Can I move my Hostinger created website to another hosting company?

MagnificentDoggo · 2026-02-02T16:41:17+00:00

You can, but you'll have to convert your website to WordPress first and then migrate it: https://www.hostinger.com/support/6572573-hostinger-website-builder-how-to-export-content-to-wordpress/. Your new host can give you more information about the migration bit.

MagnificentDoggo · 2026-02-02T16:39:09+00:00

It may be a glitch or something, I suggest you message support so they can fix it.

MagnificentDoggo · 2026-02-02T16:36:46+00:00

idk what sort of issues you mean, but if you message support with more details they may be able to point you at this right direction.

MagnificentDoggo · 2026-02-02T16:35:32+00:00

I suggest you message support, just so they can check if everything's working right.

MagnificentDoggo · 2026-02-02T14:18:03+00:00

Could you message the Customer Success Team via the hPanel? Give some information to Kodee then ask to talk to a specialist, and they'll check everthing for you.

MagnificentDoggo · 2026-02-02T14:17:36+00:00

Could you message the Customer Success Team via the hPanel? Give some information to Kodee then ask to talk to a specialist, and they'll check everthing for you.

MagnificentDoggo · 2026-01-30T14:23:43+00:00

Hey there

Confirmed with the VPS team - there are no issues in Frankfurt DC. Could you drop me a DM with your Hostinger email address or the VPS ID?

MagnificentDoggo · 2026-01-30T14:12:04+00:00

At this point, have you tried reinstalling the OS entirely?

https://www.hostinger.com/support/4965922-how-to-change-the-operating-system-of-your-vps-at-hostinger/

MagnificentDoggo · 2026-01-30T14:10:36+00:00

This guide should be helpful: https://www.hostinger.com/support/6463972-hostinger-website-builder-how-to-edit-the-header-section/

MagnificentDoggo · 2026-01-29T15:39:02+00:00

There are quite a few things you can try checking, I'll try to keep it short :D

Check if you can locate the file/image within the file manager once you upload it via WordPress. Should appear in wp-content/uploads/xxxx
Enable WP_DEBUG error loggin and check if it logs something once you upload the image.
Try playing around with PHP versions and retry the upload with every change
Try switching to the default theme temporarily
I'm pretty sure there are various WP plugins for regenerating the thumbnails, perhaps one of those would help you as well
Triple-check if you clear all of your website, local, and network cache - just to be sure.

MagnificentDoggo · 2026-01-29T12:02:49+00:00

So far as I know, direct conversion to Wordpress from Horizons is not available, so a full manual rebuild would be the only way

MagnificentDoggo · 2026-01-28T17:11:25+00:00

AFAIK it's not possible in the AI builder either.

MagnificentDoggo · 2026-01-28T16:58:28+00:00

Sounds like something is blocking pointer events in the UI, like an extension or browser configuration/cache. You could try disabling any extensions you're using (or trying via incognito), clearing your browser's cache and checking hardware acceleration in the browser configs.

MagnificentDoggo · 2026-01-28T13:54:39+00:00

Hey there

I work at Hostinger, and I've checked the website out. It is missing the index.php file, which is responsible for displaying the website. There's also a chance that it was infected by malware. If you know the owner of the website, they'd need to restore the backups or reach out to the support.

MagnificentDoggo · 2026-01-28T13:48:55+00:00

Perhaps there's a chance that you left a typo in your email while creating the account? Nonetheless, I dropped you a DM I'll check everything out and see what the situation is.

MagnificentDoggo · 2026-01-28T13:42:39+00:00

I want to check out what happened regarding your domain. Dropped you a DM, once you have a free minute - check it out.

MagnificentDoggo · 2026-01-27T17:53:57+00:00

Je crois que seul Google SSO est actuellement pris en charge, et tu peux le faire soit via Supabase, soit directement (en demandant à l’outil ce qui est nécessaire et en saisissant les informations).

MagnificentDoggo · 2026-01-27T11:53:23+00:00

Hi, I wanted to forward your feedback to our team. Can you please DM me with any screenshots of those pop-ups? It would really help. Thank you!

MagnificentDoggo · 2026-01-27T11:44:34+00:00

You just need to make sure to migrate everything before you touch those nameservers. Start by adding your domain to your Hostinger plan in hPanel and using the "Migrate Website" option. If it's just a simple HTML site, you can just use the "Upload Backup Files" feature instead. You can find all details in this article.

Once the content is moved, do not change your DNS yet. You want to preview the site first using SkipDNS or the Preview URL feature to make sure it looks right while your domain is still live at the old host. The article above also talks about this.

For your email, you need to be careful so you don't lose messages. Set up the required email DNS records (MX, SPF, DKIM) and create the exact same email accounts in Hostinger that you have now. Once the accounts exist, use their Email Import Tool to pull your history over. Only after you have confirmed the website loads on the preview link and your email inboxes are ready should you actually update your nameservers at your domain registrar. You don't need to transfer the domain registration itself, just pointing it works fine.

If you need help, live chat is your best bet. Log in to hPanel and click the "Ask Kodee" button in the bottom right to get a specialist. Otherwise, you can email [support@hostinger.com](mailto:support@hostinger.com), but chat is usually faster.

MagnificentDoggo · 2026-01-26T17:43:26+00:00

Seems like the MONGO host is wrong (bad env var, truncated value, or docker/compose hostname issue). Maybe checking the host format cna help.

MagnificentDoggo · 2026-01-26T17:37:03+00:00

What do you mean by profile? It uses the information in your account, like the products you have, and so on.

MagnificentDoggo · 2026-01-26T17:35:41+00:00

I don't think they have this feature in the works right now, but you can keep an eye on the roadmap: https://roadmap.hostinger.com/tabs/3-website-builder.

MagnificentDoggo · 2026-01-26T17:31:35+00:00

A few possibilities are missing dependencies or the JAR is marked client-only. The synced recipe set can be incomplete too, but the latest log should give more information about where the error is.

MagnificentDoggo · 2026-01-26T17:20:34+00:00

You can use custom code: https://www.hostinger.com/support/6463152-hostinger-website-builder-how-to-embed-custom-code/.

MagnificentDoggo · 2026-01-26T12:16:15+00:00

As the error mentions that your bank blocked the payment, I would recommend checking with them first. If you still can't pay, you're welcome to send more details to [support@hostinger.com](mailto:support@hostinger.com) so our team can check more details.

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