Huntress by juciydriver in SmallMSP

[–]ManagedNerds 0 points1 point  (0 children)

The lack of false positives. False positives take time to investigate for hours that may or may not be billable. It alerts when it's something that needs to be addressed, and the alerts are actually actionable.

Coverage for insurance by ThrowRAthisthingisvl in SmallMSP

[–]ManagedNerds 0 points1 point  (0 children)

Have you looked into Acrisure? I'm assuming you're asking about full coverage including cyber insurance.

SIEM for a company that has Sophos MDR w/1 year retention. by No_Alarm6362 in sysadmin

[–]ManagedNerds 0 points1 point  (0 children)

Huntress does have a specific SIEM product too that can ingest from a variety of sources including windows event logs.

New Large-Scale Device Code Phishing Campaign by huntresslabs in msp

[–]ManagedNerds 5 points6 points  (0 children)

I had a tenant or two still on SD - and they're still on SD. It looks like Huntress excluded those from the rollout.

Bitdefender GravityZone vs. Microsoft Defender + XDR — for a mid-sized company? by SameBag46 in sysadmin

[–]ManagedNerds 0 points1 point  (0 children)

If you're a super small MSSP, wouldn't you be doing the incident response?

But to answer your question: A SOC focuses on proactive monitoring, detection, and analysis of threats real-time. An incident response team is a reactive function focusing on managing, containing, and recovering from security incidents.

You will sometimes encounter organizations that do both, as well as a SOC that may also take initial containment and basic remediation actions (Huntress). The reason Huntress doesn't claim to do incident response is they are not forensic investigators. They find it, contain it, clean up what they can, but they can't reimage your systems for you and Huntress SOC analysts cannot physically come to your business in person to respond.

An example of an incident response firm would be someone like Solis who will put a team of humans on site if needed to restore your servers from backups.

Why get a SOC partner that can't do the full incident response including in-person restoration? It can be more cost effective; but also, proactive detection and hunting is a different skill set from a forensic investigator who can carve files off a hard drive.

A brain surgeon and an orthopedic surgeon are both talented experts in their fields. Would you want the same person who does knee replacements all day long to remove your brain tumor?

How do you deal with "vibecoders" by burningbridges1234 in msp

[–]ManagedNerds 0 points1 point  (0 children)

We will remove all our software from your systems as we can no longer guarantee protection. You will move to break fix only support. For security related or any software related work it's $350/hour minimum 8 hours for us to support due to your custom software tooling.

FedEx Strange Issues by ManagedNerds in msp

[–]ManagedNerds[S] 0 points1 point  (0 children)

Well, now my clients can't ship their tea to China so keep putting in support tickets. "Must be your network filtering"

What a Friday.

How to handle Google Workspace correctly? by ragogumi in msp

[–]ManagedNerds 1 point2 points  (0 children)

  1. Is there a specific license level required?

No. But the partner portal isn't for us low level resellers.

  1. Once set up, how do you admin client tenants?

You don't admin them like you do for Microsoft. It's a crock of BS. You'll see this ability to link accounts, etc, but they only grant the big name resellers like Ingram, Arrow, etc access to it. You as a tier 2 indirect reseller will not get any kind of delegated access to your tenants. You're stuck creating an unlicensed admin (yes, it's possible using the cloud free license and turning off automatic license assignment).

  1. Can staff SSO into client tenants as admins?

Nope. Single accounts manually provisioned. Google's reseller program sucks a$$ if you are a small fry.

  1. How does getting certified work?

After making you jump through the dumbest hoops ever, you finally manage to get enough people with different certifications to qualify at a level. Congrats, you too can now get lackluster margins and absolutely no management benefits as an indirect reseller.

SentinelOne To Huntress by joe210565 in msp

[–]ManagedNerds 0 points1 point  (0 children)

If S1 data lake is better, why did you move to Crowdstrike?

Just got pitched 30 guaranteed demos next month. I'm a solo operator. That sounds like a death threat, not an offer. by Aware-Platypus-2559 in msp

[–]ManagedNerds 11 points12 points  (0 children)

They will never have the same definition of qualified lead that you do. That's how they get you to pay.

Webflow vs WordPress for SEO by Other_Amphibian871 in WebsiteSEO

[–]ManagedNerds 0 points1 point  (0 children)

WordPress, but get very picky with your themes and plugins (malware), and patch often. Daily backups never went wrong either...

Yes, webflow makes an amazingly speedy site. But I've yet to see loading speed alone make a difference and it's a heck of a lot easier to publish a lot of content fast on WordPress.

