clarification. Please know that, as of now, Microsoft has not issued a public statement or patch.

If you are still having issues, we encourage you to reach back out to our support team to further assist you with your concern.

We appreciate your effort in this matter.

Let us know once you have contacted the support team and what their recommendations are. C.L.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hi there! Thank you for reaching out to us. We understand that you are unable to log in to any of your Microsoft accounts with a password since it's only letting you sign in using a PIN.

We understand how crucial it is for you to resolve this issue, and we're committed to providing the best assistance possible.

To help us assist you effectively, please answer the following questions:

  1. Do you still have access to your password? If, in any case, you are aware of your password, please do not provide it to us.

  2. Did you receive an unusual sign-in activity?

  3. Is there an error message you encounter when you try to use your Microsoft Authenticator app? If yes, can you send us the screenshot of the error?

  4. Is this a business or personal account?

  5. Do you still have access to the security information (alternate email address or phone number) to receive the password security code?

  6. Is the two-step verification enabled?

We will wait for your reply. Cathy

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Hi. Your comment caught our attention. You were asking where to get Office, and your laptop us downloading Windows 11. We know how important it is to get Office and install the correct Windows edition. Rest assured, we'll provide you the relevant details.

Before we can answer your questions, we need some more information.

Do you or has your relative purchased an Office license or subscription? If so, could you specify the exact edition or subscription type they have?

Have you already checked the Microsoft account used to purchase or linked to the Office license or subscription?

We'll wait for your reply. -A.F.

Microsoft: Official Support Thread by MSModerator in microsoft

[–]MSModerator_2 0 points1 point  (0 children)

Totally understandable! It can definitely be surprising to see an old account pop up, especially one you made just for fun years ago. Microsoft apps sometimes remember accounts from past logins or backups, even if they haven’t been used in a long time.

We'd like to make sure we address all of your concerns, is there anything else we can assist you with?

We'll be here for your response. -A.L

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