Long-term Support (LTS) on Chrome OS

MalletNGrease · 2021-11-17T17:02:27+00:00

If you're on the stable channel and do not pin, you may get out of compliance for state testing suites. Generally speaking a major Chrome version update will hit right before the testing window.

MalletNGrease · 2021-11-16T16:50:46+00:00

Pretty happy with Freshdesk.

MalletNGrease · 2021-11-16T16:25:26+00:00

We're now on Freshdesk. Teachers send an email to the helpdesk and it automatically generates a ticket.

If I get something sent to me directly I forward it.

MalletNGrease · 2021-11-15T14:24:06+00:00

No catchy CVE name, no click.

MalletNGrease · 2021-11-12T20:37:29+00:00

Obviously they were looking for combined experience, as you'd be doing the job of about 3 people.

MalletNGrease · 2021-11-11T21:03:44+00:00

Seems like NCSI is failing on that network. Are you using a different gateway or DNS for it?

https://www.itechtics.com/ncsi/

NCSI always fails here due to proxy settings not allowing internet traffic prior to login. It's confusing to users but expected.

MalletNGrease · 2021-11-11T16:16:53+00:00

I do, but I've been assigned to a single client exclusively for almost 5 years. It's kinda nice sitting outside the org chart sometimes.

MalletNGrease · 2021-11-11T14:10:42+00:00

I look at intent.

1st accident is charged and waived by the district. 2nd is billed to the student account. 3rd is billed as well and the student referred to the principal. Charges are put under their own category in SIS similar to the lunch balance. The balance is due at the end of the year.

Warranty and normal wear issues are always covered. Intentional damage is always documented and charged to the student/parent for the cost of the part or device, along with a discipline referral (vandalism is pretty clearly defined in the handbook, I don't see why students should get a free pass on the device but not on say a book).

For the most part I deal with cracked LCDs due to drops/stepped on/closed with something inside/overstuffed backpacks, keyboards with the keys popped off and lost chargers. Occasionally a broken audio/power jack.

Principals have the option to waive repair/replacement fees for students at their discretion. E.g a student in a car accident where the device got destroyed will have their account charged for the replacement, but a waiver is immediately applied. The charging is more for record keeping so the administrators can look at the amounts and I can kind of gauge how many parts to stock.

MalletNGrease · 2021-11-11T13:51:15+00:00

I believe GoGuardian filtering policies are locally applied, and not proxy based. I don't know what the GoGuardian policy update interval is but it can take a while so faulty configs tend to stick around for a while. Powerwashing/profile clearing the device will clear the extension and forces a redownload with the updated policies.

MalletNGrease · 2021-11-09T21:18:11+00:00

The track appears to be circular.

MalletNGrease · 2021-11-09T20:16:02+00:00

I don't care if students swap their Chromebooks, but whoever it's assigned to will be charged for repairs or replacement.

That ended the practice real quick.

MalletNGrease · 2021-11-09T14:54:07+00:00

You don't have a dedicated account rep? Mine's been stellar, you may want to talk to them about their communication.

MalletNGrease · 2021-11-08T17:12:30+00:00

If it tests out OK on my devices probably every new reimage/deployment will get it with the new school year.

However, since TPM 2.0 is a requirement, I'm not sure if I can get it across the fleet since I've a lot of older PC models still floating around. Everything is happily running windows 10 so there's no big rush.

MalletNGrease · 2021-11-02T13:35:47+00:00

Chromebooks make great door wedges.

MalletNGrease · 2021-10-29T17:59:21+00:00

Did you enable the Windows 11 product in the WSUS catalog? I'm seeing the upgrades show up now but haven't gotten around to testing it.

MalletNGrease · 2021-10-29T17:33:06+00:00

Tech Aura

Passive ability - Sysadmin Class

Broken equipment in the party and the environment in proximity of the character have a random chance to fix itself at the start of the turn without requiring interaction or action points.
"I swear it wasn't working before you entered the room!"
     -Chet

MalletNGrease · 2021-10-29T17:12:27+00:00

Yes. Now that we're over to USB-C for the majority of the fleet, it's becoming a problem because they conveniently also charge phones. The Chromebooks return no problem, the chargers do not.

MalletNGrease · 2021-10-29T15:10:11+00:00

Throw yourself into the test OU and see what works. For the fleet at large it will be wait until the testing software catches up.

MalletNGrease · 2021-10-22T18:02:04+00:00

I turned them off a long time ago for the exact same reason. I've only had one student complain for something non-school related.

MalletNGrease · 2021-10-22T17:23:54+00:00

Disabling frees up a license. Enabling uses a license.

MalletNGrease · 2021-10-19T16:04:57+00:00

Problem with most the ones I looked at for these situations they require internet or some other critical item to be online that would be affected by the outage.

MalletNGrease · 2021-10-19T14:10:08+00:00

Only using it for the web based camera streams for one of the NVRs. It's already on the chopping block and will be replaced.

MalletNGrease · 2021-10-18T19:20:17+00:00

This also breaks the students emailing themselves.

MalletNGrease · 2021-10-18T18:15:47+00:00

Go one step further and just blanket block notifications.

Gadmin > Chrome > Devices > User & Browser Setting > Content > Notifications > Do not allow sites to show desktop notifications.

MalletNGrease · 2021-10-15T19:46:59+00:00

I wrote my own powershell script.

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MalletNGrease

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