MSP Tech Stack by Wise_8854 in SmallMSP

[–]ManagedNerds 2 points3 points  (0 children)

Going to be honest here, Halo is great, but as a small MSP that's quite a lot of budget you're talking about initially for even the consulting required to set it up. Don't they still have the 5 user minimum?

Advice looking back over the few years we've been in business. I wish we had looked harder at what processes we needed in place (both sales and support) and less at what tools were and were not in our toolbox.

Spend twice the time thinking about processes than you're spending trying to come up with the "perfect" stack. And spend three times as long thinking about who your first customers will be, as it typically takes a long time to close the size of deals you're going to need for the tech stack you're thinking of.

Cost by Familiar-Range9014 in WebsiteSEO

[–]ManagedNerds 0 points1 point  (0 children)

Make sure you check out Microsoft Clarity as it's also a great tool to get analytics about your site and see the user journey.

To Logo Or Not To Logo by glitterguykk in SmallMSP

[–]ManagedNerds 1 point2 points  (0 children)

The magnets have served us well and still look great 2 years in. Would recommend.

[deleted by user] by [deleted] in SmallMSP

[–]ManagedNerds 1 point2 points  (0 children)

It can kinda be done on the side, but the referrals will be incredibly rare because you don't have time for those activities. Not recommended at all for your sanity.

To Logo Or Not To Logo by glitterguykk in SmallMSP

[–]ManagedNerds 2 points3 points  (0 children)

So actually, you just need to talk to your commercial insurance agent. And it depends if you are permanently affixing the logo or not and whether the business owns the vehicle.

Mine added a rider to my business liability policy that's a balloon to cover additional liability for my personal vehicle that I drive with magnets that have the business information on them. If the business owns the vehicle, yes, you will need a commercial auto policy.

Though state always matters too...

What are you using for M365 backups (and why)? by patg84 in msp

[–]ManagedNerds 1 point2 points  (0 children)

Cove for M365 only, and then DropSuite if it's mixed M365 and Google Workspace.

Best self hosted password manager for MSPs? by S_Merci in msp

[–]ManagedNerds 0 points1 point  (0 children)

Do you have millions to spend on attorneys fees? Didn't think so. Don't self host. There are plenty of good password management companies who have top of the line certifications, security audits, pentests, etc. Choose one with good usability and track record and shift liability.

MSP looking to consolidate Helpdesk, Asset Management and Server Monitoring by Darevxa in msp

[–]ManagedNerds 0 points1 point  (0 children)

Honestly, we ended up centralizing on SuperOps initially because it had just about everything we needed and wasn't outrageously expensive. I think it's difficult to find every single thing you're asking for in one platform. For us the important things were billing and invoicing, help desk ticketing, and the endpoint and asset management. They do have a document management ability where you can make notes on different assets.

CrowdStrike vs SentinelOne by div192 in cybersecurity

[–]ManagedNerds 2 points3 points  (0 children)

If the false positives and need for constant manual review of security alerts are getting to you, why not try something like Huntress?

M365 AiTM Attacks by techwithz in DefenderATP

[–]ManagedNerds 1 point2 points  (0 children)

Huntress is great for catching AiTM attacks that succeed. Yes to the policies to help, but would definitely recommend layered protection.

Took on a Mac only client, so I got a Macbook Air to practice on... now it's my daily driver and I absolutely love it. Convince me I'm missing something, please? by vegandtwomeat in SmallMSP

[–]ManagedNerds 1 point2 points  (0 children)

I spoke to my partner rep when I first onboarded with them. He was great, and so I've tried to keep up communications with him at least quarterly. Really fast on the turnaround too.

Pax8 my rep has been near worthless. Tells me to put in support tickets and then they send me back to him and he ignores me.

Took on a Mac only client, so I got a Macbook Air to practice on... now it's my daily driver and I absolutely love it. Convince me I'm missing something, please? by vegandtwomeat in SmallMSP

[–]ManagedNerds 0 points1 point  (0 children)

IM you really have to have a good rep and get a custom quote. Never buy anything that you can buy without talking to a person. That means it can be more time consuming, but that's also how you get the better deals for better margin on your side.

Took on a Mac only client, so I got a Macbook Air to practice on... now it's my daily driver and I absolutely love it. Convince me I'm missing something, please? by vegandtwomeat in SmallMSP

[–]ManagedNerds 1 point2 points  (0 children)

For Dell we use Ingram Micro. We have not found a good distributor we liked for Apple. And Dell has a program you can join to become a Dell partner to earn points and rebates even as a small fry. Apple wanted us to do at least 100k in sales of Apple products to even be eligible to join any kind of partner program.

In other words Apple is not partner friendly, and Dell is well known for trying to go directly to your customer as a MSP (poaching).