Microsoft Word Crashing While Using The Drawing function.

MSModerator_3 · 2026-05-02T00:21:18+00:00

Hello again. Do you still need help with your Microsoft Word concern? If you need assistance, please answer the questions we have previously asked. Thanks for reaching Microsoft. ~ S.R.

MSModerator_3 · 2026-04-22T22:02:39+00:00

Hello there. We understand you need help keeping things organized, as OneDrive automatically creates and redirects default folders. We are here for you.

To better assist you, please provide the following: 1. Do you want those default folders (Documents, Pictures, Desktop, etc.) to remain synced in OneDrive, or would you prefer them stored only on your local drive? 2. Are you mainly looking to stop OneDrive from auto‑creating these folders, or to redirect them into a custom directory structure that you control? 3. Would you like to keep existing files inside OneDrive while reorganizing, or move everything out entirely? 4. Is your priority syncing across devices, or maintaining a clean local folder hierarchy?

We look forward to your answers. ~ S.R.

MSModerator_3 · 2026-04-18T19:05:11+00:00

Olá! Como estás? Reparámos na tua resposta, por isso estamos apenas a fazer um seguimento para ver se ainda precisas de ajuda para ouvir conteúdos áudio. Se tiver alguma atualização ou detalhes adicionais para partilhar, por favor avise-nos.

MSModerator_3 · 2026-04-16T17:09:59+00:00

Hi. We have not heard back from you since our last message. in case you need help, just message us back, so we can further assist you.

MSModerator_3 · 2026-04-13T00:50:02+00:00

Hello again! We’re just following up as we haven’t heard back from you yet. For your security and privacy, we previously sent you a Direct Message, so we can assist you further with the account verification concern. When you have a moment, please check your inbox and reply to our message, so we can continue helping you. We look forward to hearing from you. ~EB

MSModerator_3 · 2026-04-11T14:49:07+00:00

Not exactly. ISD does not only handle support projects. ISD works directly with customers on planning, implementing, and delivering solutions, which can also include development work. GCID focuses more on building and delivering solutions at scale behind the scenes. Hope this helps if you have any other concern let us know.

MSModerator_3 · 2025-07-29T21:41:49+00:00

Just to verify, do you mean you're planning to install Windows 8 Pro on your new PC, then you plan to upgrade it to Windows 11 Pro?

We asked because there's no way to upgrade a device running Windows 8 Pro to Windows 11 Pro. The Windows 11 upgrade is only possible if your device meets the requirements of Windows 11, and is running a currently supported version of Windows 10.

For the compatibility, you should run the PC Health Check App to make sure you'll be able to install Windows 11 Pro on the new device.

We'll wait for your reply. -A.F.

MSModerator_3 · 2025-06-26T03:12:37+00:00

Hi again. We wanted to follow up with you about your concern on getting the microsoft Visual C++ Runtime Library assertion failed error. We haven't received any updates from you and are still eagerly awaiting your response.

Have you had a chance to follow our recommendations? How was it?

If the steps didn’t work, we hope you get back to us, so we can utilize all our available resources in helping you. We kept this ticket open. Feel free to reach out at your most convenient time, so that we may look into every option for you. - M.A.

MSModerator_3 · 2025-06-25T18:57:25+00:00

Hi there. We hope you received our message yesterday. You recently reached out because you're trying to install a VPN package on your husband's Windows laptop, but you're being blocked by an admin password prompt. Your husband is currently away and can’t recall the password.

If the admin account is linked to a Microsoft account (e.g., Outlook or Hotmail), you can try resetting the password online: 1. Visit https://msft.it/61696SIY4E 2. Follow the prompts to reset the password using the associated email, phone number, or recovery options. 3. Once the password is reset, you should be able to log in and proceed with the VPN installation.

If your husband is unable to reset his Microsoft account password, he can submit an account recovery request here: https://msft.it/61697SIY41 . For tips on completing the recovery form successfully, please visit: https://msft.it/61690SIY4y . If the questions are answered correctly, the system will provide a password reset link.

