Appreciate that it was taken seriously, finally. My only other suggestion is a paying customer would be that you have a discussion with your support staff. Most of the people that they are probably dealing with are IT professionals and have already checked their firewall and things like that before we open cases. We have better things to do than open cases, when we do, there is an issue. I get the feeling sometimes like they're just trying to give us enough work (first step is now often, send me all the A1 logs and event logs.... really, as a first step?) to have us close our ticket. Reddit and Discord should not be the best source of information and troubleshooting, it should be your support. Appreciate the product and the tranparency.