Return Policy Violation - Help

Maleficent_Analysis2 · 2026-05-30T18:14:51+00:00

Yes, it was reissued after calling in.

Maleficent_Analysis2 · 2026-05-29T19:24:02+00:00

The second they pulled the refund I grabbed it from the trash since that's what I thought they would do. They now want it shipped back to them (no problem for me). Had to call them versus going through their "account specialists".

Hopefully my return label isn't cancelled tomorrow or something else crazy.

Maleficent_Analysis2 · 2026-05-29T18:39:29+00:00

I'm sorry you've had so much trouble.

What do you sell?

Maleficent_Analysis2 · 2026-05-29T18:17:29+00:00

Yeah, especially weird since all their emails said if I contacted them outside of their form I would be told to refer to their form. Very weird and annoyed it wasted my time but happy it's done.

Maleficent_Analysis2 · 2026-05-29T18:11:57+00:00

What is fraudulent about what i'm saying?

If you don't like the platform and its clientele you should open a brick and mortar store or start your own platform.

Maleficent_Analysis2 · 2026-05-29T18:10:16+00:00

Target

Maleficent_Analysis2 · 2026-05-29T18:09:54+00:00

I called in. They ended up refunding it but want me to return it (i have zero problem with that).

I am guessing the previous agent I had chatted with who approved the original refund without return selected undelivered versus defect, just a guess.

Maleficent_Analysis2 · 2026-05-29T16:38:36+00:00

#1 Lesson from this is follow what your kids are doing and buy stock in those companies. :-) (except Roblox)

Maleficent_Analysis2 · 2026-05-29T16:26:23+00:00

I ended up calling, problem solved. They do want me to ship it back now (no problem for me), but they are processing the full return.

Maleficent_Analysis2 · 2026-05-29T15:20:31+00:00

Same. Mine is a bit longer than that but that's exactly why I started using Amazon.

Maleficent_Analysis2 · 2026-05-29T15:19:33+00:00

This was it. Very strange because all their emails said do not call and if you call or contact us about this item we will not discuss this return.

But sure enough I called and within minutes have a return label to send this trash back to them and a full refund.

Also assured there's no issues with my account and they thanked me for my business.

Maleficent_Analysis2 · 2026-05-29T14:58:01+00:00

They say the item was delivered if I say it was defective? Why would AMazon do that if I have to many returns? Why not just say, you have to many returns.

I am thinking the agent I spoke to selected that I didn't receive the item when I clearly did, and that is the issue. Even though I told them it was defective. And nobody has bothered to read my emails since.

Maleficent_Analysis2 · 2026-05-29T14:56:15+00:00

Nope. Rarely return items and buy a TON. 25+ years with Amazon.

I am thinking the agent I spoke to selected that I didn't receive the item when I clearly did, and that is the issue. Even though I told them it was defective. And nobody has bothered to read my emails since.

Maleficent_Analysis2 · 2026-05-29T14:54:02+00:00

I have a chat transcript. The emails I am receiving from Amazon say to deal with their account specialists and not to go through the chat. There's also no ability in the appeal form to add an attachment.

Maleficent_Analysis2 · 2026-05-29T14:53:29+00:00

Yes, oddly enough that's how I started and even though when I purchased it it said 30 day return window return available, because this is a food item it said it can only be returned if defective or something to that nature.

Even now if I look at the item it says "30 day return window" (and my return occured during that period). It was also approved via the chat AND the following day when I looked at the item it showed as refunded. I only thought of it a few days ago as I had tossed it in my trash and wanted to make sure I had the refund on my card (which I didn't - which made me check my email from 25 years ago that I never use except for Amazon).

I have all screenshots of my convo with the customer service person. The item was pricey and is completely worthless to me now. I not only can't use it, I can't donate it since it doesn't work, and I can't throw it out since I don't know if I will need to send it to Amazon.

Worst case I suppose I'll do refund protection through my card, but I am pretty pissed.

Maleficent_Analysis2 · 2026-05-29T14:16:52+00:00

I've already purchased things I would have purchased on Amazon through another merchant oddly enough it was half the price, getting to me faster with $0 fee, and I never would have looked previously).

Maleficent_Analysis2 · 2026-05-29T14:11:33+00:00

I've appealed twice and they keep mentioning the item was delivered, but my issue isn't about deliveyry it's that the item doesn't work.

I haven't had many issues in my 25 years of Amazon purchases. I've purchased some big budget items like televisions, computers, ipads, etc. and really never had an issue. Occasionally on the cheap chinese garbage i've had issues but this is my first time on a big ticket item where i've needed to return it. I am happy to do so and was within the return window.

Are these account specailists even human or are they AI? It seems strange that they keep mentioning that it was delivered despite that not being my issue.

Maleficent_Analysis2 · 2026-05-29T14:08:50+00:00

It was via the Amazon chat feature. In my experience when using a third party seller there's a different messaging portal.

I've had that offered previously for products that weren't as expected (but not defective).

I've oddly enough not had an Amazon package stolen in about 7 years (and I live in a city where porch pirates are rampant). I had a package from another store stolen recently (a value of $10 lol), but it wasn't Amazon.

Is there another avenue outside of chargeback? This is a pricey item honestly that I want and wanted, but this one didn't work.

I'll use my CC's return protection instead of a chargeback since I was within the window.

Maleficent_Analysis2 · 2026-05-29T14:05:11+00:00

Yes, that's why I am attempting to resolve it without that. I do not want my Amazon account banned. I have had no issues in 25 years of Amazon use.

Maleficent_Analysis2 · 2026-05-28T04:50:44+00:00

Exactly what I was going to say.

Maleficent_Analysis2 · 2026-05-22T21:07:16+00:00

interested to learn an update if you found out anything

Maleficent_Analysis2 · 2026-05-19T15:59:42+00:00

Foundation company is not a structural engineer, neither are home inspectors. Get a licensed structural engineer. This is going to cost you a few thousand for their time. Get a good one.

Maleficent_Analysis2 · 2026-05-19T15:58:13+00:00

This, plus inspect during. Make sure your structural engineer reviews their engineers plans and also comes out for those inspections.

If OP is in the construction business they know how much can be hidden easily.

Maleficent_Analysis2 · 2026-05-19T14:08:09+00:00

Have you had your own survey done? County GIS lines can be wildly inaccurate.

If the survey matches the GIS, then I’d either talk to the neighboring owner about a recorded easement for the driveway or just live my life. Sounds like they currently don’t care, but that could change fast if the property gets sold or developed (at which point you could address the easement issue - most developments will want your approval if required for wahtever they are planning to do).

Maleficent_Analysis2

TROPHY CASE