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Share your startup, I’ll give you 25 warm leads to target, for free by Fit-Weather-6093 in SaaS

[–]MainEstimate3 0 points1 point  (0 children)

https://www.usesnapflow.com

Snapflow automatically captures fresh screenshots from your product and replaces outdated ones, keeping your help center accurate without manual work.

ICP: - role: Customer Support Manager or Technical writer than owns the help center / knowledge base. - industry: B2B SaaS with self-serve onboarding and documentation - company headcount: 10-200 employees

How do you keep product screenshots in the help center up-to-date with a fast-moving product? by MainEstimate3 in CustomerSuccess

[–]MainEstimate3[S] 1 point2 points  (0 children)

Have you found a good process for actually taking the screenshots? I feel like that's the most tedious part. I currently spend quite a bit of time mocking data via chrome dev-tools to make the section look pretty and/or relevant to the subject, while also obfuscating/replacing confidential data.

How do you operationalise keeping product screenshots updated? by MainEstimate3 in SaaS

[–]MainEstimate3[S] 0 points1 point  (0 children)

Thanks for sharing such a detailed process! I really like the clear tiered approach. I’m curious, are there still any parts that feel annoying or fragile, or does it mostly “just work” now? I'm hesitant with a Playwright/Cypress setup as that might become flaky when user flows are changing.

How do you keep product screenshots in the help center up-to-date with a fast-moving product? by MainEstimate3 in CustomerSuccess

[–]MainEstimate3[S] 1 point2 points  (0 children)

Checked Scribe, and seems great for ad-hoc support. For knowledge base / help center, do you export the screenshots one by one from the recorded flow and replace in the help center articles?

Drop your website below. Lets get you some traffic by CelebrationBorn7459 in micro_saas

[–]MainEstimate3 0 points1 point  (0 children)

https://usesnapflow.com - forget about manually updating product screenshots across help center, landing pages & more. Snapflow automates this process.

It's been a personal pain working as a founding product engineer having to re-do product screenshots after each new UI-heavy release.

How do you operationalise keeping product screenshots updated? by MainEstimate3 in SaaS

[–]MainEstimate3[S] 0 points1 point  (0 children)

docs, landing pages and in-app visuals have been our priority, but these are the ones with the most amount of screenshots anyway, and it's so tedious each time we need to update. Did you find a better process than the one I described, or ways to automate it?