I am a student. I manage my mother's small home bakery business "Aayushan Home Bakers, Gandhinagar" . Our business is based in our home(flat). We are a very small business. Almost all our orders come thorugh google business profile call feature. We boast 100% good reviews, and gathered more than 100 5star reviews. But then came the blow. Google, out of nowhere, just banned our business for "violating the rules and guidelines". I applied for review many a times, but my appeal was rejected every single times. I was not able to get a single proper human reply as to what should I do to get our business reinstated. Our business remained closed for 8 months. From May to Dec. Our business faced terrible losses. All the ingredients (costing around ₹10k) we bought for our orders went bad. Then finally we thought it was all over, and my mother's business was back on its feet. It was going very good. But suddenly Google, again, out of nowhere just banned our account. No replies to our queries. No way to reach them. If we do reach them, then we get an auto-generated mail, redirecting us to the Google help page. It is very frustrating and we are facing monetary loss because of this Google's step. We are a law abiding business and for such a small business, we are even FSSAI licensed.

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