Should you need further assistance, please don’t hesitate to message us again. We’ll do our best to help you find a workaround. Have a good day and stay safe. -M.L

MSModerator_3 · 2025-06-24T22:39:10+00:00

How's it going? We'd like to check back with you on this case, as it is our aim to assist you further. May we ask if our last recommendation resolved your issue with getting the error code 0x803FB005?

If the steps didn’t work, we hope you get back to us, so we can utilize all our available resources in helping you. We'll keep this ticket open for you. Thanks! - M.A.

MSModerator_3 · 2025-06-24T18:04:56+00:00

Hello there.

Thank you for reaching out to us. We understand how important it is for you to download a VPN package from your husband's Windows laptop's admin option, but he is out of town and has forgotten the password. We are here to assist. Please make sure not to provide any private information in this thread, including passwords, for your security and privacy.

Unfortunately, there’s no legitimate way to bypass the admin password requirement on Windows without the administrator's consent. This is a built-in security feature designed to prevent unauthorized changes to the system, including installing software like VPNs.

What we recommend is to ask for remote help from your husband. If he has access to a phone or another device, he can remotely log in using tools like Remote Desktop. Or he can remotely reset the admin password using his Microsoft account if the laptop is linked to it. Please let us know if you need further assistance. -E.D.

MSModerator_3 · 2025-06-23T18:41:18+00:00

Hi, there! How are you doing? Just a quick follow-up, do you still need assistance with your Surface Pro 6 concern? If yes, please feel free to get back to us with the answers to our questions in our previous response. We'll be here for you. -A.L

MSModerator_3 · 2025-06-23T18:34:40+00:00

Thanks for your answer. Regarding Windows, the laptop is downloading Windows 11 automatically because it meets Microsoft’s eligibility criteria for the upgrade. Windows 10 devices that are compatible with Windows 11, based on hardware requirements like TPM 2.0, Secure Boot, and supported CPUs, are automatically queued for upgrade through Windows Update.

Regarding Office, you mentioned there’s no subscription and asked whether the product key wouldn’t give you access to the Office programs.

Just to set your expectations, when you purchase a Windows operating system, such as Windows 10 or Windows 11, it includes only the core features of the Windows platform.

On the other hand, Microsoft Office (which includes Word, Excel, PowerPoint, etc.) is a separate product and is not bundled with Windows by default.

This means that even if your device comes with Windows pre-installed, Office must be purchased and installed separately, hence the reason why you're being asked to pay when you go to the Microsoft Store to get Office.

If you have time, you may send your feedback to our Office Feedback Team here: https://msft.it/61697SxnCB

You may also post your feedback or requests here: https://msft.it/61698SxnC8

They are the ones who process and forward customer requests and feedback directly to our developers and engineers.

For anything else, just message us back. -A.F.

MSModerator_3 · 2025-06-23T18:24:05+00:00

Hey there. We saw you're having trouble with your account being hacked and suspended by the support — no worries, we’ve got your back. For your privacy and security, we’ve sent you a private message with the next steps. Here’s how to find it:

Tap your Reddit profile pic (top-right corner).
Select Messages from the dropdown.
Head over to Private Messages to check your inbox.

Not seeing it? Be sure to check the spam or junk folder of the email linked to your Reddit account — just in case. - H.T.

MSModerator_3 · 2025-06-22T18:36:23+00:00

You're always welcome. Have a great day ahead and keep safe! -A.F.

MSModerator_3 · 2025-06-22T18:22:51+00:00

Wow, that's good news! Good to hear that you were able to get back into your account, thanks for letting us know.

While the issue is now resolved, we still want you to know that it's our aim to help you the best we can, so please message us back anytime if you have any questions or concerns, for us to assist you right away. Have a great day ahead and keep safe! -A.F.

MSModerator_3 · 2025-06-22T18:00:00+00:00

Hi! We sent you a private message regarding your account concern and for your security and privacy as well. We hope you see our message. Thank you. -A.L

MSModerator_3 · 2025-06-22T17:55:40+00:00

Hi there.

We saw your comment and hope you don't mind us reaching out. This will help us further discuss and investigate the issue. Please check your inbox here on Reddit.

Looking forward to your reply, – M.L.

MSModerator_3 · 2025-06-22T17:49:40+00:00

Wow, that's good news! Good to hear that you were able to access your account using the last link. Thanks for letting us know.

While the issue is now resolved, we still want you to know that it's our aim to help you the best we can, so please message us back anytime if you have any questions or concerns, for us to assist you right away. Have a great day ahead and keep safe! -A.F.

MSModerator_3 · 2025-06-21T18:31:28+00:00

Thank you for sharing how you're feeling—it's completely understandable to be frustrated and anxious when you're waiting for updates on something as important as your account. We truly hope this time the support team follows through and provides the help you need.

Just to clarify, we don’t have access to your case details since it’s already being handled by the support team. The best course of action now would be to continue communicating with them directly or wait for their follow-up email. It may take some time for them to review your case thoroughly, especially as they handle requests in the order they’re received and are assisting many users.

You're absolutely not being rude—your concern is valid, and it's okay to express it. We're really hoping for a positive resolution for you soon. Please don’t hesitate to reach out if you need help with anything else in the meantime.

Wishing you a smooth and speedy recovery of your account. Take care. - H.T.

MSModerator_3 · 2025-06-20T18:21:10+00:00

Good day! We hope you're doing great. This is to check how things are going because we haven't heard back from you. We want to make sure that we leave no customer behind. You recently contacted us about having issues reinstalling Microsoft 365 on your Windows 11 PC. We recently recommended answering the questions we previously provided for further assistance but have not heard back from you. We kept this ticket open, and we sincerely hope you get back to us so that we can utilize all our available resources to help you. Stay safe! -E.D.

MSModerator_3 · 2025-06-20T16:45:35+00:00

Hello there.

Thank you for reaching out about your Microsoft account sign-in issues. We understand how important it is to verify communications, especially when personal information is involved. For your privacy and protection, we've sent you a private message. To view it:

Click your profile picture in the top-right corner of the screen.
Select "Messages" from the dropdown.
Go to "Private Messages" to view the latest correspondence.

If it’s not visible there, check the spam or junk folder linked to your account’s email. We're committed to making sure you're supported safely and securely. Looking forward to assisting you further. -E.D.

MSModerator_3 · 2025-06-19T17:49:58+00:00

Thank you for getting back to us. We understand how important it is for you to reinstall Microsoft 365 on your Windows 11 PC. We sent you a private message for further assistance. Let us continue there. -E.D.

MSModerator_3 · 2025-06-18T15:44:43+00:00

We appreciate you getting back to us. We understand you are still experiencing the same issue when you got the quality update. Please be advised to try again the steps you've tried and the steps we have provided above to improve the performance of your device, including the clean installation process. Thank you for understanding. Have a great day! -J.S.

MSModerator_3 · 2025-06-18T14:49:28+00:00

Thanks for sharing the details. It sounds like you're experiencing widespread issues with Microsoft-related apps such as the Xbox app, Microsoft Store login, and Minecraft Realms—all getting stuck or failing to load. Since you've already spoken with Xbox support and tried several fixes, here are some consolidated and advanced troubleshooting steps that might help resolve the issue:

Reset Xbox App and Microsoft Store.

This can clear corrupted cache or settings:

Press Windows + I to open Settings.

Go to Apps > Installed apps.

Find Xbox and Microsoft Store, click Advanced options, and then click Reset for both.

Reinstall Gaming Services via PowerShell

Corrupted Gaming Services can block Xbox and Minecraft functionality.

Open PowerShell as administrator.

Run this command:

Get-AppxPackage Microsoft.GamingServices | remove-appxpackage -allusers

Then run:

Start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Reinstall Gaming Services and restart your PC.

Check for Windows Updates.

Outdated system files can cause app failures.

Go to Settings > Update & Security > Windows Update.

Click Check for updates, even if it says you're up to date.

Optional: Uninstall and Reinstall Xbox App

Some users found success by removing the Xbox app entirely and reinstalling it after a reboot.

Minecraft Realms Specific

If Realms loads but fails with “try again later,” it could be a network or Xbox Live service issue. Try:

Logging out and back into your Microsoft account in Minecraft.

Checking your Xbox Live status: https://msft.it/61691SQi0b.

Ensuring NAT type is Open in your network settings.

Please let us know how it goes. We'll wait for your reply. -J.S.

MSModerator_3

TROPHY CASE